Advisor in Greenock, Inverclyde
People first company is certainly not the words I’d use
In my time at the company it was like a revolving door people could not stick this job this was probably because the job was mundane and there was no opportunity to progress your career meaning most people realised after a short time it was not for them. We would be manipulated into agreeing to overtime often and if we refused we would often be denied holidays despite being first on the waiting list and those who done the overtime would get the holidays. The worst part of my time here had to be a move of campaign in which we were given minimum training which was also slowed by one individual impacting the whole of the group (to the point that the trainers and TL would even agree it was not substantial training and we shouldnt have went live) yet they put us on live and expected us to get on with it. In conclusion my time spent with this company is not all bad due to my colleagues but due to working from home that connection was gone and there was nothing keeping me there. I would avoid this company personally as I know it has taken a major toll on myself and countless other employees I worked along side.
BT Customer Service Advisor in Larbert, Falkirk
Avoid like the plague
Started and left within 4 weeks. Was a BT connections advisor and the three weeks training had no relevance to the job when you go live on the phones, full of promises from Webhelp team leaders and operations managers, training systems kept crashing and not loading and kept getting told, once live systems will be fine, lies. Have 3 blast days with a schedule but ignore that they expect you straight on calls and expect far too much of you on the first few days of going live, passed from pillar to post with different webhelp managers who only care about their own targets.You do get a dedicated BT SME who in fairness helps but even after a while felt like he couldn't be bothered and palmed everyone off.In all honesty if you have pride and take your job serious avoid at all cost, staff training and systems are a joke and please don't be fooled when they promise extra support when you say your leaving that doesn't happen either.Worst company I have ever worked for
Customer Service Advisor for Esure Car in Glasgow
Worst place to work
I joined Webhelp at the start of the pandemic and it was not good from the start to work for them as there was no clear communication from management on what I was supposed to do as an agent. Once the second lockdown began management were down your neck constantly asking why you were over on after call work and why your calls were taking so long, they are not about a good customer experience on the campaign i was on. I had to leave due to my own mental health as I was going in a downward spiral because my manager was saying that I would loose my job if I had anymore issues working from home. He would call me around 5 times an hour to check up on my work and tell me what I was doing wrong. I have never worked in a call centre or any work place for a fact that treats staff in such a way you feel disposable, they make all staff feel like they are uneducated and can’t do anything right, you get no praise for doing anything extra for customers.
Customer Service Advisor in Sheffield, South Yorkshire
Wish i never left
When working at webhelp, I couldn’t ask for enough support or help from the managers there. The hours was terrible because you felt like you didn’t have a social life. However working there i got help, support and made amazing friends. It was just the hours and due to ill health i couldn’t work there no more. But I wouldn’t never regret working there as it was amazing. The pay kind of lets you down as if you made little mistakes it would impact your salary and if you didn’t reach targets also your bonus. But besides that i was happy
Customer Service Advisor in Glasgow
I wasn't given any week new for 6 months and everytime it was brought up, management would day they would fix it but it didn't help. They also gave disciplinary action to people off with medical certificate to support. They do not support mental illness and management is lazy.