Wiley Employee Reviews
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A real lack of respect for their staff and sometimes a real toxic environment. Poor management who were often incompetent, very clicky and Managers had their favourites. A real lack of progression internally. Staff were always undervalued and often their skills or experience were never utilised. Turned out to be a sales job in the end which was all about numbers, being ruthless and putting pressure on the customers (students). Would have expected more from such a big corporate company.
Early finish of a Friday!
lack of respect from Managers
The company has exceedingly generous benefits although a bit of mix around fair pay. It does try to promote a good culture of support and inclusiveness. Expectations are very high in a company that seems to change it's mind daily. The systems used are old and clunky and senior management tend to talk in a very corporate way, making understanding the company direction and goals challenging. That being said the people are amazing which makes the difficult days manageable.
Enjoyed working at Wiley but found issue with occasional personnel more than anything. Constant comparisons to predecessors from one manager and general lack of faith from another. Aside from that, friendly group and enjoyed my time there.
At this job I was a temporary work experience placement. This means that I didn't get paid. The culture that was there on the other hand was very friendly and productive which were very welcoming to me when I worked there. I learned what a real office workplace environment was like.
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Restructuring and redundancies cause major job dissatisfaction among most staff that work there, I hear "this job is making me ill" on a weekly basis. Terrible systems that are becoming unworkable. Pros are free tea and coffee, nice location and offices in Chichester. If you like a challenge, this is the place for you, it is very challenging. Ok if you are short term temping I guess.
Free tea and coffee
Unworkable systems, unhappy staff, no job stability
Wiley is a family company and still has some of that feel in its culture and ethos. The company has good benefits, including pension, and a number of perks, such as an annual recreation day and a Christmas party. There are a lot of talented and creative people at Wiley, which is really what makes the culture. The industry as a whole is undergoing a lot of uncertainty at the moment and Wiley, like all companies, is adjusting to changes in its market. This can make a challenging environment for colleagues, particularly for those that are motivated by improving research literature (rather than finding commercial opportunities).
The people are great, but senior management has made the culture and working environment much worse than it used to be.
In general, the people working in the editorial teams are fantastic and are (in my opinion) the best part of working for the company. However, the senior management team seem to have no idea how to implement their long-term strategy and there doesn't seem to be much logic behind some of the decision making. At a time when other employers are becoming more flexible to ensure that staff are able to work at their full potential, Wiley has taken a step backwards on this front.
To become a part of the organization where I can apply my Knowledge enhances my skill and be able to contribute growth and success of the organization. One years of experience in the field of Accounts. Now looking for a suitable position with a company which offers genuine room for progression and where I can make a significant contribution.
Working at Wiley's has given me the confidence with working with customers and in an office environment. The people there are some of the nicest people I have ever met , everybody gels well together. Nobody minds if you need to ask them a question and they all get stuck in with outside of work events!
Plan and deliver training to internal and external customer service departments in English and German CRM systems. Audit customer service teams work. Create training user guides and agree processes.
Lunch time running club, discounted books
Too quiet, lack of communication
Working for Wiley was an absolute blast. I learned so much. The way they made me feel was fantastic. I was a contractor but they treated me as one of them. I never experienced that feeling anywhere else before. I worked there for 11 months.
The best part about Wiley is the people. I have never worked with such a supportive, kind and generous team anywhere else. Although I do not, and have not always agreed with the changes and restructuring brought about by the senior leadership team I believe that the decision makers have the companies' best interests at heart.
Hardworkng, loyal and dedicated employees
Wiley is struggling to find its place within the market