William Hill
Happiness score is 42 out of 100
2.9 out of 5 stars.
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William Hill Careers and Employment

Work happiness

Scores based on about 419 responses to Indeed's survey on work happiness
Do people feel happy at work most of the time?
Can people generally avoid feeling stressed at work?
Do people feel they are appreciated as a person at work?

About the company

  • Founded
  • Company size
    more than 10,000
  • Revenue
    £730m to £4bn (GBP)
  • Industry
    Arts, Entertainment & Recreation
  • Headquarters
    Find out more about our b...
  • Link
    William Hill website
Learn more


Browse jobs by job title

Retail Customer Service Representative

363 jobs


Salary estimated from 5.6K employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 1.7K reviews and is evolving.



Customer Experience Manager/ Shop Manager in London, Greater London
on 29 November 2022
Great work environment for your get people, quick to progress. However once you have reached shop manager it all stops and management doesn’t appreciate value loyalty or experience. They want ‘yes’ people.
Cashier in Leeds, West Yorkshire
on 26 November 2022
Do not do it
Awful awful awfulHorrible management Cashiers ok This place isn't fit for any human being to work. Management have no respect for any staff. Please take my advice and dont apply your worth more than this.
Customer Service Advisor in Manchester, Greater Manchester
on 22 November 2022
Great shop teams and bpm but the fun has been sacked out of the job
We are not paid enough to do the job. We deal with angry and abusive customers for minimum wage and very little help from anyone above shop level. Poorly run business ran by people who have no clue how a betting shop works
Cashier in Paisley, Renfrewshire
on 22 November 2022
Staff great shift are mixed
Great place just shift pattern can be crazy. Like 10 days straight with how ur rota works. Not many weekends off. Midweek is the same shifts in morning right to shut . Would be easier if stuck to 8 hour shift for 40 hours
Assistant Manager in Birmingham
on 17 November 2022
Decent place to work
Not a bad place to work but some customers can be a nightmare.Always have plenty of hours available so if your looking to make some decent overtime money you could do worse.

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Questions and answers

People have asked 89 questions about working at William Hill. See the answers, explore popular topics and discover unique insights from William Hill employees.

See questions about:

  • Interviews
  • Salaries
  • Benefits
  • Working Hours
  • Hiring Process
  • Working Environment
  • Dress Code
  • Working Culture
  • Job Opportunities
  • Promotion
  • CEO
  • Work from Home
  • Hiring Age
  • Background Check
  • Company Future

Interview insights

Insights from 1.3K Indeed users who have interviewed with William Hill within the last 5 years.

Average experience
Interview is easy
Process takes about a day or two

Interview questions

Can you be self motivated to work in a stressful work place?

Shared on 3 August 2020

What do you know about William Hill? Why do you want to work for William Hill? Tell me a time when you solved a Customer complaint? Tell me a time when you helped a team member solve a situation?

Shared on 19 June 2019

When I originally applied for this job, I didnt have an interview.

Shared on 11 June 2019

Common questions about William Hill

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