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Whittard of Chelsea
3.7 out of 5 stars.
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Whittard of Chelsea Job security & advancement reviews

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Found 12 reviews matching the searchSee all 56 reviews
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Good company to work for

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I worked in the head office and i enjoyed my time there. The office was very friendly and there was always people around to offer support and assistance.
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Amazing company

I have loved every moment of my path at Whittard. The knowledge you get to absorb is amazing, and upper management show you they care on a regular basis. If not for store closure I would remain with them indefinitely. Progression has been fast and the training is exemplary. I would recommend to any and all that if you have the opportunity then build your career with Whittard!!
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great role for someone starting out in retail

This is a great position for someone who was just starting out in retail. Very friendly atmosphere where you're given the opportunity to thrive and gain confidence within the role.

Pros

friendly atmosphere

Cons

no clear sturcture of role
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Excelente ambiente y gran calidad

Empresa con s贸lida reputaci贸n el el sector a trav茅s de una larga trayectoria y con gran calidad de producto Ofrece formaci贸n y crecimiento a nivel laboral Excelentes niveles de calidad y atenci贸n al cliente Exigente a la par que satisfactoria ,

Pros

Excelente formacion

Cons

poca posibilidad de ascenso
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Very poorly organised

My boss hired too many part time staff at the same time and then couldn't afford to keep all of us so made people redundant despite them working well. The general company and culture, I really liked but the management was awful in the branch I was at. Interacting with customers was good though the shop would experience a real variation in the amount of customers between one hour and the next. There was a lot of emphasis on training and, I found, unlike other shops, you were expected to be able to really know the stock and be able to talk about it.
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Your fault if sales are not there

No marketing within company extreme focus on online sales promotions but not enough in store so if sales are poor it is staff fault. Individual targets set every day for sales and if not met could be dubbed as poor performance on your behalf

Pros

Free tea samples every week

Cons

Relentless training on sales
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Nearly killed me

Long working hours, with no support from the company. No job security and minimal benefits. Training is unbalanced and inconsistent. Fun team to work with, dissapointing communication from area managers and upper management.

Pros

Free Tea

Cons

Highly Stressful with unrealistic targets
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Interesting learning space, not a fun job

Work was often quiet due to the shop being small, this also meant that you were only ever working with one other person at a time meaning you could get bored very quickly due to the low variety
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Meh

They never train their staff and are VERY RUDE and also VERY IMPATIENT! They need to SERIOUSLY get a grip and learn that not everyone can pick up the pace.
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Enjoyable, Fun and a Great Developer of Skills

I have learnt so much during my time at Whittard of Chelsea; every day I continue to learn more. Through the training the company provides, one can learn about the many different types and origins of the specialist teas, coffees and hot chocolates they sell to their customers. To be one of those who passes on that valuable information to the patrons is a wonderful and exciting experience. A typical day at work involves the creation of the samples the customers have the opportunity to taste; this can be particularly tricky if one does not know the correct way to brew the various teas and coffees. Thankfully, this is no problem for one with experience, providing an accurate example to the customer of what the tea or coffee will taste like if they were to brew it at home. Another more obvious aspect of working at Whittard is the selling of the products. Knowledge and experience of the products is essential in helping the customer to decide on their preferred product, especially when they are trying a Whittard product for the first time. This was (and still is) an aspect that I enjoy very much, as experiencing the products for myself is something I love to share with the customers. The management of the store I have worked at previously and the one I am about to begin (part-time), as well as my co-workers, are those who I cannot speak highly enough of. They are so professional and knowledgeable, and are willing to help with any problem. They are fun, friendly and always greet the customers with a warm smile and a bright hello, no matter how busy they are. There were,聽-聽

Pros

Consumable perk up to value of 拢7 every two weeks, 50% discount on drinkables and 30% on equipment
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Great place to work in. Peeple passioneted about the product they sell

Lovely place to work in. Great possibilty of advancement. Lots of fun with co-workers. real friendly atmosphere. Salary being very low compared to other companies.

Pros

Products.

Cons

Saalry
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Fun workplace, lovely colleagues

Handling deliveriesCustomer serviceSo much to learn about tea and different coffeeLovely work colleaguesHardest part of job is when we have a big changeover of a new promotionCustomer satisfaction 100% always happy when a customer is pleased with the customer service you give to them

Pros

30% and 50% off of products

Cons

low wages and not enough hours
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Overall rating

3.7

Based on 56 reviews
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Ratings by category

3.8Work/Life Balance
3.2Salary/Benefits
3.2Job security/advancement
3.4Management
3.6Culture

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