Whitbread PLC
Happiness score is 50 out of 100
3.4 out of 5 stars.
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Whitbread PLC Employee Reviews

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United Kingdom733 reviews

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2.9Work-life balance

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Good company but out dated

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Worked here for 12 years. Company has been very good to me and progression is available to all. The menu is standard pub food bought in it just diesnt excit me anymore
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Non existent management, staff bullying

Not a very nice company to work for I was treated poorly. Management hardly ever on shift just leaving the place to be run by people who wasn't being paid to manage the place and didn't care because it wasn't there responsibility. Completely awful atmosphere very clicky group of staff. Just a dreadful experience all round.




Staff Bullying
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Insights into Whitbread PLC

Based on 256 survey responses
Areas for improvement
  • Sense of belonging
  • Overall satisfaction
  • General feeling of work happiness

Great place to work once you know regulars

It is a good place to work hourly rate is low but once you get to know regulars it makes up for it in tips but the hours are pretty random and always change so if you want set hours you should make sure to request this before getting the job.
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Poor management and working conditions

Expected to work ridiculous hours, no recognition; only negative feedback, no leadership or proper training from higher management. Orders not being done and having to work without adequate equipment. Repairs rejected to save money.
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Don’t do it

Don’t do it.Management will cut hours and expect you to perform miracles and get the work done in the same time with less people. Some of the staff you’ll meet will be lovely and others will make you not want to be there. Management have no idea how to manage and bully you. If you make friends you are split up from them on shift and if you make a complaint it will be ignored. Always expected to stay on because they are always short staffed and it’s not a fun or relaxing environment to be. They expect you to be robots and miserable until you leave. They always cut hours more than the 5% they are allowed to!




Long hours, unfriendly, expect miracles, don’t always get breaks.
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Great place to work

I really loved working for whitbread group. Great manager and very flexible with family life. Great benefits a lovely place to work. Very understanding management and a lovely team to work with.


Money off food and whilst on shift £2 food


Politics in work relationships
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Company has lost its values

Whitbread used to be a great company to work for, but have lost their way over the last few years (long before covid). Poor quality food that they are forced to sell at discounted prices just to keep the lights turned on. Far too much focus on discounting. More than happy to cut hours, but treat you like you’ve just killed their hamster if you refuse to pick up extra on a day off (or a day that’s been cut). Try their best to create headlines by offering higher rates of pay to all team to help with cost of living, and then cut hours a couple of days later. No consideration for mental health. Guests are rude as anything, and often seen in fits of panic if they can’t find a discount code. It’s embarrassing to work for a company that values discounting over actual quality that people actually want to visit. As a step up team Leader, expect to be in the role for every minute of your shift, but only get paid for it when the General Manager, Restaurant Manager or the Full Time Team Leader is not on site. Avoid at all costs.
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Fantastic career stability

Great company to work for with room for extra training and progression plus benefits and discounts.Clocking in cards, online training and a very organised company to work for.
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Fun, welcoming people

Overall I have really enjoyed my time working for this company however have had many difficulties with shortness of staff leading to more stressful and not as easy going shifts. Staff there are lovely everyone instantly gets on.


Friendly staff


Shortness of staff
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Terrible place to work

Everyone there work for them self don’t help others , no team work apart from a few , staff are under-trained due to incorrect training.ran terribly wrong


Few good team members


A 16 year old is payed more than me
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Head Office employee - Overall satisfied with the company

My line manager is great and supportive, but the opportunities are limited, with a fair bit of change in the time I have worked here. Plenty of opportunity to Collaborate with other functions within this role.The hardest part of the role is sometimes feeling like the outsiders of the department and our role is undervalued by the wider team.


10% Bonus


Unsure of progression routes
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This is Hospitality

Can't really compare with any other hospitality related workplaces but everyone knows that there is not much of work life balance in the industry. The company evolves and makes changes fast and you will need to adjust quick or be left behind. The expectations of you are high and sometimes it may feel like you are not getting the pay back for your hard work. It is tough, it is hospitality is what it is. The company does support you and give the training & opportunities but only if you're willing and put the graft in.


training, progression, networking


work life balance, low paid job
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Not good

Not flexible when it comes to people with kids needing set shifts/days hence why they struggle to recruit and keep staff as people end up working every weekend when management work mon-fri, poor management and treated unfairly and very low wage for the work your expected to carry out


Keeps you fit


Poor wage, poor management
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No work life balance.

Must devote your life to the business to be able to have any success. No work life balance. Company claim they care but you’re just a number. Have no decency and never back their managers. Pay is the only plus if you fight hard for it and even then it’s not worth the devotion required.
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Zero work life balance with zero support

If you want to work 14+ days straight with no day off, always on call, being micro managed, lack of support from upper management team, no work life balance, no tools to do the job, difficult to recruit then this is the ideal job for you.


£2 lunches


Long and exhausting hours
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Horrible management, horrible environment.

Horrible work environment. Selfish management who only care for themselves. Couldn’t care less about the staff. If you have any thoughts of leaving you’re met with “you know where the door is.” Make you feel completely worthless.
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Restaurant Manager

Great company to work for, good management teams with friendly environments. Would recommend Whitbread as a great place to build a career in the industry.
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If you want to work in an facepaces environment this is for you will be working every weekend. Waitress get to keep all their tips.
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Great Values

Company have great values around sustainability, diversity & inclusion, charity work, & employee welfare.Supported employees through lockdown with 100% pay, and now giving a £300 bonus to every team member to support with cost of living.
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Decent job

Decent starting point if you want to work in a kitchen. Good rate of pay. Little to no appreciation for the effort put in. Zero work/life balance.
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Good place to work

Worked for the company for over 2 years. Did enjoy my time working with people. We had a very good and hard working team. Love the apprenticenship programes.
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Overall rating

Based on 752 reviews

Ratings by category

2.9 out of 5 stars for Work/Life Balance
3.2 out of 5 stars for Salary/Benefits
3.3 out of 5 stars for Job security/advancement
3.0 out of 5 stars for Management
3.2 out of 5 stars for Culture

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