Work wellbeing score is 69 out of 100
3.2 out of 5 stars.
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World Duty Free Group Careers and Employment

Work wellbeing

Results based on 117 responses to Indeed's work wellbeing survey.
Work wellbeing score is Above average, 69 out of 100

Happiness

How enjoyable people find their day-to-day life at work
Above average

Stress-free

How manageable people find their work stress
Above average

Purpose

How meaningful people find their work
Average

Satisfaction

How content people feel with the way things are at work
Above average

About the company

  • Company size
    1,001 to 5,000
  • Revenue
    £366m to £730m (GBP)
  • Industry
    Retail & Wholesale
  • Headquarters
    4 New Square, Bedfont Lak...
  • Link
    World Duty Free Group website

Travel retail, predominantly in airports, is World Duty Free Group‘s core business and we are one of the world’s leading retailers in this market.

Our travel retail offer includes the full spectrum of airport tax and duty free products including fragrance and cosmetics, champagne, wines and spirits, tobacco, food and delicatessen, confectionery, travel essentials and accessories, fashion, clothing and shoes, gifts and souvenirs.

Our stores offer travelers every price range from great value sav...

Travel retail, predominantly in airports, is World Duty Free Group‘s core business and we are one of the world’s leading retailers in this market.

Our travel retail offer includes the full spectrum of airport tax and duty free products including fragrance and cosmetics, champagne, wines and spirits, tobacco, food and delicatessen, confectionery, travel essentials and accessories, fashion, clothing and shoes, gifts and souvenirs.

Our stores offer travelers every price range from great value savings against the high street to the world’s top luxury and fashion brands, year-round promotional offers to super-premium products.

We carry travel retail exclusives and we launch new products before they are rolled out to domestic and international markets

Learn more

Jobs

slide1 of 4
Permanent, Part-time
Customer Service Assistant

Gatwick Airport

30+ days ago

View job
Permanent, Full-time
Customer Service Assistant - Hermes / Bvlgari

Heathrow

29 days ago

View job
Full-time
Night Administration Assistant

Heathrow

2 days ago

View job
Permanent, Part-time
Retail Sales Associate

Gatwick Airport

Easily apply to this job

30+ days ago

View job

Browse jobs by job title

Customer Service Representative

18 jobs

Rating overview

Rating is calculated based on 601 reviews and is evolving.

2.77 out of 5 stars.20192.93 out of 5 stars.20203.59 out of 5 stars.20213.08 out of 5 stars.20223.11 out of 5 stars.2023

Reviews

Sales Assistant in Heathrow, Greater London
on 18 November 2023
Interesting work place
Cosmopolitan working enviroment for both work collegues and passengers. Lots of life skills can be learnt here. Very safe enviroment to work with a high security element which makes it feel different from regular retail outlets.Can be exciting or mundane depending on time of day and how you feel about working at Heathrow.There is a good staff shopping discount, uniform and car park pass allocate...
Customer Service Advisor in Stansted
on 20 November 2023
Disappointing working there it does not live up to the standards it falsely promotes, such a huge company that treats its staff very badly indeed.
What is the best part of working at the company?Meeting all nationalities and cultures.What is the most stressful part about working at the company?Long shifts and short breaks. On your feet all day, staff are not allowed to sit down at all, there are no chairs anywhere on the shop floor if staff are taken ill. Constant staff turn around so having to work most of the time with untrained agenc...
Logistics Shift Leader in Egham, Surrey
on 9 November 2023
Supporting and skills builder
If you’re motivated and want to do well they’ll give you all the tools to develop your skills, learn new ones and become a very skilled worker. Not to mention the many opportunities to progress from within the company. Plus the 4 on 4 off gives you great work-life balance. Overall a really good workplace with a decent salary. If you’re willing to put the work in, this place can transform you into ...
Loader/Driver in Egham, Surrey
on 7 October 2023
Not as advertised
Loader driver roll at Egham , was led to believe that there would be some driving involved. There is minimal driving on night shift for class 2 drivers. Class 1 drivers get a lot more road time . And is a much more attractive job . Pay was good and 4 on 4 off was nice but the lack of driving means your are on your feet for 9 plus hours every shift doing warehouse tasks .Security takes a while ...
Customer Service Assistant in United Kingdom
on 1 October 2023
Stressful
Good people but the structure was awful. Too many agency staff with no interest in the role leaving full time wdf employees to carry all responsibilities. Unsociable hours also led to a build up of stress and ill health across all staff. Awful, uncomfortable uniforms were the final straw.

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Questions and answers

People have asked 55 questions about working at World Duty Free Group. See the answers, explore popular topics and discover unique insights from World Duty Free Group employees.

Popular questions

See questions about:

  • Interviews
  • Benefits
  • Dress Code
  • Hiring Process
  • Working Culture
  • Working Environment
  • Salaries
  • Working Hours
  • CEO
  • Promotion
  • Hiring Age
  • Background Check
  • Company Future
  • Part Time Jobs
  • Work from Home

Interview insights

Insights from 291 Indeed users who have interviewed with World Duty Free Group within the last 5 years.

Average experience
Interview is average
Process takes more than one month

Interview questions

The manager can asked you were you able to work over time?

The manager can asked you wer...

Shared on 20 September 2019

First he asking me about my experience, my necessary documents, where I live .

First he asking me about my ex...

Shared on 20 September 2019

I had a telephone interview that was rather hard and what you expect in a face to face interview. I was successful in getting through to the interview but was not successful. There was also a group assessment I was in a group of 5 out of 6 groups of 5 people. I knew from having spoken to a few candidates that my chances were slim. For a customer service job I felt that there were too many hurdles to overcome for this kind of job. I like going into duty free when travelling and enjoy viewing the nice fragrances.

I had a telephone interview th...

Shared on 20 October 2018

Common questions about World Duty Free Group

Working at World Duty Free Group

  • Sales Assistant2.8 out of 5 stars.
  • Replenishment Associate3.2 out of 5 stars.
  • Sales and Service Technician2.8 out of 5 stars.
  • Warehouse Worker3.1 out of 5 stars.
  • Customer Service Team Lead2.4 out of 5 stars.

World Duty Free Group locations

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