Wescot Credit Services Employee Reviews

The money is alright in terms of what the job actually consists of, the bonus structure which was impacted by the calls you had marked was frustrating as there was inconsistencies on how your calls were marked depending on who marked them and sometimes could be based on opinion rather than the actual process that was given by the client which was confusing.

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Wonderful Team, stressful and low satisfaction job

Contact Centre Agent (Current Employee) - Glasgow, Glasgow - 10 November 2023

As stated the team are wonderful overall, everyone helping everyone. Management are never all on the same page, the actual job is not good for anyone’s mental health. Dealing with often very vulnerable people in serious financial difficulties takes it out of you.

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Vulnerable Customer Specialist

Vulnerable Customer Specialist

Great place to work

Team Manager (Current Employee) - Glasgow City Centre, Glasgow - 25 October 2023

Company with genuine opportunities for progression and compassionate management. It can be tough but is rewarding supporting those who need financial help. City centre location , competitive salries .

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Good place to work

Customer Service Advisor (Current Employee) - Glasgow City Centre, Glasgow - 25 October 2023

Good place to work. Managers and team always friendly. Very flexible with what I needed. Had different opportunities to try different things. Great training and support

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A stressful but good working environment

Customer Service Consultant (Former Employee) - Glasgow, Glasgow - 10 October 2023

The calls are very stressful etc and even with a trainer it’s not early but the team leaders really do try and make it a better place for each other especially with the current economic state and uprise with financial difficulties

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Insights into Wescot Credit Services

Based on 55 survey responses

What people like

Feeling of personal appreciation
Supportive environment
Inclusive work environment

Areas for improvement

Energising work tasks
General feeling of work happiness
Sense of belonging

Great People!

Client Relationship Manager (Current Employee) - Glasgow City Centre, Glasgow - 29 September 2023

The people that work in this business are warm, welcoming and passionate about what they do for customers in financial difficulty. They scrutinise in the best way to make sure processes and procedures benefit both customers and people.

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Ok

Customer Service Advisor (Former Employee) - Glasgow, Glasgow - 24 September 2023

Good job initially however got more difficult as time passed. Having to have difficult calls with customers regarding their health despite being there to deal with their financial situation. The team made your job more enjoyable, team leaders and mgrs struggle as job has changed so much from their time on the phones. Pay is decent, not guaranteed to finish on time however do get your time back (dependant on call volume you may not get it on certain days) or can get it paid as overtime.

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chill n stress mix

Credit Controller (Former Employee) - Glasgow, Glasgow - 15 September 2023

its chill with team memnbers but can get stressful with huge volume of calls and one may like it intially but pressure after working for years. pay is decent though

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Supportive workplace

HR Business Partner (Interim) (Former Employee) - Bolton, Greater Manchester - 6 September 2023

What is the best part of working at the company?Good company to work for - worked there for a year on a contract basis What is the most stressful part about working at the company?Travelling to their head office in hullWhat is the work environment and culture like at the company?Really good - interested in development What is a typical day like for you at the company?Busy but rewarding - good group of people

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Stressful and no fixed finishing time.

Customer Service Advisor (Current Employee) - Saltcoats, North Ayrshire - 29 August 2023

Not a bad place to work initially, everyone is really nice (in my experience). However, having to deal with extremely difficult customers, having to achieve an incredibly high standard on each call (forgetting to note something as simple as giving a customer a phone number results in a failed audit), constantly moving goalposts, being unable to make plans for after work as you'll likely be stuck on a call and finally since we are a contractor we are the dumping ground for every call other depts don't want to handle, all reasons I am desperately looking for another job. My stress levels are through the roof and I dread going to work each morning now. Gave 3 stars because of the people I work with and the small amount of flexibility available if you need it.

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Do not recommend working here

Debt Management Advisor (Former Employee) - Kingston upon Hull - 28 August 2023

Worst place I've ever worked. Have to be extremely carefully with what you say, whether to another colleague or customer or private conversation as someone always listening & willing to report for the most innocent things said. If face doesn't fit you're out & will make up stuff to account for letting you go

Pros

Getting paid

Cons

Nothing you say is safe, no trust

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Nice place to work

Customer Consultant / Performance Coach (Former Employee) - Hull City Centre, East Riding of Yorkshire - 25 August 2023

Can be rewarding sometimes but also quite draining if you take things personally. Hours are okay and can be flexible if you need to go to appointments etc. Management are really supportive and will help as much as they can.

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It's tollerable

SME (Current Employee) - Glasgow City Centre, Glasgow - 24 August 2023

Some of the management staff don't make it an easy/friendly place to work. And the wage could be improved due to the expected workload. Lastly the hours aren't great either as it's very backshift heavy.

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depressing

Customer Consultant (Former Employee) - Hull, East Riding of Yorkshire - 11 August 2023

In order to work here you need to have no emotions and if you do expect them to be completely stripped from you. You speak to angry people in debt and treat you as though it’s your fault. Never have i had a job that made me cry but this sure did

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Tiring

Collections Agent (Former Employee) - Manchester, Greater Manchester - 9 August 2023

I worked at wescot for over a year, there’s not much else to say other than this- if you care about your mental health , do not apply . If you want supportive and educated management teams that will listen and help when you need it do not apply, staff working here are not looked after

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Manipulative place to work

Customer Service Advisor (Former Employee) - Glasgow City, Glasgow - 6 August 2023

They act like they care meanwhile they don’t. Management is very poor yet they accept more contracts from their clients, Pay their employees peanuts and blame SMEs for failure

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Any heath issues, don't even look at this job

Collections Agent (Former Employee) - Glasgow - 15 July 2023

To begin with very good but if you have any health issues or personal issues, do not believe anything they tell you no more comments as you will not be treated fairly

Pros

Salary

Cons

Communication, false promises

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Meh. Meet great people but job isn’t for everyone

Collections Advisor (Former Employee) - Glasgow, Glasgow - 6 July 2023

Honestly… for the experience stick it out a year. Build on your customer service and telephone manner then get the out. It’s a very toxic environment if your face doesn’t fit. Favouritism everywhere. Working on collections is HARD. It’s not an easy job but the pays decent considering what you need to do.

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Underpaid and overworked

Team Leader (Former Employee) - Hull - 30 June 2023

Underpaid and overworked. No appreciation, lack of support and understanding. Workload increased for very minimal reward. Higher management focused on micromanaging

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Amazing work

Customer Service Advisor (Current Employee) - Saltcoats, North Ayrshire - 22 June 2023

Great place to work, been there years and love it, company are very flexible and will support you as needed. Support from training right through is amazin

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Lack of communication

Customer Assistant (Former Employee) - Manchester, Greater Manchester - 17 June 2023

There was a real lack of communication between client and Wescot. Often we would find something had changed through failing a call and the information wouldn't have been communicated out to staff.

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Official response from Wescot Credit Services

27 June 2023

Hi,Thanks for your review, and the opportunity to learn from your experience.I’m sorry to hear you feel this way, please email me so I can investigate your concerns: recruitment@cabotfinancial.comThanks,Wescot Credit Services, Cabot UK