Work wellbeing score is 54 out of 100
2.0 out of 5 stars.
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Well Employee Reviews

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United Kingdom437 reviews

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2.1Work-life balance
2.0Pay & benefits
1.9Job security & advancement
1.8Management
1.9Culture

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targetrubbishpharmacistcoopavoidbranchdispensedispenser

Stressful and discombobulating

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What is the best part of working at the company?The friends you’ll make, no more.What is the most stressful part about working at the company?Management are incompetent. One rule for one and a different law entirely for another.What is the work environment and culture like at the company?Very stressful, it’s very money orientated instead of actually being focussed on the prescriptions
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Awful horrific experience, the staff and management are horrible

I’d definitely avoid working for well if you value yourself, basically a minion for a company that’s all about making so much money for themselves, they don’t care about their staff or even most patients. Such an uncaring environment. I was never trained properly, management is poor and haven’t got a clue. Understaffed and made to feel inadequate and worthless. For a company that’s supposed to care, all they care about is profit! AVOID AT ALL COSTS!

Pros

None

Cons

Too many to list!!!!
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Official response from Well

20 November 2023
Hello,Thank you for taking the time to write a review of your time working at Well. We are saddened to hear that you have had this experience. We are listening and learning, and are always looking for ways to improve for our colleagues to allow them to feel proud, confident and valued in their roles. Please reach out to us at wearelistening@well.co.uk so we can discuss your experience further.Kind regards,The People Team at Well Pharmacy

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Awful Long Service means Zilch

Absolutely terrible company to work for.You give them years of your life to build a career and abundance of knowledge for them to dispose of you like rubbish then replace you with members of staff of which have the same role you asked for to remain with the company ! Absolutely shocking way to treat people and they get away with this behaviour in turn affecting people’s mental health and wellbeing!!

Pros

None

Cons

No concern for welfare of staff
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Official response from Well

20 November 2023
Hello,Thank you for taking the time to write a review of your time at Well Pharmacy. We are saddened to hear you have had this experience at Well. This is certainly not how we want any of our staff members to feel. Please can you reach out to us at wearelistening@well.co.uk so we can look into this?Kind regardsThe People Team at Well Pharmacy

It's a job if u really need one, a lot of learning and stress for minimum wage

So many staff leaving of all levels or on long term sick. Struggling to keep branches open due to lack of staff. Employ minimum so can't cope if anyone off sick or on annual leave. Get paid more working in a supermarket, despite all the learning and responsibility. So short staffed, limited time to train new staff. Good if you thrive in a overworked environment. Keep fit/weight down from constant running from dispensary duties to counter as no counter staff.Management nice to you when they want you to go extra mile to hit their targets otherwise no support. No recognition I stayed for my co-workers

Pros

Nice team members

Cons

Poor pay, lack of support
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Official response from Well

9 October 2023
Hello,Thank you for taking the time to write a review of your time at Well. Your feedback is important to us. We are saddened to hear that you have had this experience at Well. We are always looking for ways we can improve for our colleagues, so please can you reach out to us at wearelistening@well.co.uk, so we can discuss your experience confidentially in more detail?Kind regardsThe People Team at Well Pharmacy

Stressful

No help, only unrealistic targets from management with little staff. Was there 25 years and didn't even get contacted to say anything on me leavingManagement don't provide support.Extremely short staffed shops.

Cons

Strssful
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Official response from Well

9 October 2023
Hello,Thank you for taking the time to write a review of your time working at Well. We are saddened to hear that you had this experience working at Well. This is certainly not the experience we want any of our colleagues to have. Please can you reach out to us at wearelistening@well.co.uk so we can look into this?Kind regardsThe People Team at Well Pharmacy

Insights into Well

Based on 211 survey responses
Areas for improvement
  • Sense of belonging
  • Trust in colleagues
  • General feeling of work happiness

job satisfaction

What is the best part of working at the company?working with my colleagues as long term employment for wardels and well problem been travelling What is the most stressful part about working at the company?been none driver my husband as retired drives 15 miles there and back 30 miles twice a day 60 miles daily What is the work environment and culture like at the company?good work place help at hand by management What is a typical day like for you at the company?good team work good environment
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Official response from Well

4 October 2023
Hello,Thank you for taking the time to write a review of your time working at Well. We are pleased to hear that you have had an overall positive experience working at Well. If you would like to discuss your feedback further, please contact us at wearelistening@well.co.uk so we can have a confidential chat.Kind regardsThe People Team at Well Pharmacy

Stressful, high turnover, unorganised

Let the bad reviews for this company speak for themselves. This company is so unprofessional and badly organised. Didn't have a contract given to me until my second day and even getting that sent to me was a job in itself. You are absolutely rushed off of your feet with no training given. You are left to your own devices not really knowing what you are doing. It wouldn't surprise me if a big mistake happened at the workplace at some point in the near future. Such a small pharmacy and not enough staff. Angry patients come in shouting and swearing at you and you're paid minimum wage. Very negative experience. No wonder people would walk out during their shift and not return!
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Official response from Well

4 October 2023
Hello,Thank you for taking the time to write a review of your time at Well Pharmacy. We are saddened to hear that you had this experience at Well. This is not the experience we want any of our colleagues to have. Your feedback is important to us and we would welcome your support in improving the experiences of our colleagues. Please can you reach out to us via wearelistening@well.co.uk so we can discuss your experience further?Kind regardsThe People Team at Well Pharmacy

Worst company to work with

Honestly pharmacy job itself can be stressful and challenging. But massively understaffed situation makes the work very very stressful and understaffed causes the dispensary behind and obviously people shout at us.The company is very unorganised and management is very not organised not systematic.Greedy company takes all the care home or other works to get more money but don’t give any more support for increasing workloads. Absolute jokeManagement doesn’t even know how the pharmacies work or run.They even block the supplier portal to log in from the work computers. We can’t even check the stock availability quickly. Seriously, there are massive queue out to the pharmacy and do you guys want us to call the suppliers and waiting for half an hour to an hour?I absolutely hate the company how much they dont care about employees and very disappointed that this company runs the pharmacies which actually very not safe and dangerous for patients.Really upset me how they promote themselves .Only good part is called ‘hub’ sometimes you don’t have to dispense massive prescriptions which save time. However it can be confusing system for us and patients as it takes 2 days and not all of them can be sent.

Pros

Norhing

Cons

Everything
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Official response from Well

4 October 2023
Hello,Thank you for taking the time to write a review of your time working at Well. We are saddened to hear that you have had this experience working at Well. This is certainly not the experience we want any of our colleagues to have. We are listening and we are learning, and your feedback is important to us and will help us to improve for our staff and patients. Please can you reach out to us via wearelistening@well.co.uk, so we can discuss your experience further?Kind regardsThe People Team at Well Pharmacy

Worst place to work

Mangers talk down to you and if they dnt like you they will extend your probation period, mangers make up stuff and micromanage looking bring up any minor issues make a hostile environment to work.

Pros

Going home at 3

Cons

Favouritism, no overtime over worked
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Official response from Well

18 September 2023
Hello,Thank you for taking the time to write a review of your time working at Well Pharmacy. We are saddened to hear that you had this experience. We are listening, and we are learning, and would welcome your support, as it can help us to improve for our colleagues. Please can you reach out to us at wearelistening@well.co.uk, so we can discuss your experience further?Kind regards,The People Team at Well Pharmacy

Worst decision I ever made was to accept a position with this company truly a company that puts profit before patients

What is the best part of working at the company?There isn't one, really bad company to work for, no support from branch,you can't talk to your manager as they always seem to be in meetings.What is the most stressful part about working at the company?You are always wrong in any decision you make yourself it's easier to take deliveries back than deliver them What is the work environment and culture like at the company?Your are bullied into doing more by the branch ,more deliveries,unpaid overtime and if you complain you are told you know where the door isWhat is a typical day like for you at the company?Stressful, deliveries aren't ready when you arrive and told to wait until they are ready then expected to deliver more in your alloted time
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Official response from Well

18 September 2023
Hello,Thank you for taking the time to write a review of your experience at Well. Your feedback is valuable to us. We are saddened to hear that you have had this experience working at Well. This is certainly not the experience we want any of our colleagues to have. We are listening, we are learning, and we are always looking for ways to improve. Please can you reach out to us via wearelistening@well.co.uk , so we can discuss your feedback further?Kind regardsThe People Team at Well Pharmacy

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Awful place every branch has issues

Awful place to work every single store has staff issues, the area manager does t care or help or support you, they just want you to do more and more, pay is awful, never get a break, customers always moaning as don’t have enough staff or time to be up to date, my manager very unprofessional making judgement about staff’s appearance, if you want depression and anxiety sign right up

Pros

None

Cons

No lunch terrible pay
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Official response from Well

18 September 2023
Hello,Thank you for taking the time to write a review of your time working at Well. We are saddened to hear that you have had this experience working at Well. This is certainly not the experience we want any of our colleagues to have. We are listening and learning, and would welcome your support. Please can you reach out to us for a confidential chat via wearelistening@well.co.uk?Kind regardsThe People Team at Well Pharmacy

Love the job

Hardest part of this job is coping with difficult customers, but that is a rarity in our shop. 95% of customers know how much work we have to do and are understanding. Best part of the job is helping customers with any query they have, and the banter definitely helps on a busy day. The team work well together but the management aren't so understanding if process isn't followed.

Pros

Kept busy, day goes in quick

Cons

On your feet most of shift
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Official response from Well

29 August 2023
Hello,Thank you for taking the time to write a review of your time at Well. We are pleased to hear that your experience at Well has been an enjoyable one. If you would like to discuss your feedback further, please reach out to us at wearelistening@well.co.uk.Kind regardsThe People Team at Well Pharmacy

Understaffed, under appreciated under paid

An extremely stressful work environment. New starts are thrown in at the deep end given no training at entry level, expected to know what they are doing even with no pharmacy experience.Stores are completely under staffed, area managers believe that a body counts as somebody that can safety run a store regardless of training. Stores are crying out for help and lied to when asked Pay is minimum wage and most people would earn more working at checkouts in supermarkets for 90% less stress and anxietyMost staff are worn out and are leaving for independent pharmacy or leaving pharmacy all together.Sheer greed from company owners, outsourcing of jobs, cost cutting at the cost of mental health and unsafe working practices. Pharmacy should not be for profit and that’s all this company is interested in. Retail is a priority and health is not, for patients and staff. Any positive interactions for customers are purely out of the goodness of staffs hearts and not in any way to do with the culture of well. Staff work for each other not for the company
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Official response from Well

29 August 2023
Hello,Thank you for taking the time to write a review of your experience working at Well. Your feedback is valuable to us and helps us to improve. We are saddened to hear that you have had this experience working at Well. We are listening and we are learning, and welcome your support. Please can you reach out to us at wearelistening@well.co.uk to discuss your experience further?Kind regardsThe People Team at Well Pharmacy

Worst company in the world

This company is a joke,have hired dispensers as managers who have no respect or decency.Honestly don’t work for this company.Upper management is a joke and don’t help with sorting anything out.

Pros

Nothing

Cons

Everything about this company
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Official response from Well

21 August 2023
Hello,Thank you for writing a review of your time working at Well Pharmacy as a Pharmacist Manager. We are saddened to hear that you have had this experience working at Well. We are listening and we are learning, and your feedback is important to us. Please can you reach out to us via wearelistening@well.co.uk so we can discuss your feedback in more detail?Kind regardsThe People Team at Well Pharmacy

Avoid

They advertise “highly competitive salaries” in the job ads but that is not true. Just above minimum wage by pennies. Not enough staff, overworked and higher management only care about numbers. Can’t keep staff because the pay is awful and you’re expected to run a pharmacy on 2 staff members.

Pros

None

Cons

Too long a list
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Official response from Well

21 August 2023
Hello,Thank you for taking the time to write a review of your experience working at Well. We are saddened to read that you have had this experience. This is not the experience we want any of our colleagues to have. We are always looking for ways to improve for our colleagues, patients and customers. Please can you reach out to us at wearelistening@well.co.uk, so we can discuss your experience further?Kind regardsThe People Team at Well Pharmacy

Good depending on the branch

What is the best part of working at the company?Freedom to do things how you like What is the most stressful part about working at the company?Lack of staff and support from higher management
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Official response from Well

21 August 2023
HelloThank you for writing a review of your time at Well. We are pleased that you have had an overall positive experience working at Well, but saddened to hear of your negative experiences. We are listening and learning, and would welcome your support. Please can you reach out to us at wearelistening@well.co.uk to discuss your experience further?Kind regardsThe People Team at Well Pharmacy

Absolutely atrocious

It’s like a sweat shop ! Management paid to swan around! Today I have heard that they sacked an employee who had years of service as the person didn’t feel able to return after the sudden death of a parent . The company should be ashamed of themselves

Pros

No r

Cons

Too many to mention
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Official response from Well

21 August 2023
Hello,Thank 32you for taking the time to write a review of your experience working at Well Pharmacy. We are sorry to hear that you have had this experience. This is not the experience we want any of our colleagues to have. Please can you reach out to us at wearelistening@well.co.uk so we can look into this?Kind regardsThe People Team at Well Pharmacy

Understaffed, stressful environment.

Colleagues in store are great , I still love my job, but with 1 full time and one part time colleague, the workload is unmanageable. Very small area relief team means that unless you have no dispensers there is no one available to cover. Often work 6 days to avoid store closure. Trying to dispense walk ins, answer the phone, serve shop customers, put together nomads, care homes and general dispensing, not to mention stocking the shop, date checking and cleaning with 1 dispenser, 2 in the mornings is impossible. And don’t forget the targets for services as well. No regular pharmacist and no formal team leader. The more you try to do, the more is expected from you, until it becomes too much and you leave before you break.

Cons

No support from upper management, Stressful environment, Unmanageable workload, Work life balance appalling
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Official response from Well

15 August 2023
HelloThank you for taking the time to write a review of your experience working at Well Pharmacy. We are sorry to hear that you have not had a good experience working at Well. We are listening, learning and always looking for ways to improve. Please can you reach out to us at wearelistening@well.co.uk so we can look into this further?Kind regardsThe People Team at Well Pharmacy

Dont do it

An appalling place to work you are ok if you are in the managers click otherwise managers don’t even speak to you, awful atmosphere, works easy enough but boring, people only stay there as the don’t drive and it’s walking distance for them

Pros

Nothing

Cons

Everything
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Official response from Well

15 August 2023
HelloThank you for taking the time write a review of your experience at Well. We are saddened to hear that you had this experience. This is certainly not the experience we want any of our colleagues to have. Please can you reach out to us at wearelistening@well.co.uk?Kind regardsThe People Team at Well Pharmacy

Awful company, no morals

The company don’t care about staff, they leave us understaffed and pile more work on us and when we reach out for help we get told to work better basically, awful terrible company owned my bestway pancea, worst thing that ever happened t our lovely shop that company taking over.

Pros

Litrelly non

Cons

Poor pay, terrible management
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Official response from Well

15 August 2023
HelloThank you for writing a review of your time at Well Pharmacy. We are saddened to hear that you have not had a good experience working at Well. This is not the experience we want any of our colleagues to have. Please can you reach out to our People Team at wearelistening@well.co.uk so we can have a confidential chat about your experience?Kind regardsThe People Team at Well Pharmacy

Avoid working here at ALL cost!

Prior to joining the company, I read the reviews online which made me quite anxious about starting however decided to take the job anyways. This was the biggest mistake as when i started my role, i realised that all the reviews are accurate.When i conducted the interview, the role that was sold to me was completely different to what when i started. My managers had no clear idea of what my role was and i had zero guidance and support. Their were allot of expectations however noone could really tell me what the role was and random tasks and activities were handed to me as time went on. I was asked to travel back and forth to different pharmacies but this was not something that I was informed of initially.To top this off, the culture is so off and negative, stores are run down and employee's are unhappy!

Pros

N/a

Cons

everything
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Official response from Well

15 August 2023
HelloThank you for taking the time to write a review of your time working at Well as a Customer Advisor. We are sorry to hear that toy have had this experience working at Well. This is certainly not an experience we want any of our employees to have. We are listening and learning. Please can you support us to make improvements by reaching out to us at wearelistening@well.co.uk so we can discuss your experience further?Kind regardsThe People Team at Well Pharmacy

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Overall rating

Based on 443 reviews

Ratings by category

2.1 out of 5 stars for Work/Life Balance
2.0 out of 5 stars for Salary/Benefits
1.9 out of 5 stars for Job security/advancement
1.8 out of 5 stars for Management
1.9 out of 5 stars for Culture

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