World Duty Free Group
3.2 out of 5 stars.
518 reviews
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World Duty Free Group Careers and Employment

About the company

  • Company size
    1001 to 5,000
  • Revenue
    £500m to £1bn
  • Industry
    Retail & Wholesale
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Rating overview

Rating is calculated based on 518 reviews and is evolving.

2.9220172.8720182.7420192.9320203.502021

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Work-life balance
Compensation & benefits
Job security & advancement
Management
Culture

Reviews

Customer Service in Gatwick Airport Station, West Sussex
on 1 March 2021
Fun work place
Fun work place and very social able. However the times that you work are unsociable. Not much opportunity to further your career. Good place to work if you’re a student.
Sales Assistant/Replenishment Nights in Gatwick
on 25 February 2021
Good pay but they expect too much
Paid well in the airport but sometimes there is too much work and not enough staff. They expect more than you can manage and don’t appreciate it when you go above and beyond.
Customer Service Specialist in Gatwick Airport Station
on 21 February 2021
Fantastic place to work
I enjoyed all my 15 years while i was working there with all my fellow employees and it was like having another familyThey also gave us regular training to improve our skills
Logistic warehouse assistant in Egham, Surrey
on 27 January 2021
Very flexible
Nice place to work, helpful management fully flexible 4 on 4 off shift or minimum hours contract 2 days a week 12h shift; paid training shame because of covid a lot of people made redundant ((
Customer Service Advisor in Heathrow terminal 5
on 21 January 2021
Managers on a power trip.
Felt more like a school always being watched and slot of nit-picking from managers with no empathy for their staff members. No work life balance and very low pay. Done the job due to the circumstances. I actually had to leave due to managers not giving me time off out of my holidays for a honeymoon one month after my wedding.
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Questions and answers

People have asked 39 questions about working at World Duty Free Group. See the answers, explore popular topics and discover unique insights from World Duty Free Group employees.

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Interview insights

Insights from 116 Indeed users who have interviewed with World Duty Free Group within the last 5 years.

Average experience
Interview is average
Process takes more than one month

Interview questions

The manager can asked you were you able to work over time?

Shared on 20 September 2019

First he asking me about my experience, my necessary documents, where I live .

Shared on 20 September 2019

I had a telephone interview that was rather hard and what you expect in a face to face interview. I was successful in getting through to the interview but was not successful. There was also a group assessment I was in a group of 5 out of 6 groups of 5 people. I knew from having spoken to a few candidates that my chances were slim. For a customer service job I felt that there were too many hurdles to overcome for this kind of job. I like going into duty free when travelling and enjoy viewing the nice fragrances.

Shared on 20 October 2018
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