Work wellbeing score is 62 out of 100
3.2 out of 5 stars.
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WHSmith Pay & benefits reviews

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United Kingdom2,197 reviews

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3.2Work-life balance
2.6Pay & benefits

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Found 455 reviews matching the searchSee all 2,399 reviews

Productive and easy environment

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The most useful review selected by Indeed
Nice paced and loved working here, pay/benefits are good too. Can get a bit boring doing the same thing all day. Especially when on the till you stay there.
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Nice people, bad pay

The people who work here are very lovely and great to work with. Unfortunately the pay is minimal which is a downside, however may be a good job for someone in their teens/wanting a first job.
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Insights into WHSmith

Based on 633 survey responses
Areas for improvement
  • Sense of belonging
  • Fair pay for job
  • Energising work tasks


Over worked, underpaid, no real reward (a free red bull does not count as a Xmas bonus as a thank you for hard work). Very low staff morale although colleagues were all lovely
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Lone working, not good pay. Management don't look after staff to well. Good thing is staff members mainly all get along which is good and relaxed. Friendly customers most of the time in the morning.
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An okay company.

WHSmith is a decent company. In my short time with the company I didn’t experience anything negative. The employees are given plenty of discounts and a decent amount of holiday.


Employee discount
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Push push push

Average wage, high expectation of workload. Continually short staffed, whilst the company continue to reap profits, pay bonuses to the board, continually employing extra staff, the stores have the wage budgets cut year after year.
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Workplace and pay

Great place to work at, team leaders and and staff are very helpful. Colleagues are very kind and try there best to help each other. Pay is great and holiday benefits are great.
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Easy job but low pay

The job is very easy and the pay reflects that. The staff is friendly but the management expects too much stuff from us. There is no yearly bonus or incentives.


Flexible hours


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Long hours , hard work , repetive, good people supervisors are okay , money is okay for the job nothing overly bad to say nothing good to say , a job is a job .
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Friendly staff but manager was disorganised with the schedule. Expected to learn way too much in such a short period and often new staff are given undesirable jobs.
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Good workplace

Coworkers were friendly and kind. Management could be rude at times. Overall a good place to work. Pay is minimum wage but fair as you are not overworked.
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Good place to work

Good place to work and a good team always willing to support and help out A bit old school but easy to work around and support from other store managers was always available if needed
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Not worth to do very disappointing .

Only do if you need really don't expect promotion and any benifit and goodwords from any . So much politics in small environment no value though you are hardworking .


You will not get bored with different transactions .


Low pay and high expectation from manger.
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Minimum wage pay

They pay you minimum wage. £7.50 for a 20 year old. Ridiculous. I do the same work as everyone else. Can’t imagine being under 18 and working here. £4.55 is ridiculous for difficult work
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super busy but decent workplace

super busy, high footfall and lot of work but decent workplace, great colleagues, good discount, can sometimes be stressful and have to be vigilant all the time
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Productive and fun work place with great staff

Good company with amazing staff. Quite a few benefits including employe discount and overtime during busy periods. Retention bonus around end of each year. Few issues with management or rather lack of it, nothing that can't be dealt with if you're dedicated to the job and have the right attitude. Hours and working patterns are fairly flexible. Overall not a bad place compare to other similar distribution centres.
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short staffed

expected to do too much to make up for the lack of staffat least the breaks are good and the pay is decent for what you doa lot of hours you can take on too
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It's Okay

The pay was okay & the staff are nice. The area mangers and above expect way too much of the staff who worked in the stores, especially in peak seasons, leaving the stores short staffed and the customers getting understandably annoyed by this. Also, you get what seems very false praise, if any, from said people who don't seem to care. Don't go into this expecting to only to do your contracted hours every week as you'd most likely get called in when someone doesn't come into work because of "illness".


Staff Discount comes in useful


Staff shortages, Underpayed when having to take on more responsabilities, Managment, Customers
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Basic workplace

Very boring job, was freezing in the winter because they didn't have money for the heating. Uniforms were supplied in the wrong sizes. Hours were regular but pay was awful. Jobs were mundane and confusing
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Nice busy place to work

I worked in a travel branch of WHSmith and I enjoyed my time there. Given it’s a travel branch it can be pretty busy which means there is always something to do. Managers and team leaders were nice and I don’t really have a bad word to say about working there.


Staff meal deal, Good with breaks


On your feet for long hours
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Slightly above minimum wage, job not too complicated, management is alright. No room for progression if starting as a sales associate, unless you get close to management and push for it
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Overall rating

Based on 2,399 reviews

Ratings by category

3.2 out of 5 stars for Work/Life Balance
2.6 out of 5 stars for Salary/Benefits
2.9 out of 5 stars for Job security/advancement
3.0 out of 5 stars for Management
3.0 out of 5 stars for Culture

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