Happiness score is 59 out of 100
3.0 out of 5 stars.
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Wayfair Careers and Employment

Work happiness

Scores based on about 31 responses to Indeed's survey on work happiness
Do people feel happy at work most of the time?
Do people feel they are achieving most of their goals at work?
Do people feel that they are paid fairly for their work?

About the company

  • CEO
    Niraj Shah
    approve of Niraj Shah's performance
  • Founded
  • Company size
    more than 10,000
  • Revenue
    more than £7B (GBP)
  • Industry
    Information Technology
  • Headquarters
    4 Copley Place - Floor 4 Boston, MA 02116
  • Link
    Wayfair website
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8 jobs


Salary estimated from 58 employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 1.7K reviews and is evolving.



Warehouse Operative in Lutterworth, Leicestershire
on 8 June 2022
Very incompetent management
The management is terrible they can do whatever they want. Managers covering each others back and HR is useless they not even getting back to you with a query and If they do you not getting helped by them , the managers can bully you and no one does really anything. There are some decent people in higher positions, but the majority treat people like numbers. There is no chance to move to higher position only if you are friends with the managers, positions given out like this not based on abilities and experience. The money is not great too. They just only care about to make themselves look good I would not recommend to anyone to work there.
Customer Service Support in Remote
on 22 May 2022
classic call centre environment
Management like to boast about how the company is all for the customer but in my experience the opposite is true, there are more barriers for customers than any other place I have worked. There is no fair complaints system in place and customer service agents have no autonomy to fix buyer issues which increases abuse from customers and you are told to just get on with it and patronise the customer by apologising. Also, one business day to get anything resolved slows productivity entirely unnecessarily. Too much focus on forcing agents to behave like smiling robots and reach unrealistic metrics and not enough focus on creating a smoother customer experience. I found the atmosphere of working here generally nice however, management can be fake and condescending. Initial training is good however completely irrelevant to what dealing with customers is actually like, you are employed with the promise split time between phones, email & chat but in reality you spend 90% of the day on phones. Also working 8.5 hours with only one unpaid break feels like you are being taken advantage of when colleagues in other market zones get breaks throughout the day. There should be a companywide break policy that gives all employees the same benefits. My main takeaway from working here is that the company really only cares about making a profit, the work life balance is next to zero, employees have no autonomy and likewise management's only focus is unrealistic and old fashioned metrics.
Service Support Consultant in Remote
on 20 May 2022
Very results focused
Places results above all else including customers and colleagues. Extremely unrealistic in expectations. Lacks ownership in customer experience passes the buck onto colleagues rather than take ownership on company failures or lack of customer prioritisation or experience.
Customer Service Assistant in Remote
on 17 April 2022
Great Culture and Benifits
The culture they have for staff and the benefits they have are great, It is very typical call center work and is still focused around metrics and being able to perform to those.
Talent Acquisition Specialist in Lutterworth, Leicestershire
on 12 April 2022
A fantastic place to work!!! A+++
Wayfair is hands down the best place I have worked. The culture, the training and the genuine career progression make them a stand out employer. Being part of a hyper-growth business comes with such excitement! You have the opportunity to get involved in many different things which means your days are never dull. If you want progression/movement and show willingness they're always open to facilitating it if possible. A brilliant company to be a part of!!!

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Questions and answers

People have asked 24 questions about working at Wayfair. See the answers, explore popular topics and discover unique insights from Wayfair employees.

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Interview insights

Insights from 105 Indeed users who have interviewed with Wayfair within the last 5 years.

Average experience
Interview is average
Process takes about a day or two

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