Work wellbeing score is 63 out of 100
3.6 out of 5 stars.
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West Midlands Police Employee Reviews

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United Kingdom178 reviews

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3.2Work-life balance

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Great place to work

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People great to work with, friendly bunch always looking out for one another.Family friendly, supportive management, looking into service improvment at all times
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Toxic culture, always looking to blame

Toxic environment where senior management are inept, promoted to tick a relevant box and nothing to do with ability.Largely poor senior management who have lost their concept of reality.Always looking to blame someone - even when you’ve done a really good job in dangerous situations/conditions.Corrupt from the top down.


Camaraderie is decent on crews


Cancelling rest days, due to poor planning. Very little work life balance.
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Insights into West Midlands Police

Based on 84 survey responses
What people like
  • Ability to meet personal goals
  • Ability to learn new things
Areas for improvement
  • Sense of belonging
  • Energising work tasks
  • General feeling of work happiness

Never call me back 😆

What is the best part of working at the company?Justice and punishment at handWhat is the most stressful part about working at the company?The investigation time and restrictions in lawWhat is the work environment and culture like at the company?Stressful and lacking dedicated educated and brave men and womenWhat is a typical day like for you at the company?Lone wolf at all times of day and night
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Friendly atmosphere,good support

Left on your own devices to work , support is there if needed . Friendly staff, management very understanding and supportive. Government sector so wages are so so.


Minimum supervision, unless needed


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Decent start

Enjoyable work, mixed management, rewarding when you actually went out and performed work otherwise a lot of paperwork and sitting around.Hiring management also needs work
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good place to work

Very rewarding job and good immediate supervision. it is an inclusive organisation and as an ethnic minority , I felt welcomed and included. Sometimes , there is too much demand , however colleagues are happy to support
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West Midlands Police

Like being in the dark ages. Senior staff do their own thing & don’t listen to any advice. No active OH standards, policies or procedures, poor, non visible management.KEEP CLEAR




Treated like a drone
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Good Place

Great environment and a great place to work. Very busy at times but and a varied role by all accounts, regular promotion processes so good for those who want to progress
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No interview, still waiting on a coat after a year. Work 2 weekends out 3. Overworked and underpaid.

You could be doing anything but mostly you will be watching someone in hospital who does not need to be there. You are just a number at the start and treated poorly.


Paid lunch break but you won’t get a break


Unsocial hours, always start early and finish late.
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Unsustainable workload

Working here consists of long hard hours without basic support from both line management and the SLT. Officers are regularly off late and there is little to no support available. The likelihood of getting any sort of break on a late or night shift is slim.People within the organisation are honestly great. The problem is that SLT keep expecting more and more from us without any consideration for our welfare. The workload we are given is growing every week, the amount of training available is lacklustre. It’s only a matter of time before a lot of staff start going off with stress.Do yourself a favour and look elsewhere for a career.


Camaraderie, decent pay


Long hours, lack of support, work life balance, stress
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Stress stress stress!

Non stop stress trying to placate members of the public desperate to have police attendance when there aren’t enough officers to go round. Expect to make life and death decisions with little to no back up and if it hits the fan you’re on your own! Senior leaders are only concerned with bums on seats, low morale, good staff trying their best on a sinking ship.
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Excellent and best job

What is the best part of working at the company?A very challenging and rewarding job. Several opportunities to progress on to a different role What is the most stressful part about working at the company?Deal with some very sensitive issues What is the work environment and culture like at the company?Excellent, opportunities for all kinds of people to progress and develop. What is a typical day like for you at the company?Challenging and rewarding. Getting a chance to serve the community
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Company ok department awful

Awful department to work in.Treated like robots one call after the other no breaks other than lunch causing high rate of stress and burnout Calls are targeted (yes that right you are measured on how many calls you take and how long you spend them) despite the fact you can not control this. Some Bad supervisors giving bad advice and very inexperienced in leadership, a lot of double standards happening. Staff views not listened too No support, bad training but high expectationsUnfair and unequal development recruitment practices Culture of quantity of quality, but if you go below quality be prepared to be spoken too like you're stupid from all angles. Impossible to get Annual leave due to constantly being understaffed, there are a lot of retention issues. Overworked and underpaid for what's expected Good bits Good team work Some nice supervisors Secure job as long as you don't make a serious mistake Large company so good hr practices to protect you It's just sad the department leadership has caused such disconnect and bad retention
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Productive Team Working

Working as agency staff on contract I was member of CID support team .Having worked in HM law enforcement agency for 25 years I had trained in all aspects of the law, which applied to that post. This was training in a new discipline and was excellent, including the driving test. Each day is varied but essentially the ingredients of any offence are the same ie to interview, gather evidence to prove a crime has been committed and wether it can be resolved between the parties or wether it is serious enough to pass on after consulting higher officers.


Team working with colleagues of varying degrees of experience.


Shift working
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Very Poor, lack of support!

There are some positives working for WMP. However, the negatives vastly outweigh those. Joining through the student routes on the face of it seems exciting. However you quickly learn that you are underpaid and are highly worked having to complete assessment after assessment, role plays, uni work and portfolios. Students are forced to work in departments they never applied for and often miles away from their home and are given pennies during training. Once put onto a team after training you quickly realise that everything you were taught goes out the window, standards, behaviours etc and you are forced to adopt this culture or not fit in. Students are looked down upon by the old fashioned officers who are reluctant to help students out. You are often sat alone with no support or training and this lack of knowledge then is looked down upon by management as incompetence. The viewpoints of many officers is outdated and if you challenge these viewpoints, it cannot be done in secrecy and you become isolated from the team. It’s a very oppressive and demanding workplace. There is no incentive for management to help students as they are overworked and often have No communication that you will be joining their team. A huge issue is that students are placed all over in rotations meaning that any meaningful connections (the most important aspect of the work!!) are lost and you are forced to reintegrate over and over. It is clear that many people in WMP are unhappy (many taking early retirement or leaving) there are some good people but not enough considering the type of role this is!  - 


Progression offered, pension, discounts


Poor pay, culture, shifts, no support, poor management
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Lack ofSuplort

Complete lack of support from managers and you are often left to your own devices to complete work. You feel embarassed to ask for help as you are sometimes turned away from your supervision. Avoid being a PC, there are better suited roles out there for individuals with those skills.
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Good company to work for

Over my 22 year career within the police force as Police Staff i mostly enjoyed it.I had success in a number of varied roles.However after the mass of job cuts which occurred around 2010-12 it got less so. Unless you were already in a decent role it got a lot harder to progress forward.I ended my time in the force after becoming frustrated with the lack of fairness and bullying which seemed certain people get away with, and no longer wanting to work strange shifts in a bad location to travel too 6 days a week..


Good pay, career progession


strange shift patterns, mangement
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Stable and secure

Having worked as a police officer for 27 years with West Midlands police i can recommend the company! The have good staff associations that support all and are a good mix of people from across the diverse area we live in! There are police & police staff roles to suit everyone and career progression and CPD is encouraged.


Flexible working, enable ( disability friendly)


Unsocial hours busy and can be stressful
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Nothing to add.

Okay staff but the job role is far too demanding. Not enough time given to those with family, the diversity also is a massive issue for those in minorities.
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extremely stressful, poor management. processes need to be looked at and returned back to basics, which will actually help the public. could be an amazing place to work
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Enjoy the work and freedom

It is a privilege to work for West midlands police. Sometimes you have your ups and downs but I can't complain. Everyone's opinion may be different. I started off in initial investigation and worked my way up to being a psi now a psio. I earn around £33000 so can't complain.
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Overall rating

Based on 187 reviews

Ratings by category

3.2 out of 5 stars for Work/Life Balance
3.5 out of 5 stars for Salary/Benefits
3.5 out of 5 stars for Job security/advancement
3.0 out of 5 stars for Management
3.2 out of 5 stars for Culture

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