World Duty Free Group
Happiness score is 71 out of 100
3.2 out of 5 stars.
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World Duty Free Group Careers and Employment

Work happiness

Scores based on about 36 responses to Indeed's survey on work happiness
Do people feel happy at work most of the time?
Can people generally avoid feeling stressed at work?
Do people feel their work environment is inclusive and respectful of everyone?

About the company

  • Company size
    1,001 to 5,000
  • Revenue
    £366m to £730m (GBP)
  • Industry
    Retail & Wholesale
  • Link
    World Duty Free Group website
Learn more


Browse jobs by category

Customer Service

15 jobs


Salary estimated from 79 employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 541 reviews and is evolving.



Sales Associate in Gatwick Airport
on 27 March 2022
I miss working for World Duty Free. It's a great place to create many strong friendships, and it's very easy-going with an emphasis on work-life balance. The type of job where you finish on time and don't take any mental baggage home with you.That being said, the downside is the dreadful hourly rate.
CSA - Customer Service Assistant in Luton Airport
on 17 April 2022
Beware of Luton airport WDF!!
Other staff members are nice but the management is the worst! All they want you to do is do overtime, overtime, overtime because so many people left due to poor treatment from management and I don’t blame them! You stand alone on the shop floor, made to clean a lot, can’t talk to other staff in shop and not allowed to go on toilet breaks. They make a big deal if you need to go to the toilet. Supervisors aren’t any better either. They just want to please the manager and don’t care about their staff. Good I got out when I did
CSA - Customer Service Assistant in Gatwick Airport Station, West Sussex
on 14 March 2022
Nice team to work with
Overall really enjoy this job, however the pay as a CSA is really not good. Love interacting with the customers and the discount is good. However like I said the pay isn’t good at all for the job we have to do.
World Duty Free, customer service assistant. in Bristol
on 6 March 2022
Slow, poor Management.
Very Poor Management, disorganised, out of touch with the staff, and never supportive to the supervisor's.Also very low pay, and no progression within the company.
Customer Service Assistant in Manchester Airport
on 26 January 2022
Just don’t do it to yourself.The management are awful they have such a power trip. I would not recommend working here. The salary isn’t competitive so you could work somewhere with more social able hours for the same wage.

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Questions and answers

People have asked 42 questions about working at World Duty Free Group. See the answers, explore popular topics and discover unique insights from World Duty Free Group employees.

See questions about:

  • Interviews
  • Working Culture
  • Dress Code
  • Hiring Process
  • Benefits
  • Working Environment
  • Working Hours
  • CEO
  • Salaries
  • Hiring Age
  • Background Check
  • Company Future
  • Part Time Jobs
  • Promotion
  • Work from Home

Interview insights

Insights from 202 Indeed users who have interviewed with World Duty Free Group within the last 5 years.

Average experience
Interview is average
Process takes more than one month

Interview questions

The manager can asked you were you able to work over time?

Shared on 20 September 2019

First he asking me about my experience, my necessary documents, where I live .

Shared on 20 September 2019

I had a telephone interview that was rather hard and what you expect in a face to face interview. I was successful in getting through to the interview but was not successful. There was also a group assessment I was in a group of 5 out of 6 groups of 5 people. I knew from having spoken to a few candidates that my chances were slim. For a customer service job I felt that there were too many hurdles to overcome for this kind of job. I like going into duty free when travelling and enjoy viewing the nice fragrances.

Shared on 20 October 2018

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