World Duty Free Group Employee Reviews
United Kingdom267 reviews
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Each work day was pretty much the same schedule with varied tasks such as assisting customers or helping out in a different areaI learned alot about products whilst working here and it was good retail experienceThe management were good but because the store opens virtually 24hrs there is a cross over of managers at all different times which could be confusing, There are many different job roles working together at one time which is interestingIt can be very hard work when busy and physically is quite demanding but this is spaced out throughout the shift and everyone who works there has a good relationship so end up being a nice place to go to work
Good training, Flexible hours, Good pay
Can be long busy hours
I enjoyed all my 15 years while i was working there with all my fellow employees and it was like having another familyThey also gave us regular training to improve our skills
Staff shopping co.pension free car park
Very early starts shift work
Felt more like a school always being watched and slot of nit-picking from managers with no empathy for their staff members. No work life balance and very low pay. Done the job due to the circumstances. I actually had to leave due to managers not giving me time off out of my holidays for a honeymoon one month after my wedding.
Met some nice people
Bad management & low pay
Worked as a summer temp to begin with, very welcoming environment. I was allowed to keep my bright hair colour and the interview involved asking me to talk about my genuine passions which I loved. The workplace itself is different to anywhere else; as you're at the airport there's a huge variety of people you'll meet and a lot to adapt to because of that. Some customers can be impatient and hostile but for the most part people are patient and friendly. I had a team who quickly took me under their wing and made me feel welcome and I loved them to pieces, being constantly reassured and the positive reinforcement was great.Where things start to fall apart is the internal communication. Upper management often didn't tell us anything about changes, upcoming marketing, etc. And frontline staff were the last to know anything which made it difficult to communicate with the customers. I personally spent half of my time there wondering if I'd even have my job next month as my contract was extended by a couple of months at a time for almost a year before I was given the definite on staying.On top of this there was a lot of internal conflict with people not getting along, talking behind each others' backs, and certain managers picking favourites and giving them preferential treatment. I was also made deeply uncomfortable by how much it felt I was being pressed to give personal details of my life. A certain amount of friendliness is expected at work sure, but I'd rather keep my home life at home.However, the rota was mostly reliable and the workload was never too much which for - more...
Friendly environment, good hours and overtime, unique environment
Poor communication, internal conflicts
The experience is good for new starters. salary is not competitive. This job is ok if you want to learn the job as experience is good for learning by the salary is very less compared to others in the market.The managers think about their progress once done they do not care about the others.
Was a pleasure to work there ,great team work and amazing customer service. Management is approachable and easy to talk to . Great benefits too.No two days are the same , and everyone work really hard to get the job done. Feedback is given and the opportunity to learm and progress is as an option (Before Covid19) .I would totally reccomend .
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Horrible place to be. You can not talk or task unless it’s a customer and being at the airport you can get to the point where there are no customers for hours. Managers (shop floor managers) got there favourite members of staff that they go out with and party with so those people can talk and even take longer break, rest of employees needs to stay still in there work area and god help if you dare to talk to anyone... left that place years ago so and”managers “ changed but it was a main reason for me leaving
Good company benefits
Location, hours, managers “at the time of my work”
Edinburgh airport wdf, very cliquey management. Poor work life balance. Too much procedures for doing the simplest of things, too many favourites or if your face fits kind of attitude. I was so proud of myself when i got the job and within my first month i slowly regretted leaving my old job. You constantly have to walking back and forth smiling asking do you need help fake and then wh
no life as the shift pattern is not child friendly or family friendly atall!
Everyday, hundreds and thousands fly from Heathrow airport. Working in such a high paced and busy environment is very challenging. With my customer skill and multi lingual, I am able to do a huge contribution to this organisation.
the managers and staff work as a team. helping each other.
different cultures and different languages. encountered language barrels
If you don't want to be treated like a human being then WorldDutyFree at Heathrow Airport is probably the ideal workplace for you. The management looks down at their staff and treats them very badly, They hind behind the shelves pretending to not watch you but you can clearly see them watching. They try to treat you like a little kid but it's their management that's childish. I could be here all day cursing how bad the management is but I won't, I will just leave on saying surely the management isn't like this all over the world for WorldDutyFree - If they're then I would say they're probably up there as one of the worst companies to work for.
Discounts on products
My interview was relax and I formal as well as informative. The referencing and life checks are need but they took so long. It took nearly 8weeks to start work. After giving notice to previous job, it left a limbo of one month of unpaid gap. Not ideal considering paiement needed to be met,like mortgage and so on.
It is not a good place to work for someone with hearing difficulty as the staff are not patience with time in communication. There are alot of favourism among staff management.
Discounts sales from World Duty Free store