Whitbread PLC
3.4 out of 5 stars.
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Whitbread PLC Employee Reviews

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I mean, working here you can tell instantly that there is a favouritism system, the more liked you are, the more hours you get. Depending on the day you could have happy customers, but at soon as one dish is out late its nasty to work there and suddenly everything is your fault. Maybe this is just my resturant but after this i dont wanna work in hospitality again. At least you get to keep the tips.
Pros
Sometimes a friendly environment, good tips.. you dont have to share tips.
Cons
Sparatic shifts
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I worked for premier Inn for 12 years and in the restaurant too I loved my job and the management were fab I only left because I needed more pay I was head housekeeper and supervisor in the restaurant I did payroll for my team ordered laundry and took orders and payments for meals etc. I also dealt with customer complaints
Pros
Flexiblility with jours
Cons
Pay not great
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For a great work environment and a great company to work for they are se one to noneGreat training and a really good company for advancement with good salary and benifits
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I really enjoyed my time working for beefeater in Exeter. Amazing team full of team work, friendly. I did waitressing and bar work which I settled in to perfectly and the team were always there if I needed help. Definitely recommend
Pros
Team work
Cons
Minimum wage
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When applying for the role it didn’t state whether it was permanent or temporary. It wasn’t until the training we were advised who was going to be permanent or temporary. Only two of us were temporary and my god there is no leeway.Straight after training you were given a grace period of about 1 week, after that you’re expected to respond to 30 complaints minimum in your shift. You also had to have a high accuracy score. Although my accuracy was consistently perfect I was constantly pushed to complete more complaints.I was dismissed due to taking took in time off whilst experiencing a family loss and was advised by my manager I need to decide if I wanted to leave for the day or risk being in trouble. There was no mental support at all. So if you’re ever going through a hard time I WOULD not expect the management to have any remorse whatsoever I had someone steal something out my personal locker which understandably wasn’t locked so was my fault but no investigation was taken place.
Pros
Pay was ok
Cons
Long hours, management
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You’re only listened to when you’re the GM and when you battle to become one, you are offered little or no support. My eight years service of hard work and dedication was a total waste of my time and career.
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Management are rude and are happy with bullying and harrassment that goes on in the one I worked at. No support or back up. No policies adhered to, or any codes of conduct are followed. Terrible place to work
Pros
None
Cons
A lot
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Poor management and a very bad lack of encouragement for achieving goals would never work for them again the pay was pretty bad and hours were only offered if it suits them
Cons
Long hours poor management
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All helpful staff and managment .A lot of different varied work never the same every day.Dont know what it's like now.good amount of holidays great pension schemes.
Pros
Discounted hotels and restaurants
Cons
It closed
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They promise you fair and reasonable pay but give you grief practically every day and night not always from the public ,don't support your side, and don't understand why you have an opinion, you work for us attitude ,not a good company to work for ,lots of opportunities to go nowhere in the job unless you really suck up to them and be there friend when it suits them , management blow hot and cold every day and night , don't understand why you exist
Pros
Free breakfast, free uniform (dressed in black)
Cons
Long hours, No Respect for you, No smokers
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I personally had a really good experience working for Whitbread. It was professional, no typical uncomfortable office environment. I worked with a genuinely lovely team and management did not micro manage. Management we’re supportive and definitely looked after me whilst I worked here. I have left whitbread with nothing but god things to say about the company.
Pros
Established company, trustworthy and reliable
Cons
Don’t get paid for overtime unfortunately. For example, If you’re on a call when your shift has ended you only get paid upto your shift time!
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Great for students who wanna do part time. There are some days the restaurant closes early and that’s when they send you home early because obviously there are no guests. They don’t pay you if you leave early.
Pros
Flexible work times
Cons
No fixed hours
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The staff was always friendly and helpful, their wouldn't be much work until the evening where it becomes a lot more fast paced and the management was always understanding.
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The manager I am unfortunate enough to still work for Is a terrible example of a micro manager, she also seems to take enjoyment from public ally degrading staff through aggressive language and swearing regularly, to the point it has even been mentioned on trip advisor reviews Luckily she is supposed to be leaving to go to another site soon
Pros
Decent wage for the work.
Cons
Micromanagement. Poor HR.
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worked back of house which was not just cooking washing all plates and restaurant stuff hard as you would be on your own cooking starters mains and puds for guests. expect too much for rubbish wage
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It`s fast paced, your brain is on all the time so you can almost anticipate what needs doing. Also always make sure the client is sure of what they asked for because, even if they change their mind and want a different coffee, they`ll get it for free...after blaming you for getting it wrong. But it`s great to introduce new products to the clients, help them when they struggle with the kids and toys, and making sure they leave satisfied and in a better mood than when they came in. My managers were kind and approachable, praised my work and encouraged me to achieve more, my colleagues were kind and helpful when I would forget something, like how to make a fancy coffee with syrup, marshmallows, chocolate chips but not forgetting the skinny milk. Or Remember the names of the numerous cakes. Great for a youngster but I haven`t been one for a long time. I do regret not asking to follow a different path at the company, but I was at a very busy coffee branch, I never stopped and got a lovely leaving present at the end of the training, on top of the job offer, but my joints were painful when I finally sat in the car. But loved it. And the people I worked with. And the inicial introduction training was given by a lovely lady that never lost her temper not even when some trainees misbehaved.
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A clear bully culture by management, no ownership and no intent to change! Clearly told to manage team members out if they dont fit with no support or concerns.
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It was really nice working with all the staff really got along with everyone and the customer were really nice good hours always enough notice to be asked to work would phone me and I would go in all the time because I loved the atmosphere with all of them they were little family and my older sister worked there too is was a lovely team to work with
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Management are too stretched, and everything is the most important thing. No structure. Too much admin leaves guests waiting and given poor service. No food on shift either which I know is not a given but it is a good perk to offer. Generally just felt undervalued.
Pros
Work/Life balance.
Cons
Stressful, Lack of leadership, Unorganised
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Great to place to work and learn, loads of opportunities to progress. The culture was like a family very enjoyable to work there. Great bonuses on an annual basis for managers at a certain level
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I worked at brewers fayre for a few months, management was very bad and would only have one manger for weeks at a time, unorganised and threatened too fire staff over mental health and I got fired because of my mental health. Security is terrible, every other week the police would have too be called because of an incident that would get out of hand, half the staff were incredibly rude and just all around not a nice place too work
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