WHSmith Pay & benefits reviews

Nice paced and loved working here, pay/benefits are good too. Can get a bit boring doing the same thing all day. Especially when on the till you stay there.

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Nice people, bad pay

Customer Assistant (Former Employee) - Bath, Somerset - 12 November 2023

The people who work here are very lovely and great to work with. Unfortunately the pay is minimal which is a downside, however may be a good job for someone in their teens/wanting a first job.

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Insights into WHSmith

Based on 633 survey responses

Areas for improvement

Sense of belonging
Fair pay for job
Energising work tasks

Poor

Store Leader (Former Employee) - Kent - 8 November 2023

Over worked, underpaid, no real reward (a free red bull does not count as a Xmas bonus as a thank you for hard work). Very low staff morale although colleagues were all lovely

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Ok

Team Leader (Former Employee) - Northampton, Northamptonshire - 6 November 2023

Lone working, not good pay. Management don't look after staff to well. Good thing is staff members mainly all get along which is good and relaxed. Friendly customers most of the time in the morning.

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An okay company.

Sales Assistant (Former Employee) - Hampshire - 30 October 2023

WHSmith is a decent company. In my short time with the company I didn’t experience anything negative. The employees are given plenty of discounts and a decent amount of holiday.

Pros

Employee discount

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Store Manager (Current Employee) - United Kingdom - 27 October 2023

Average wage, high expectation of workload. Continually short staffed, whilst the company continue to reap profits, pay bonuses to the board, continually employing extra staff, the stores have the wage budgets cut year after year.

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Workplace and pay

Customer Service Assistant (Former Employee) - Birmingham / Airport - 23 October 2023

Great place to work at, team leaders and and staff are very helpful. Colleagues are very kind and try there best to help each other. Pay is great and holiday benefits are great.

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Easy job but low pay

Sales Assistant (Former Employee) - London, Greater London - 17 October 2023

The job is very easy and the pay reflects that. The staff is friendly but the management expects too much stuff from us. There is no yearly bonus or incentives.

Pros

Flexible hours

Cons

pay

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Driver

Delivery Driver (Former Employee) - Bodmin, Cornwall - 13 October 2023

Long hours , hard work , repetive, good people supervisors are okay , money is okay for the job nothing overly bad to say nothing good to say , a job is a job .

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Okay

Sales Advisor (Former Employee) - East London, Greater London - 28 September 2023

Friendly staff but manager was disorganised with the schedule. Expected to learn way too much in such a short period and often new staff are given undesirable jobs.

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Jobs at WHSmith

Nights Sales Assistant

Good workplace

Retail Assistant (Former Employee) - Chelmsford, Essex - 22 September 2023

Coworkers were friendly and kind. Management could be rude at times. Overall a good place to work. Pay is minimum wage but fair as you are not overworked.

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Good place to work

Post office operations manger (Former Employee) - Wigan - 16 September 2023

Good place to work and a good team always willing to support and help out A bit old school but easy to work around and support from other store managers was always available if needed

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Not worth to do very disappointing .

Post Office Clerk (Former Employee) - Wokingham, Berkshire - 8 September 2023

Only do if you need really don't expect promotion and any benifit and goodwords from any . So much politics in small environment no value though you are hardworking .

Pros

You will not get bored with different transactions .

Cons

Low pay and high expectation from manger.

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Minimum wage pay

Sales Assistant (Former Employee) - Brighton - 22 August 2023

They pay you minimum wage. £7.50 for a 20 year old. Ridiculous. I do the same work as everyone else. Can’t imagine being under 18 and working here. £4.55 is ridiculous for difficult work

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super busy but decent workplace

Sales Assistant (Current Employee) - Glasgow, Glasgow - 20 August 2023

super busy, high footfall and lot of work but decent workplace, great colleagues, good discount, can sometimes be stressful and have to be vigilant all the time

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Productive and fun work place with great staff

Warehouse Assistant (Current Employee) - Swindon, Wiltshire - 15 August 2023

Good company with amazing staff. Quite a few benefits including employe discount and overtime during busy periods. Retention bonus around end of each year. Few issues with management or rather lack of it, nothing that can't be dealt with if you're dedicated to the job and have the right attitude. Hours and working patterns are fairly flexible. Overall not a bad place compare to other similar distribution centres.

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short staffed

Sales Assistant (Current Employee) - Glasgow - 11 August 2023

expected to do too much to make up for the lack of staffat least the breaks are good and the pay is decent for what you doa lot of hours you can take on too

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It's Okay

Sales Assistant (Former Employee) - Orpington, Greater London - 6 August 2023

The pay was okay & the staff are nice. The area mangers and above expect way too much of the staff who worked in the stores, especially in peak seasons, leaving the stores short staffed and the customers getting understandably annoyed by this. Also, you get what seems very false praise, if any, from said people who don't seem to care. Don't go into this expecting to only to do your contracted hours every week as you'd most likely get called in when someone doesn't come into work because of "illness".

Pros

Staff Discount comes in useful

Cons

Staff shortages, Underpayed when having to take on more responsabilities, Managment, Customers

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Basic workplace

Cashier/Sales Assistant (Former Employee) - Suffolk - 2 August 2023

Very boring job, was freezing in the winter because they didn't have money for the heating. Uniforms were supplied in the wrong sizes. Hours were regular but pay was awful. Jobs were mundane and confusing

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Nice busy place to work

Sales Assistant (Former Employee) - Edinburgh, City of Edinburgh - 21 July 2023

I worked in a travel branch of WHSmith and I enjoyed my time there. Given it’s a travel branch it can be pretty busy which means there is always something to do. Managers and team leaders were nice and I don’t really have a bad word to say about working there.

Pros

Staff meal deal, Good with breaks

Cons

On your feet for long hours

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Good

Sales Associate (Current Employee) - Braintree - 13 July 2023

Slightly above minimum wage, job not too complicated, management is alright. No room for progression if starting as a sales associate, unless you get close to management and push for it

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