WHSmith Careers and Employment

I gained so much valuable retail experience working here and my confidence has improved so much. The team is definitely the best part about working here, not so much the higher up management.

Store Manager in Nantwich, Cheshire

on 21 May 2022

No work life balance

Constantly expected to be in early/stay late to complete urgent tasks in time. Lone working frequently, which doesn't feel safe. As a new manager, I had no support or training from my line manager. Company takes the staff for granted. Great colleagues, awful company.

Manager in Scotland

on 20 May 2022

Fast paced, task heavy

Started in 2016, company has reshuffled management since losing all managers and having 1 covering multiple stores, means there is a lot more responsibility for staff and took much for 1 manager to be able to keep all the plates spinning,

Sales Assistant in Essex

on 20 May 2022

typical day can depend on who's on shift with you. sometimes lots to do, sometimes not much. Customers are quite friendly most of the time. Decent for a few months or so.

Sales Assistant in Tetbury, Gloucestershire

on 17 May 2022

Management

Management were awful, there is no support the only thing I would say was good were the people I was working with but head office and higher ups were a nightmare.

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Questions and answers

People have asked 106 questions about working at WHSmith. See the answers, explore popular topics and discover unique insights from WHSmith employees.

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Interview insights

Insights from 1.1K Indeed users who have interviewed with WHSmith within the last 5 years.

Average experience

Interview is easy

Process takes about a day or two

Interview questions

I had a 1-1 interview. For a job like this it's more about your personality. Just try to get on well with the interviewer and learn some facts about the company's history.

Shared on 20 October 2020

I did a group interview. First off we had to do an individual maths test, then we were given scenarios and 4 statements and had to order the statements in which we would act. Lastly, I was then asked why I should be hired over everyone else in the room.

Shared on 31 October 2019

- What do you know about WH Smiths? - What do you know about mystery shoppers and how would you serve the ? - What other employment/skills have you done before, that you could bring to the team at the store?

Shared on 6 September 2019

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