Work wellbeing score is 62 out of 100
3.2 out of 5 stars.
Write a review

WHSmith Employee Reviews

Review this company
Job Title
United Kingdom2,159 reviews

Ratings by category

3.2Work-life balance

Sort by

Found 2,159 reviews matching the searchSee all 2,356 reviews

Good workplace

Indeed featured review

The most useful review selected by Indeed
Coworkers were friendly and kind. Management could be rude at times. Overall a good place to work. Pay is minimum wage but fair as you are not overworked.
Was this review helpful?

Okay for the experience

Left by myself sometimes when I needed help worked once a week so o didn’t know much and customers were sometimes rude. Good for experience and talking to people somewhat
Was this review helpful?

Insights into WHSmith

Based on 596 survey responses
Areas for improvement
  • Sense of belonging
  • Fair pay for job
  • Energising work tasks

good first job

much better than i thought. would recommend to anyone starting as a new job and want to get basic experience into the world of work. friendly colleagues i wish them all the best
Was this review helpful?

Sometimes very stressful , head office dont care

What is the best part of working at the company?The team members and some lovely customersWhat is the most stressful part about working at the company?Working on your own , huge list of jobs to be completed , cluster manager rarely comes in store What is the work environment and culture like at the company?Fast paced , stressful , lovely work colleagues , tired looking store , What is a typical day like for you at the company?Serving customers, puting out news and magazine deliveries , changing displays , puting stock out , getting in deliveries, customer queries , book orders , lottery etc
Was this review helpful?

Normal retail job

Ok to work in, what you'd expect of Retail. Till work, warehouse, organisation, replenishing stock and making new visual displays, helping customers etc.
Was this review helpful?

Rate your recent company

Share your experience to help others

Shocking company

Manager role for store lead pay, forced to work days that you should be spending with family. Don’t bother complaining to higher up as they promote rubbish working days, store team like to whine about everyone including management but are happy to go running to higher up managers if you say or make a mistake. Training is non existent before starting the role, you have to learn as you go. Blamed for everything even if on holiday, somehow it’s still your fault! Some days went fast as you was busy, other days you are walking around making the store look nice. Unable to do any changes to make the store look better as it’s not allowed, made to do unpaid overtime and don’t expect to be paid outside of shift times! Salaried so knew what take home pay was to be which is good but be prepared to do extra for free! If you have to go into work on day off, make sure you take the time back as you’re not paid as promised! Was told by several people, WHSmith “restructured” and forced people to either take roles for less pay




11.23ph for management role
Was this review helpful?

Good place to work

Good place to work and a good team always willing to support and help out A bit old school but easy to work around and support from other store managers was always available if needed
Was this review helpful?

Volatile workplace in current times

I got let go from this company, and I think part of that is the whole store wasnt doing specific things due to poor management and they needed a scapegoat, which as the newest and youngest member happened to fall to me. As a job it's alright, although cost cutting measures meant that what you could do was limited due to lack of anyone on shift with you and needing to keep an eye on anyone possibly stealing. Just when they send a message in saying they've 'overspent' by £1000 despite no one working overtime you probably know whats coming.


Lunch meal deals, shorter shifts (at the store I was at), good coworkers


Lack of full training, lack of updates about your progress, oftentimes a lack of management in sight during shifts
Was this review helpful?


Worst job Iv ever had the management is awfull and the staff treat other staff and customers awfully , they expect so much done in so little time but they don’t want to pay you for it
Was this review helpful?

Productive and fun workplace

Great place to work, managers and colleagues very supportive. Had an enjoyable few years working here. Pay could be better but shop work is always underpaid
Was this review helpful?

Not worth to do very disappointing .

Only do if you need really don't expect promotion and any benifit and goodwords from any . So much politics in small environment no value though you are hardworking .


You will not get bored with different transactions .


Low pay and high expectation from manger.
Was this review helpful?


Great workplace. No bias between management and team members. Everyone feels welcomed. Although shifts can be quite inconvenient. Overall a fun workplace.
Was this review helpful?

Stable and secure

It was a good job working nights, allowed me to do uni during the day. Competent management, stable snd steady work. After few years working nights become very difficult. Friendly staff.
Was this review helpful?

Good working environment

Pleasant colleagues, good working environment, effective management, reasonable approach to the demands of work. The most enjoyable part was working in a positive environment.
Was this review helpful?

Lovely staff, but the pay system was terrible

I enjoyed the staff I worked with but felt I was almost overworked each week, especially during December when I was working a full 7 days with 1 day off then doing 7 to 8 days in a row again (the online ROTA also never showed me what shifts I was working throughout the whole month, just for the week I was in). also, if you worked and managed to gain over £800, the company would cap it at £800 and give the rest of the pay the next month?! I somehow felt that was not legal, which is also a part of why I left.


nice staff


extremely rude customers almost everyday, capped pay
Was this review helpful?

liked meeting customers

good meeting customers and helping on tillsgood shift patternsgood discount on productsheavy if you're bundling up unsold magazines and paperslots of sweets!
Was this review helpful?

Productive and fun, learnt ew skills such as how to attend customer

Amazing colleagues Would go in at my shift time, first will clean shelving, scan and put magazines out then would attend customer ask if they need help then would make a pick list to pick stock then would restock the shelves


Discount on staff meals and other items


Quite shift
Was this review helpful?

Minimum wage pay

They pay you minimum wage. £7.50 for a 20 year old. Ridiculous. I do the same work as everyone else. Can’t imagine being under 18 and working here. £4.55 is ridiculous for difficult work
Was this review helpful?


General retail work easy but boring as almost every day's is the same. Unorganised management and rotas not done in advance. Not much room for progression but expected to do management jobs without being promoted.
Was this review helpful?

Lovely management + friendly staff

WHSmiths Nuneaton is a great place to work, although quiet occasionally, there is always something to do. All the staff are friendly and feels like being part of a team!
Was this review helpful?

Relaxed workplace.

A lot of shoplifters that you need to be aware of, nice manager and co-workers. Pretty old store with no air conditioning, no security either. Due to the area there are a lot of elderly people that may annoy you
Was this review helpful?

Want to know more about working here?

Ask a question about working or interviewing at WHSmith. Our community is ready to answer.Ask a Question

Overall rating

Based on 2,356 reviews

Ratings by category

3.2 out of 5 stars for Work/Life Balance
2.6 out of 5 stars for Salary/Benefits
2.9 out of 5 stars for Job security/advancement
3.0 out of 5 stars for Management
3.0 out of 5 stars for Culture

Compare WHSmith with

Learn about WHSmith in popular locations

  • Companies
  • WHSmith
  • Employee reviews