Wickes
3.4 out of 5 stars.
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Wickes Careers and Employment

About the company

  • Company size
    5,001 to 10,000
  • Revenue
    £5m to £25m
  • Industry
    Retail & Wholesale
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Jobs

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Part-time
Customer Service Assistant

Redditch

13 hours ago

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Part-time
Customer Service Assistant

Halesowen

13 hours ago

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Part-time
Customer Service Assistant

Manchester

13 hours ago

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Part-time
Customer Service Assistant

Ipswich

13 hours ago

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Part-time
Customer Service Assistant

Corby

13 hours ago

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Part-time
Customer Service Assistant

Banbury

13 hours ago

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Part-time
Customer Service Assistant

Sutton-In-Ashfield

13 hours ago

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Full-time
Operational Administration Supervisor

Northampton

13 hours ago

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Full-time
Assistant Manager / Operations Manager

Peterborough

13 hours ago

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Full-time
Kitchen & Bathroom Design/Sales Consultant

Chester

13 hours ago

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Part-time
Customer Service Assistant

Sheffield

1 day ago

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Part-time
Customer Service Assistant

Darlington

1 day ago

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Part-time
Customer Service Assistant

Glasgow

£8.21 an hour

1 day ago

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Part-time
Kitchen and Bathroom Advisor

Inverness

1 day ago

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Part-time
Kitchen and Bathroom Advisor

Gloucester

1 day ago

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Full-time
Kitchen and Bathroom Advisor

Macclesfield

1 day ago

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Full-time
Junior Digital Designer

Watford

1 day ago

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Part-time
Customer Service Assistant

London

2 days ago

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Part-time
Customer Service Assistant

Sittingbourne

2 days ago

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Part-time
Customer Service Assistant

Worcester

2 days ago

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There are 113 jobs at Wickes
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Customer Service

68 jobs

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Salaries

Salary estimated from 171 employees, users, and past and present job advertisements on Indeed.

Popular Roles

Customer Service Representative
£8.82 per hour
Kitchen Team Member
£14,590 per year
Apprentice
£10,000 per year

Sales

Kitchen Designer
£37,525 per year
Design Consultant
£39,957 per year

Loading and Stocking

Warehouse Worker
£17,000 per year
Forklift Operator
£16,214 per year

Retail

Retail Sales Associate
£8.32 per hour
Retail Assistant Manager
£19,236 per year
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Rating overview

Rating is calculated based on 596 reviews and is evolving.

3.4120173.2120183.0220193.0520203.502021

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Work-life balance

Reviews

Cashier/Sales Assistant in London East, Greater London
on 23 February 2021
Fast paced environment, but very stressful
I first joined Wickes in 2020 in the middle of the pandemic, and have had pretty steady shifts since then which is great because it provides some sort of job stability. The shifts are usually quite short(4-6 hours) which is nice however breaks are unpaid but you are not paid if you stay an extra 15 minutes. My main issue has been with management. At my store, they had clear favourites which meant that they were given more leniency in regards to work load, breaks(being allowed out ever 5 minutes for a cigarette break and taking longer then their 30 minute breaks). Managers tend to be rude and unhelpful, which overall creates an uncomfortable working environment as you feel as though you cannot go to them for help. Customers are allowed in without masks, and are allowed to abuse staff as they do not want to loose business which further creates stress and anxiety in the current time. Further more, if you have to take a day off due to sickness then you are penalised and looked down upon for this, despite being unwell. Another issue is that although there are plenty of shifts available if you’d like them, managers often change rotas last minute with one or two days notice which affects your social life greatly.
Customer Service in Kent
on 25 February 2021
Avoid
Wickes is fine, as long as you enjoy being a drone. In the time I was there I had two managers (out of six - yes, the turnover is that bad) who I actually thought gave a fig about the place and staff. One pitched in whenever and worked his behind off with the team (impressive) and the other took note of colleague ideas and issues and actually listened. A few of the supervisors merit a mention too, as they seemed to be the only other part of the management team that seemed to give a darn about the staff. Overall however I wouldn't recommend the place as a good employer. Most of the management I experienced gave little regard for their staff, except for their favourites. Contrary to their ads they don't value input and ideas, don't regard staff as anything apart from drones to be ordered about, and value you as long as you keep your opinions to yourself. As for development and advancement they are virtually non existent. Training and product knowledge sessions, while reasonable when I joined, soon evaporated and after that it was left down to the individual to find out about stuff. Teamwork suffered from the aforementioned favouritism, and the cliquey nature of the team. And jockeying for promotion is virtually pointless. After years being there I was finally offered a spot miles away, the travel to which would have meant a pay CUT and left me on less than minimum wage for the hours put in, after travel expenses. If you're looking for a job to keep your head down and be a mindless little drone, by all means apply; If you want a job where you're actually valued and encouraged to excel look elsewhere.
Customer Assistant in Sheffield
on 16 February 2021
Luck of the draw
If your face fits you're laughing. You'll get free reign to do what you want. If your face doesn't you're made to feel like you're useless, constantly blamed for things that aren't your fault, criticised and made to feel you're rubbish at your job, isolated, not rewarded for hard work, and left to do the work of two or more people. You don't receive proper training and support to gain confidence when you start. Management slag you off to everybody and don't support you when you need it. They're incapable of paying you properly, refuse to give you a bigger contact even though you've always done full time hours, but will give bigger contracts to their favourites.
Forklift Driver in Bradford
on 14 February 2021
Fun place to work and good mangement
Great place to work it’s fun and enjoy the job 2 days are never the same and most of the lads are great ppl and the lasses are a good laugh also mangers are great it’s a good place to work with a great sense of team. Only thing wrong is the hours cleave u contracted so a certain amount and can do as much as u want for months on end so used to a full time wage however out of blue that all stop and just get ya contracted hours so some ppl have 2 jobs to get by. U can progress pretty quickly at wickes if u put the time and effort in and the mangers acknowledged your hard work by saying thank you at the end of every shift like I said great place funny characters staff and customers just the hours if they get this sorted is the perfect job for a person just wanting a min wage job to start u will get somewhere in the company if your willing to weight your turn
Warehouse Operative HDC in Northampton, Northamptonshire
on 27 January 2021
Very poor management
Freezing cold warehouse in the winter, all loading bay doors are fully open 24/7, pretty sure it’s colder inside than it is outside, absolutely no need for them all to be open all the time.Heavy lifting majority of the time, poor pay, you don’t get bank holidays off unless you try to book them, working between Xmas & new year.Management set up is dreadful, really haven’t got a clue to be honest, they just start flapping when a senior manager appears, which is quite funny to watch.Your told to use mobile phones in designated areas only, but this clearly doesn’t apply to management, just sit in the office on them all day.Always going on about pick figures and targets.Canteen is good although very expensive.Leaving during the covid pandemic is ridiculous though.You start to que up at 1:50pm, and because there is only 1 clocking out machine, it can be 2:10 by the time you get to it, which to me is a joke, as you’ve stopped being paid, if you 10 minutes late you’d be docked money, just don’t get it.Management always tell you to social distance but they don’t during the shift, crazy !Some ok people there, but it can be clicky & you certainly don’t feel like it’s a team etc.They love the word hygiene, basically if work is quite go tidy up.
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Questions and answers

People have asked 51 questions about working at Wickes. See the answers, explore popular topics and discover unique insights from Wickes employees.

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Interview insights

Insights from 237 Indeed users who have interviewed with Wickes within the last 5 years.

Average experience
Interview is easy
Process takes about a day or two

Interview questions

Are you good talking to customers? Is main question that they ask you . Need to be confident even if a customer ask you something your not sure about be honest ask more questions and take them to the computer .

Shared on 27 December 2019

What hours can you work? Are you Flexible to do weekends and late nights?

Shared on 2 January 2018

What other jobs you have had, what qualifications you have

Shared on 27 November 2017
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