Whitbread PLC Employee Reviews

The team is great but the work can be tiring. Sometimes, there are a lot of expectations on you, which in turn, can cause you to be under a lot of pressure, but otherwise, lots of opportunities to progress and learn.

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It’s a tough industry but where is this headed

General Manager (Current Employee) - United Kingdom - 24 September 2023

It’s a tough time to be in hospitality with costs spiralling and I’m sure every company is having challenges around labour and cost of sales. Senior management need to find a direction that doesn’t involve continually expecting sites, managers and teams to deliver more with less, it just isn’t sustainable.

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Insights into Whitbread PLC

Based on 343 survey responses

What people like

Fair pay for job
Ability to meet personal goals

Areas for improvement

Sense of belonging
Trust in colleagues
General feeling of work happiness

Good

Reception Supervisor (Current Employee) - London, Greater London - 22 September 2023

Not bad but depends on management, like in many reviews before housekeeping is the worst.Reception have to clean after them all the time and then getting blame cause you are responsible one on shift.

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Rediculous rota system poor rates of pay

Duty Manager (Former Employee) - Beefeater - 20 September 2023

Expect better reviews without supplying enough staff to do work. The level of training is inadequate. Although route for progression are there for the right people

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Exhausting, over worked, no application

Assistant Manager (Former Employee) - Ipswich - 14 September 2023

What is the best part of working at the company?Worst place I have ever worked! Please don't bother.What is the most stressful part about working at the company?Lack of care,No management Bad serviceWhat is the work environment and culture like at the company?TiredDesperate need of refurbBad culture What is a typical day like for you at the company?No staffBusyStressful Poor quality of food

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Loved working here

Front of House Staff (Former Employee) - Poole - 10 September 2023

Loved it here, a proper team mentality. Everyone works for each other as it should be. Senior management not the best but grass roots the absolute best.

Pros

£2 lunches

Cons

Often ended working through breaks whilst senior management wouldn't even help

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worse company i have ever worked for

Part time Hotel Receptionist (Former Employee) - Newcastle upon Tyne - 6 September 2023

What is the best part of working at the company?nothing. Do not support their employees at all. What is the most stressful part about working at the company?Lack of support. In house bullying. No management supportWhat is the work environment and culture like at the company?bullying culture. Gossiping and no management inputWhat is a typical day like for you at the company?loved the job, but not the organisation.

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Hard but good work

Kitchen Manager (Current Employee) - Weymouth, Dorset - 5 September 2023

A lot of responsibility but enjoyable job , can be long hours but is very rewarding.Good money for the role and a good bonus schemeLike the freedom this role gives me

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Don't do it!

PREMIER INN (Current Employee) - Ingatestone, Essex - 31 August 2023

Don't bother, you can kiss goodbye to your personal life.Your family will become strangers and all for minimum pay.Most enjoyable part of the job is getting to go home.

Pros

None

Cons

Everything

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Worth staying 20 years for!

General Manager (Former Employee) - Home Counties - 29 August 2023

What is the best part of working at the company?Team Ethos. They're trying to keep up with an evolving industry and have done well to stick around for 250 years!What is the most stressful part about working at the company?Poor emphasis on work/life balance at the time (I left 2018)What is the work environment and culture like at the company?Leadership at the top has always been good. It's how it's interpreted and cascaded.What is a typical day like for you at the company?Customer facing roles can be full on with little time to plan.

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Jobs at Whitbread PLC

See more jobs

Infrastructure Engineer (Hotels and Restaurants)

Dunstable

1 hour ago

Hotel Deployment & Format Manager

Dunstable

19 hours ago

Regional Operations Manager

Senior Internal Communications Manager

Dunstable

2 days ago

Better management

Housekeeper (Former Employee) - Milton Keynes - 29 August 2023

I was with the company 8 years and loved every minute of my career made loads off friends had fun at work Then I moved over to another hotel I was happy to start with but the manager moved me gave me false hope and because off that my mental health took a knock and I handed my notice in with immediate effect since leaving I have come to miss my job I have asked for my job back but been refused everytime with out reason I was good at my job

Pros

Good friends

Cons

Loads off rooms

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Whitbreads do not appreciate what they have until its too late management ate no good

Kitchen Manager (Former Employee) - Doncaster - 27 August 2023

No appreciation bullied at work and nothing done about it .I reported what was going on but nothing done about it.you are not appreciated and just get too much done to you

Pros

None

Cons

Managers think they are god

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When you're into the great team you're satisfaction it's great

Housekeeping (Current Employee) - Bridglinton - 27 August 2023

What is the best part of working at the company?Honesty for payment and great team worker's What is the most stressful part about working at the company?Many rooms in few hours in to What is the work environment and culture like at the company?The osptality and communication What is a typical day like for you at the company?Good every day learn something

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Bad company now

Chef (Former Employee) - Glasgow, Glasgow - 27 August 2023

Used to be a great place to work now overworked and undervalued all about the money and not the guests experience shocking how they operate money money

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Good place to work but hard work

General Manager (Former Employee) - All over - 24 August 2023

A good place to work if you have the staff, unfortunately like everywhere big cuts to labour % so becoming harder and harder to staff. Sales targets are not a true reflection to what is happening within the market.

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Great place to work.

Waitress (Former Employee) - Telford, Shropshire - 24 August 2023

Different each day. You get to know the locals. The team are more like family. Can get extremely busy and it can be extremely quiet. Management are easy to talk to if and when issues arise.

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Highly Demanding as Salaried Manager

Restaurant Manager (Current Employee) - North East - 21 August 2023

Lots of room for progression within the company if you are willing to show you want it. The hours can be long and contracts as a salaried manager require a lot of you (minimum 48 hours) which it never ends up being and realistically, you can be committing over 50 hours per week with constant messages on Microsoft Teams/Teams Meeting's outside of your schedule too. It’s not a very good work/life balance. Good levels of training can be provided if you work under the correct person, however there are a lot of managers with ‘landlord’ sort of entitlement where as the Restaurant Manager/Kitchen Manager you should be expected to do their job for them and they overlook your operation for sometimes sickening amounts of higher pay and almost zero support. There’s very much a ‘what are we paying you for?’ Sort of attitude. If you’re not work shy and have mass amounts of time to commit, this job would be great for you and the pay is good. However for work/life balance it’s definitely not.Sickness is extremely frowned upon and in some cases I have seen people be told they must attend work anyway, and also have 1 to 2 weeks worth of shifts removed from their schedules unpaid for attempting to ring in sick. The company has many policies and procedures in place however you might find yourself working for a general manager who thinks they don’t have to follow them.

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Once upon a time, it was good. But not now.

Manager (Former Employee) - Liskeard - 19 August 2023

The company has a saying... "if you aren't struggling, then you are overstaffed"Which is an AWFUL policy to have when it comes to hospitality.This, along with many of their other approaches, especially post 2022, only go to show that the people at the top are solely looking at numbers, and not practical application in a workplace environment. To the point where even the individual management teams at each site are often left to twist in the wind when the upper management decides to cut costs again and again and again.

Pros

Cheap food on shift

Cons

Critically understaffed as a business model

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Unappreciated

Housekeeper (Former Employee) - Kent - 15 August 2023

You can give 100% with this place and it’s never good enough. The area manager is awful. You are literally just a number to them, don’t waste your time like I did it’s really not worth the stress

Pros

Discounted food

Cons

No set finishing time, need a strong stomach for the disgusting rooms, you are unappreciated and it’s hard work

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Good for progression but hard work

Team Leader/Supervisor (Current Employee) - Gloucestershire - 13 August 2023

Very good for being able to progress through your career, although very demanding. Long hours with not many days off. Can be very stressful at times especially during busy periods

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Fast paced but generally good environment to work in

Waitress (Current Employee) - Stirling, Stirlingshire - 3 August 2023

Worked with them for nearly a decade. The pay is okay but the tips are great. Management are approachable and are flexible. You are paired up with a Buddy for the first few weeks and also have online courses to do before you can work but there are allocated hours for this.

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