Whitbread PLC Employee Reviews
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Great, achieve , progressions
Housekeeper (Current Employee) - Bridgwater - 19 April 2021
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The most useful review selected by IndeedHi, worked for premier in aince may 2019 started i new hotel whole new team i have progressed from housekeeping to nights management are supportive and want you to achieve and progress i have learned more than i expected and cant wait to further my career with them i would love to go fulltime but mostly partime positionsPros wages ok, staff are a team, progression , Cons dont employ much fulltime , pressure, competative
Pros
wages ok, staff are a team, progression, management supportive
Cons
dont employ much fulltime, pressure, competative
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Fairly good place to work
Chef (Former Employee) - Yeadon - 30 May 2021
Overall it was a good place to work friendly staff lots of benefits, very fast paced lots of hard work long hours and 6 day weeks, little breaks if there’s time for that!
Pros
50% off staff lunch on shift, 25% off while off shift, lots of perks discounted premier inn stays, lots of benefits and good pension scheme
Cons
Long hours, 6 days
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poor
maintenance (Former Employee) - Banbury - 13 May 2021
very much a pit stop for those looking to better themselves but need somthing for now, very high turn over of staff, no appreciation of trade background or value you,
Pros
none
Cons
very poor pay.
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I have been waiting to work for all my live in 38 years of service in the Hospitality Industry
Duty Manager, changed to waiter to care for family member (Current Employee) - Belfast, County Antrim - 30 April 2021
Whitbread has, and always will be the Hospitality Business I have been waiting to work for all my live in 38 years of service in the Hospitality Industry. Their culture of putting the guest and their teams at the heart of everything they do is obsessive and passionately carried out. Their training is amazing and in my opinion they are a world class Hospitality organisation. It has been a long time (35 years) since I have ever worked for such a professional, innovate, fair employer. I only have one concern. Even if your have Degrees, Post-Grads, experience and want to progress. Unfortunately the Management structure seem to hire their friends, cronies or family before a hard worker with the relevant experience. However, apart from this HR disaster, they are probably one of the best companies I have ever worked for In 38 years of Hospitality.
Pros
Fairness, kind, paid on time, support staff, good work life balance, nice guests, some lovely big bosses, clean, friendly, my General manager is Lovely.
Cons
Cronyism, no progression.
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Ok place to work/poor wages
Premier inn Housekeeper (Former Employee) - Exeter - 10 April 2021
Worked for this company for nearly 8 years but when I recently left no one cared apart from my actual housekeeping team. The management are the issue!
Pros
Great housekeeping team
Cons
Lazy management/don’t care about their staff
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Easy job
Night Receptionist (Current Employee) - Newquay - 9 April 2021
Work is not demanding, is easy to do.Being a hospitality job, all days are paid equal apart from Christmas and New Years times.You can’t plane your life. Rotas are made just 1 week before.
Pros
Good money for what you do
Cons
Can’t plane your life.
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Good supportive management
Housekeeper (part-time) (Current Employee) - Fareham - 19 March 2021
As a person with Asperger at first it was quite challenging but they eased me into and eventually I found my routine and now I love my job all though it can be stressful during peak season but you can over come it by all of what you learnt and working as a team to get the job done
Pros
Good management and progressing opportunities
Cons
Lots of rooms what come with a set time to do them in
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Good atmosphere
Head housekeeper (Former Employee) - Warrington, Cheshire - 11 February 2021
I worked for premier Inn for 12 years and in the restaurant too I loved my job and the management were fab I only left because I needed more pay I was head housekeeper and supervisor in the restaurant I did payroll for my team ordered laundry and took orders and payments for meals etc. I also dealt with customer complaints
Pros
Flexiblility with jours
Cons
Pay not great
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Great company to work for
kitchen manager (Current Employee) - UK - 25 January 2021
For a great work environment and a great company to work for they are se one to noneGreat training and a really good company for advancement with good salary and benifits
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Great company .
Waitress/Bar Staff (Former Employee) - Countess Wear, Devon - 19 January 2021
I really enjoyed my time working for beefeater in Exeter. Amazing team full of team work, friendly. I did waitressing and bar work which I settled in to perfectly and the team were always there if I needed help. Definitely recommend
Pros
Team work
Cons
Minimum wage
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Jobs at Whitbread PLC
Ok salary
Guest Relations Advisor (Former Employee) - Luton - 19 January 2021
When applying for the role it didn’t state whether it was permanent or temporary. It wasn’t until the training we were advised who was going to be permanent or temporary. Only two of us were temporary and my god there is no leeway.Straight after training you were given a grace period of about 1 week, after that you’re expected to respond to 30 complaints minimum in your shift. You also had to have a high accuracy score. Although my accuracy was consistently perfect I was constantly pushed to complete more complaints.I was dismissed due to taking took in time off whilst experiencing a family loss and was advised by my manager I need to decide if I wanted to leave for the day or risk being in trouble. There was no mental support at all. So if you’re ever going through a hard time I WOULD not expect the management to have any remorse whatsoever I had someone steal something out my personal locker which understandably wasn’t locked so was my fault but no investigation was taken place.
Pros
Pay was ok
Cons
Long hours, management
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Everyone is a number
General Restaurant & Hotel Manager (Former Employee) - Andover - 6 December 2020
You’re only listened to when you’re the GM and when you battle to become one, you are offered little or no support. My eight years service of hard work and dedication was a total waste of my time and career.
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Bad overall
Night receptionist (Former Employee) - Horsham - 22 November 2020
Management are rude and are happy with bullying and harrassment that goes on in the one I worked at. No support or back up. No policies adhered to, or any codes of conduct are followed. Terrible place to work
Pros
None
Cons
A lot
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Bad management
Poor management and a very bad lack of encouragement for achieving goals would never work for them again the pay was pretty bad and hours were only offered if it suits them
Cons
Long hours poor management
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What can i say?
Waitress/Bar Staff (Current Employee) - Gillingham, Kent - 15 October 2020
I mean, working here you can tell instantly that there is a favouritism system, the more liked you are, the more hours you get. Depending on the day you could have happy customers, but at soon as one dish is out late its nasty to work there and suddenly everything is your fault. Maybe this is just my resturant but after this i dont wanna work in hospitality again. At least you get to keep the tips.
Pros
Sometimes a friendly environment, good tips.. you dont have to share tips.
Cons
Sparatic shifts
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Great place to work
Maintenance Engineer (Former Employee) - Manchester - 15 October 2020
All helpful staff and managment .A lot of different varied work never the same every day.Dont know what it's like now.good amount of holidays great pension schemes.
Pros
Discounted hotels and restaurants
Cons
It closed
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Mind boggling stupidity
Bar employee (Former Employee) - Manchester, Greater Manchester - 5 October 2020
They promise you fair and reasonable pay but give you grief practically every day and night not always from the public ,don't support your side, and don't understand why you have an opinion, you work for us attitude ,not a good company to work for ,lots of opportunities to go nowhere in the job unless you really suck up to them and be there friend when it suits them , management blow hot and cold every day and night , don't understand why you exist
Pros
Free breakfast, free uniform (dressed in black)
Cons
Long hours, No Respect for you, No smokers
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Trustworthy company to work for
Group reservation agent (Former Employee) - Houghton Regis - 30 September 2020
I personally had a really good experience working for Whitbread. It was professional, no typical uncomfortable office environment. I worked with a genuinely lovely team and management did not micro manage. Management we’re supportive and definitely looked after me whilst I worked here. I have left whitbread with nothing but god things to say about the company.
Pros
Established company, trustworthy and reliable
Cons
Don’t get paid for overtime unfortunately. For example, If you’re on a call when your shift has ended you only get paid upto your shift time!
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Great for part time
Restaurant Hostess (Current Employee) - Hounslow, Greater London - 12 September 2020
Great for students who wanna do part time. There are some days the restaurant closes early and that’s when they send you home early because obviously there are no guests. They don’t pay you if you leave early.
Pros
Flexible work times
Cons
No fixed hours
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great place to work
Kitchen Porter (Former Employee) - Darwen - 22 July 2020
The staff was always friendly and helpful, their wouldn't be much work until the evening where it becomes a lot more fast paced and the management was always understanding.
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Terrible micro management
Chef. (Current Employee) - Dundee, Dundee City - 8 July 2020
The manager I am unfortunate enough to still work for Is a terrible example of a micro manager, she also seems to take enjoyment from public ally degrading staff through aggressive language and swearing regularly, to the point it has even been mentioned on trip advisor reviews
Luckily she is supposed to be leaving to go to another site soon
Pros
Decent wage for the work.
Cons
Micromanagement. Poor HR.
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