Whittard of Chelsea
Happiness score is 44 out of 100
3.6 out of 5 stars.
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Whittard of Chelsea Careers and Employment

Work happiness

Scores based on about 15 responses to Indeed's survey on work happiness
Do people feel happy at work most of the time?
Can people generally avoid feeling stressed at work?
Do people feel their work environment is inclusive and respectful of everyone?

About the company

  • CEO
    Nathan Smith
    approve of Nathan Smith's performance
  • Founded
  • Company size
    201 to 500
  • Revenue
    £18m to £73m (GBP)
  • Industry
    Food & Beverage Stores
  • Headquarters
    First Floor West, 25 West...
  • Link
    Whittard of Chelsea website

Our story began in 1886 when Walter Whittard set up his first shop on London's bustling

Fleet Street. Today, we're a global brand, remaining true to our founder's philosophy to

always 'buy the best'.

We believe in taking our customers on a journey of discovery – whether that's finding a

tea that zings up a dull Tuesday, a coffee to blow the cobwebs away, or a warm hug in a

mug of hot chocolate. And if there's one thing that Walter taught us, it's that the best

cuppas are the ones enjoyed together. That's why we're after passionate, generous and

adventurous people to join the Whittard family and make magic moments happen.

Learn more


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5 jobs


Salary estimated from 185 employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 65 reviews and is evolving.



Sales Assistant in London, Greater London
on 1 November 2022
Nice atmosphere but no progress

The atmosphere in the shop is almost entirely positive, but individual achievement is overlooked and people are rarely promoted. The high turnover in staff means constant need for retraining and more long term staff aren’t given further training or advice. In comparison to what the store takes in the staff aren’t paid enough, with overtime and stressful work not formally appreciated. Barely any staff have worked there for over a year and those who have aren’t promoted, with new hires taking up potential roles. It is understandably frustrating for loyal employees to be spoken down to and subordinate to multiple new employees (many of whom leave within a month or two). The management are friendly and have good relationships with most staff but they are clearly under pressure and it leaks out and affects the rest of the team, with some being passive aggressive and rude to staff. Relatively serious actions of certain individuals have been ignored until it escalated, forcing others to put up with intolerable colleagues and discrimination. Meanwhile there are high expectations for experienced staff but without matching promotions or training that would make them respected by colleagues and give them the authority to achieve those expectations.

Sales Advisor in Various
on 19 September 2022
Not a very good company to work for

Poor pay, poor job prospects, no career progression and staff used , not thought about by the company and managers at all . All in all not a good company to work for

Sales Assistant in London
on 10 September 2022
Sales assistant

Great work-environment. London is the perfect spot to work. You can learn everything if you are willing to. A lot of different tasks to do and to learn.

Supervisor in Covent Garden, Greater London
on 7 June 2022
Needs improvement

Initially it seemed to be a great work environment, diverse staff, all interested in knowing and sharing knowledge of the teas. However due to staff shortages, and toxic management styles, there is a lot of stress and an expectancy that you should do more work than what is possible at a healthy standard, leading to burn out. When you air your concerns, it may be listened to on a ground level, but rarely goes past that, or things don't change. The vibe that's given is that the company would rather have staff burn out, and risk leaving to be offered something, than actually pay staff a suitable wage for Central London and actually hire more people to help with the incredible work load. Progression in the company seems relatively easy if you're a hard worker, however training is extremely poor or misguided, they expect you to ask questions of that you don't know, but with small teams, you may not be able to contact someone that easily. As a new starter, there is a lot of information to learn, it will take time and customers are usually patient if you're honest, but it can be intimidating.

Office based in Witney
on 25 March 2022
Great place to work originally

Great place to work, they really tried hard to look after employees but changes of recent seem to have had a negative impact on morale. Recent company decisions are based strictly on business improvement and not the well being or interest of employees.

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Questions and answers

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Interview insights

Insights from 78 Indeed users who have interviewed with Whittard of Chelsea within the last 5 years.

Favourable experience
Interview is average
Process takes about a day or two

Common questions about Whittard of Chelsea

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