Whitbread PLC
Happiness score is 59 out of 100
3.4 out of 5 stars.
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Whitbread PLC Employee Reviews

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United Kingdom678 reviews

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3.0Work-life balance

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Friendly, relaxed environment

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Relaxed environment to work in, hours can be long and unsociable but staff are friendly and helpful. Half price meals are available on shift. Other discounts also available.


Half price meals on shift


Unsociable hours
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Tiring and stressful

Overworked and underpaid from a chef point of view. Tips aren't shared either! If they aren't cutting your hours they're cutting others and leaving you short staffed all the time
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Insights into Whitbread PLC

Based on 107 survey responses
What people like
  • Ability to meet personal goals
Areas for improvement
  • Energising work tasks
  • Ability to learn new things
  • Trust in colleagues

Low wages & over worked

Over worked and well underpaid Sometimes don’t get day off in 17 days or more . Some days we get given 12 or more rooms to clean in little time … the wages are so low compared to other places and for how hard we have to work also
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Busy service and high hygiene standards.

A great company to work for as long as you make sure you lay down your set hours when you first join the company. Expect to be asked to do more. There are never enough staff.


Reasonable pay, flexibility, friendly team.


Long hours without warning, no KPs, no fresh produce etc.
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Every day is different

Great place to work mixing with lots of different people friendly place and team spirit Good pay continuous training good fund raisers for charity ongoing Staff choose the charity from all locations for whitbread who we raise money for which is good currently raising money for Ukraine Friendly staff and good service given staff give 100% to ensure the premises run smoothly for guests


Great and friendly staff, discounted food, overtime if wanted fair shifts rostered


None as of yet
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Enjoyed the whole time

Was great to work with many good people and get much benefits from the company, they invested a loads of hours on the trainings. Hope one day I could go back.
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Good jobs

Worked at a beefeater. Good money, team were great. Long hours but fairly laid back and could have a laugh. Management friendly enough and a good culture there too.




Long hours
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Ok-depending on the site management

Good place for a start -learn a lot in the beginning, fast paced, can be stressful sometimes but that's hospitality! The management depends on each site, good or bad! I was lucky to have very good ones at King Sedgemoor Inn. The pay....honestly, the whole hospitality isn't paid well unless you're management but if opportunity occurs you can advance if you're willing and can work long hours, many times on short notice and split shifts, weekends and bank holidays. Again, that's hospitality - not for everyone! Would I recommend it? - yes if you want a career in hospitality. If you're a part timer only it's good, too. If you need school hours or 9-5 and weekends forget about it!


Good depending on site management


Not for family people
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Great teamwork

Great company to work for and getting better year after year I left in 2016 and I am back there now started last year 2021. I enjoy the work you have to push for progression but you get there in the end.Team work is amazing at whitbread


Team is like a family
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Great company to work for

I have worked for Whitbread for 7 years on reception across many sites and they are a fantastic company to work for. They care so much about their employees.
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Loved all my team member colleagues. But the manager was horrible. No care for his staff and spoke down to them. Never fulfilled contractual obligations.
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Hated it

Glad I left. No work/life balance. Pay is rubbish. Hours are crazy. No time to see family or friends. Impossible to get time off work. Wwoknsanxled cjfdncd
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Amazing lovely plaxe to work I would reccomend it to everyone, took them no time to get back to me about working there so happy about my job omg never gonna leave
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Fun, rewarding work place, fun staff good atmosphere. Hours are fair, everyone covers each other, dealing with nice friendly popper 99% of the time, recommend to a friend
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Loved Whitbread

Love love loved this company only the hours became a bit much working till 8pm was Not idealAround my family and caring for my mum. Benefits were great and colleagues were amazing always a buzz going thenoffice
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Always short staffed and underpaid

I worked as a chef for Beefeater. Progression within the company is limited unless you move to a different region. Pay was mediocre at best and it’d get deducted for breaks I wasn’t able to take. The management bonus scheme is based on them hitting their targets and so we would be told we weren’t allowed to order cleaning supplies and be left short staffed on shift because they’d gone over their predicted budget. 16 hour days 6-7 days a week were common especially when short staffed.


Most of the team were great people and easy to get along with


Long hours, very little training, poor staff retention, overworked for the money
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Great at first

Loved the job when first started, after a year or so in the same place and postion it gets a bit grating. No clear distinction between the dm / team members and you're expected to do everything despite your wage. The people are all friendly and i enjoy the customer service side of things, it's just not worth the wage.


easy to train


no progression, terrible communication, often expected to go from a late shift to an early shift the next day
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Productive and friendly environment work

Working at Whitbread PLC was a great opportunity to learn and practice English language meeting great people who gave me amazing memories. The work environment was nice and made shifts go easy even in very busy moments.
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Great Company???

Worked there for just under 5 years and in that time saw 4 restructured! Each time with more than 500 redundancies, to only re recruit the positions they had made redundant. CEO brilliant, directors below don’t have a clue! Changed from a friendly company to a Tesco, aggressive company that can’t keep its staff as no direction! Great in hotels but head office, keep away from.


Friendly workers


No direction.
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Decent workplace

It is a good place to work. The nights are mostly quiet. You do get some party people from time to time, but as you are always working with a team mate, it's nothing that can not be handled if you are a person that don’t like conflict. No difficult jobs, the system is easy and intuitive to use.


Good work life balance


Nothing to worry about
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No work life balance

Always expected to put the company first, and to be on call in case of sickness. Harassed on days off by line managers who schedule you for the late nights and weekends they refuse to work. Unless you’re friends with your manager outside of work, expect the worst shifts and to cover for their friends when it’s time to drink in the managers on site flat. No paid overtime, and a constant battle to “deliver labour” in line with constant cost cutting from central operations. Severely lost their way as a company over the past decade, a CEO that ruined the banks is now ruining what used to be the pinnacle of restaurant experiences. Avoid
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Overall rating

Based on 697 reviews

Ratings by category

3.0 out of 5 stars for Work/Life Balance
3.2 out of 5 stars for Salary/Benefits
3.3 out of 5 stars for Job security/advancement
3.1 out of 5 stars for Management
3.3 out of 5 stars for Culture

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