Westmorland Homecare
4.2 out of 5 stars.
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Westmorland Homecare Careers and Employment

About the company

  • Industry
    Nursing & Residential Care Facilities
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Jobs

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Personal Care & Home Health

12 jobs

Salaries

Salary estimated from 417 employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 30 reviews and is evolving.
5.0020193.8820204.502021

Reviews

Recruitment & Events Coordinator in Lancaster, Lancashire
on 6 September 2021
Fulfilling job, supportive staff, great pay.
I have worked for WHC since 2019, I started off as a HCA then progressed to a Senior position and now I am office based. The best thing about WHC is that family feel, everyone looks out for one another and it truly feels like one big family. There is always support available and hours. It takes a little while to build the hours up which is explained at interview but once they do you get plenty of regular hours at a really good rate of pay. I am proud to work for a company that really does exactly what it says its going to do and I would recommend them to anyone.
Scheduler in Kendal, Cumbria
on 31 July 2021
Amazing Company
From the moment I applied for the role and started on my first day I was made to feel part of the family that is Westmorland Homecare. The training I have received was very comprehensive and although I am fairly new to my role there is always someone on hand to help if there is something I am unsure about. The amazing ethos of the company is instilled into each employee and it does not disappoint as you can see the pride everyone from the office to HCA's take in their work which is so inspiring. Any queries a member of staff or client has is dealt with with fast and efficiently ensuring smooth running of the company as a whole. I am so happy I sent that first application in as I am so proud that I get to work with such an incredible team of people.
Care Co-ordinator in Kendal, Cumbria
on 28 July 2021
The Work
I think my review may be slightly different than standard as I am a member of the office team rather than one of our HCA's (Home Care Assistants), but I will try to give a very brief overview of both roles.In terms of being in the office, it is definitely a fast paced & constantly busy environment that comes with its own challenges, but equally we work with absolutely fantastic teams all throughout Cumbria & knowing that we contribute towards helping to improve people’s lives/keep them out of hospitals/keep them in the home that they know & love is very rewarding, sometimes it may feel just a bit thankless in a busy day, but getting the wonderful feedback that we receive from our clients & HCA Teams really makes it worthwhile. I personally also love seeing the HCA's when they come to the office/need help with various things & am appreciative of being able to support them when we can, as that's literally what we are here for.On the HCA side of things - for anyone looking to apply - I think the main consideration for applicants that comes up is just having a good look over & a clear picture before starting of what the job entails & what you will be doing each day, what your availability will be & the work you'll be doing. As a carer you will need to travel to different clients which will accumulate mileage, & you will have a set time of availability which varies dependent on the day, in which you won't have calls constantly for the sake of having gaps etc.It is also worth considering that some of the calls that are completed by our HCA teams are by no means easy & can be challenging, whereas other calls may just be cleaning/social calls dependent on what clients in different areas require, which means that you can have a real mix of different types of calls.With this in mind - the main consideration for this role for me is the work you'll be doing. This job has different things happening every single day, no 2 days will ever be the same/alike in this role. You will be seeing real people in their own homes, learning about their lives & building relationships with them as time passes, keeping them in the place that they want to be, helping them to remain as independent as they can be & trying to keep them out of hospital systems where we can. The reason people love this position is that they really care about their clients after making genuine human connections to them, they get to see these clients within their working days to make sure they're alright & see to their needs & for that reason; the hard work is genuinely rewarding. It can be tough, it can be busy, but ultimately the reason that our HCA teams do what they do is because they care which we see evidence of every day, & in joining this role you will be joining a truly talented team of lovely people & you'll just gain so much life experience too in this role, nothing will grow you as a person like the roles & experiences that we have at WHC which I think is something that would ring true for all of our carers.There are logistical considerations which should be looked into in as much detail as you can before joining, but don't be put off looking into the position & asking as many questions as you can, once you really get to grips with & understand the hours/the rota you'll have lots of support to build up your hours with the clients that we introduce you to over time, & while we do have some restrictions created by what time our clients want their calls & what combination of clients you see, we will always try to structure your hours/rota as suit you within your availability.Review ratings/totals given by myself as an office team member as it needs to be filled out for the review & that is my role!
Home Care Assistant in Kendal, Cumbria
on 28 July 2021
A homecare company doing it right
I started working for westmorland homecare in April so I have been working here for 4 months now. I have never done this type of work before but have had a lot of personal experience with carers and family members. In the interview they make you feel really relaxed and ask you questions about yourself and scenario questions. Once you get through this stage you do a weeks training to not only learn some amazing skills but also learn how the individual company works. I understand some people may find this to be quite intense and a lot of time to put in but in my own opinion it is invaluable.1. Doing the training in office for a week you get to know the people in the office and put a face to the voices you'll hear regularly at the other end of the phone.2. In a job like this rules and regulations (especially now during the pandemic) are forever being updated. It was really useful even if you have done this before to learn or be refreshed on the most up to date practices. 3. You get to meet other HCAs who you may be working alongside in the future for double up calls.4. As someone who has never done this line of work before I couldn't imagine have being put into the deep end and sent to a clients house before learning the important things about this job. This type of training should be essential. With the interview and training week I really think this is why Westmorland has such a great team of HCAs. Everyone is fully trained and they all genuinely want to do this job for the right reasons by helping others. Now the hours... they do take time to build up which when I asked I was told this right at the interview stage, and this makes total sense. For me easing into the job was actually a benefit as I wasn't overwhelmed and I gradually got used to it. You get to shadow someone first which is great. Clients get properly introduced to new HCAs which is really important so that they don't have complete strangers going to their home unannounced. The scheduling team work really hard to please everyone and I know worked so hard to get my hours increased when I wanted more hours. Once your hours increase I have found that I can still make plans and the work life balance is really good. You get every other weekend off which I think is great and you can see quite in advance your work schedule to plan things outside of work. Even though it is shift work and you may do extra shifts here and there to help out there is a pattern with your schedule that you get used to which is great for planning. Obviously this can change as it is the nature of the work but in general there is a pattern.You can't argue with the pay. it really shows they value their employees and with this pay and the contract, you're given financial stability that you very often don't get in this line of work.The support I have had is definitely not taken for granted. Whenever I have had a query or need help with any personal situation the office have been nothing but helpful and supportive. Even when you have a late shift you know there is always someone at the other end of the line to help if you ever need it. They also provide the same support to the clients. All the other HCAs I have met and worked with along the way have been so welcoming, friendly and helpful. They are the kindest of people. Westmorland homecare definately seems to be very unique and a leading example in how to run a homecare business. They value their staff, and they make sure their clients get the highest quality care possible with everyone fully trained and refresher training courses always available to ensure this. From the very start you're encouraged to always get help and support when you need it and actions really have spoken louder than words here. There has always been someone to help me. Clients are also always encouraged to let us know how we could improve things for them to make their experience the best possible. I am truly proud to wake up everyday, go to work and say that I work for westmorland homecare. My family and I wishes we could have had such an amazing company take care of my grandparents when they needed it.
Recruitment Coordinator in Kendal, Cumbria
on 28 July 2021
Supportive environment, and a genuine family atmosphere!
Westmorland Homecare provide fully comprehensive training for all staff members, meaning that we all fully understand our clients, our business ethos and the day-to-day lives of our HCAs. This has proved invaluable for all employees, and I am proud to say I work with WHC.

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Questions and answers

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Interview insights

Insights from 41 Indeed users who have interviewed with Westmorland Homecare within the last 5 years.
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Process takes about a week

Interview questions

No many more or less told me I had the job.

Shared on 3 February 2021

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