WEBHELP
2.9 out of 5 stars.
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WEBHELP Employee Reviews

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Worked here for 4 years loved every minute left as moved location are I would still be there staff and management were supportive always have you as much support as you needed
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Started and left within 4 weeks. Was a BT connections advisor and the three weeks training had no relevance to the job when you go live on the phones, full of promises from Webhelp team leaders and operations managers, training systems kept crashing and not loading and kept getting told, once live systems will be fine, lies. Have 3 blast days with a schedule but ignore that they expect you straight on calls and expect far too much of you on the first few days of going live, passed from pillar to post with different webhelp managers who only care about their own targets.You do get a dedicated BT SME who in fairness helps but even after a while felt like he couldn't be bothered and palmed everyone off.In all honesty if you have pride and take your job serious avoid at all cost, staff training and systems are a joke and please don't be fooled when they promise extra support when you say your leaving that doesn't happen either.Worst company I have ever worked for
Pros
Working from home
Cons
No support, very poor training, constant system issues
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I joined Webhelp at the start of the pandemic and it was not good from the start to work for them as there was no clear communication from management on what I was supposed to do as an agent. Once the second lockdown began management were down your neck constantly asking why you were over on after call work and why your calls were taking so long, they are not about a good customer experience on the campaign i was on. I had to leave due to my own mental health as I was going in a downward spiral because my manager was saying that I would loose my job if I had anymore issues working from home. He would call me around 5 times an hour to check up on my work and tell me what I was doing wrong. I have never worked in a call centre or any work place for a fact that treats staff in such a way you feel disposable, they make all staff feel like they are uneducated and can’t do anything right, you get no praise for doing anything extra for customers.
Cons
Long shifts
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When working at webhelp, I couldn’t ask for enough support or help from the managers there. The hours was terrible because you felt like you didn’t have a social life. However working there i got help, support and made amazing friends. It was just the hours and due to ill health i couldn’t work there no more. But I wouldn’t never regret working there as it was amazing. The pay kind of lets you down as if you made little mistakes it would impact your salary and if you didn’t reach targets also your bonus. But besides that i was happy
Pros
Amazing staff
Cons
Long hours
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I wasn't given any week new for 6 months and everytime it was brought up, management would day they would fix it but it didn't help. They also gave disciplinary action to people off with medical certificate to support. They do not support mental illness and management is lazy.
Pros
None
Cons
No rota, impossible to get a holiday, no work balance.
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It horrible a place to work managers are no good their systems never worked or if they did you couldn't log in due to some tech issue training is no good the system they use for IKEA is too complicated to use they really need to simplify their set up most the people that I worked with gave up 3 days into the job and half the time the Ikea systems don't work that was the most frustrating part of the job took like 2 weeks just to sort out a login problem I mean wtf the software they use it rubbish which was the reason I left
Pros
non
Cons
non
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Managers are disrespectful and not bothered about staff well-being or mental health only care about them self and the sales,the worst place I’ve ever worked !
Pros
None
Cons
Everything
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Worked here for under 2 years. Management hit and miss. Standard pay is not really great if you got bills to pay, so deffo try hit bonus where possible. Shifts can be poor but change weekly e.g 1 week lates then 1 week early shifts. Good location with transport links and few food spots near. Good canteen with friendly staff inside. Can only speak about my department (Vodafone). Will say though the downstairs department (Freemans) staff did look awfully depressed 24/7
Pros
It pays, location, good canteen
Cons
Some managers take job too serious, no where to sit when starting on late shifts, some computers dont work
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In the interview process they make it seem like webhelp is the best place to work, management are great, such and such which is obviously what they will say but this is by far the truth. I was pushed to near suicide with this job and I stuck at it for nearly 2 years. Offered no support at all, only reprimanded for every little thing that went wrong. Oh you're not taking in enough cash for 3 months in a row? Be careful you might lose your job. They tell you to call the absence line when you're going to be absent but are only interrogated and made to feel like your lying. They kept taking me for hearings but when HR looked into it they saw I had been given no support and told the managers to do welfare meetings, still nothing done and they even tried taking me to another hearing after that! This place is a joke to work in, management are awful and don't care about their staff you are only a number in this place. Some calls were decent and talking to a variety of the nicer customers was good but overall, this place destroyed my mental health and I would rather jump into a pit full of fire ants than step foot back into that hellhole.
Pros
Some good calls, bonus was a nice amount if they didnt mess with your stats, friendly employees, lockers, cheap hot drinks
Cons
Disgusting management who show bad empathy to staff and offer no support, expensive canteen food and drinks, a lot of gossip, long hours, pay gets docked for no fault of your own
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Possibility to work from home. Communication with managers and possibilities for training and improving te individual performance. Can have also overtime.
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In my time at the company it was like a revolving door people could not stick this job this was probably because the job was mundane and there was no opportunity to progress your career meaning most people realised after a short time it was not for them. We would be manipulated into agreeing to overtime often and if we refused we would often be denied holidays despite being first on the waiting list and those who done the overtime would get the holidays. The worst part of my time here had to be a move of campaign in which we were given minimum training which was also slowed by one individual impacting the whole of the group (to the point that the trainers and TL would even agree it was not substantial training and we shouldnt have went live) yet they put us on live and expected us to get on with it. In conclusion my time spent with this company is not all bad due to my colleagues but due to working from home that connection was gone and there was nothing keeping me there. I would avoid this company personally as I know it has taken a major toll on myself and countless other employees I worked along side.
Pros
Decent enough pay
Cons
Draining, mismanaged, unorganised and lack of training
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Since webhelp took over in my workplace, they have done nothing but micromanage every little detail of all staff trying to make as much money as possible by ways of efficiency. I have never worked for a company that is so tight with money and ungenerous to their staff.They refuse to pay staff any bereavement pay, and dont even provide full sick-pay, only statutory sick pay which is of course ÂŁ94 a week.Overall webhelp never seem to surprise me with a new way for them to get worse, and are by far the worst employer i have had.
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Worst company I have ever worked for. Initially you go into training and get taught about customer service, nothing about the systems, and then halfway through training your thrown onto live calls as they are short staffed - this is with no support or help or even knowing how to load up the systems!! Then you get told off for taking breaks in between calls to writes notes as you figure out how to do this!! They don’t care about any of their employeees
Pros
None
Cons
Long hours, poor management
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Was hired as a homeworker. The equipment was all sent out to me no problem, however they expect you to take calls within 5 days of training. The systems crash all the time and then you have managers screaming at you to get back on. They only care about stats. To them, you’re just a number and easily replaced. After working here for only a month, I can safely say that it’s messed with my mental health big time. They claim they care, but they really don’t. Avoid at all costs
Pros
Salary, co workers
Cons
Management, no work life balance, training
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Iv worked in call centres for the last 10 years and this job was by far the worst. They hound you for overtime everyday no exaggeration everyday! My manager put me on another team didn’t even tell me, I only found out when my monthly review was with some random person I’d never spoken too . 0 communication throughout the whole company, Webhelps number 1 line and you will hear it time and time again is - “Il email the relevant department and get someone to call you” - Which I can promise you will never happen. Just the worst! I can’t describe how bad it actually is. If you just fancy a laugh join the company and you will see first hand the absolute shambles that is Webhelp.
Pros
None
Cons
The worst management iv ever come across
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I worked here until recently and this company has to be the worst ever, poor wage, management who love micromanaging and acting like school teachers in terms of monitoring toilet breaks, trying to force you to do extra tasks outside work for free and lie about not bothering about stats on the calls, I.e. before each campaign I worked on we were told the client didn’t care about average call handling time, etc but when the campaign started we were told we would be disciplined if we haven’t met Webhelp standards. Working from home was hard enough without lack of support and Webhelp go on about how they support employees mental health and wellbeing? Haha
Pros
Equipment delivered
Cons
Poor management, no support and high employee turnover
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Wasn't told about the nature of the calls on interview, job was very stressful and negative with 90% of calls being complaints that couldn't be resolved by us. Very intense job with lots to navigate and remember for a minimum wage position. Training was provided however no amount of training prepared for the nature of the calls and the negativity of the role, no reward from this job role!
Pros
Good training on systems
Cons
Intense and negative role dealing with angry customers, problems couldn't be resolved
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At first the staff, the training and the people are great! Until you start on the calls, then your left to your own devices and can't really get help from managers are they don't even know what they're doing. Training was very basic and minimal, it felt like they were eager to quickly train and get on the phones. I was inbound, had no issues on calls or with the role but meetings, feedback and coaching are very minimal. I've had numerous mangers within the 1year and half I've been there. I recently returned from maternity to have flexible working hours declined, having to work full time hours which are not a great work life balance that webhelp claim to focus on. As its working from home everything is even worse and I had to beg and pester to get systems or set up. There's no consideration to mental health, sickness or to people who have a life other than work. If you don't have a family it is a Great place to work but I wouldn't recommend to someone who has children/family commitments.The hours and shifts are the main issue for me, as most shifts are late finish til close. Getting shifts or hours changed is made extremely difficult. I wish I'd never applied to work here and those who say it's good are lying cos the only thing good about webhelp is the wage and the canteen. I plan to leave this month.
Pros
Canteen is nice, wage is good
Cons
Getting holiday leave accepted, managing staff are rude and unhelpful, shifts and hours aren't good, no consideration to mental health or personal circumstances, no work/life balance, hard to progress role, untidy workplace, lack of organisation
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Managers Don’t care about staff, no social life, work every weekend! No bonus etc for dealing with pandemic, made to do compulsory overtime! Managers are useless
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Working at Webhelp wasn’t great to be honest. Best part was the people, but the job abs management wasn’t great. Customers were okay, but majority Werte terrible.
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this is the worst place I have ever worked and anyone considering going near them I would say get as far away as possible, the managment is so poor I have no idea how they keep people there, I had suffered a close family loss and was left in a low emotional state and it wasnt helped by the fact no one answered the absence line so I had no idea what was going to happen to me and no one called to check on me, when I went back I explained what was happening and the legal mess and mental and emotional state I was in and the responce of my manager was we know you have been here a month so what we are gonna do is month your probation reveiw to in 2 weeks and to pass it you need to hit a months stats, which really only gave me 7 working days because of time I needed off for the funeral so I would have to say never go near this place
Pros
nothing
Cons
the company
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