Wren Kitchens Employee Reviews

Since starting with Wren, not only have I felt that I have developed as a salesperson, I also feel that I have gained far more knowledge of the industry and gained a new skillset that I did not have before. The management and team at Wren Slough are a vibrant, multicultured and welcoming group of people, who have nurtured and supported my development from the offset. Having a learning disorder means that I take longer to learn new processes and skills, but Wren have been endlessly supportive of my extra needs and I feel I am progressing at a healthy rate.I am very excited for the future with Wren.

Pros

Great team, Supportive Managment, Challenging work

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Official response from Wren Kitchens

22 June 2023

Thank you for taking the time to share your positive experience with us at Wren Kitchens! We're thrilled to hear that your journey with us has been fulfilling and rewarding.It's fantastic to know that you have not only grown as a salesperson but also acquired valuable knowledge of the industry, along with a new skill set. Our aim is to provide an environment that fosters personal and professional development, and we're glad that you feel supported in your growth.We take pride in our diverse and inclusive team, and it's wonderful to hear that you find the management and your colleagues at Wren Slough vibrant, multicultured, and welcoming.We greatly appreciate your honesty in sharing that you have a learning disorder and require additional time to grasp new processes and skills. At Wren, we strive to accommodate the unique needs of our team members, and we're glad to hear that we have been endlessly supportive in meeting your requirements. It's encouraging to know that you feel you're progressing at a healthy rate.We're excited to have you as part of our team and share in your enthusiasm for the future at Wren. If you have any further feedback or would like to discuss anything in more detail, please don't hesitate to reach out to us at letstalk@wrenkitchens.com. We value your input and are always here to listen.Once again, thank you for your positive review, and we look forward to continued success together!Best regards,Ashley,Wren Kitchens.

Good place to work

Designer (Current Employee) - Scotland - 22 September 2023

High pressure environment with sales as a focus. Great opportunity to make uncapped commission and earn a lot of money.Good management who support you

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Insights into Wren Kitchens

Based on 820 survey responses

What people like

Ability to learn new things
Ability to meet personal goals
Fair pay for job

Areas for improvement

Time and location flexibility
Trust in colleagues
Sense of belonging

Don't work here

Production Operative (Former Employee) - Barton-upon-Humber, Lincolnshire - 21 September 2023

If you value your sanity then don't work here, it's ok as a job, but don't look at it as a career. Lack of progression and training opportunities, rude coworkers, back breaking labour work. Honestly management don't care about you, speak to you with zero respect then expect you to kiss up to them

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Terrible company

Kitchen Designer/Sales (Former Employee) - Stourbridge - 20 September 2023

This job is not what they make it out to be, you get made to cold call people and have to push customers into spending ridiculous amounts of money on kitchens and you don't really get a lot of commission out of it either. The base salary is disgustingly low to say the owner's net worth is in the billions, within the 6 months I lasted in the company I saw people get sacked after only a couple of months working there for not being on target and countless people leaving because of the pressure management and head office put on you. It's an awful work environment with you having to work 14 days straight over Christmas and rarely being able to book time off, you do NOT get a work-life balance! The staff turnover at the showroom I worked at was a joke among some colleagues that managed to last. This is a company I will always tell people to avoid for work or being a customer.

Cons

no work life balance, shift patterns, management and head office

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Nah

Designer (Former Employee) - Doncaster - 19 September 2023

Senior management is brutal with the showroom managers. they lie at the interview stage about your commission. they do not give you the benefit of the doubt.

Pros

u leave after work

Cons

lots

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Toxic work culture in head office

Recruitment Consultant (Former Employee) - Barton-upon-Humber, Lincolnshire - 17 September 2023

It may appear to be a great company with a lot of potential progression and opportunity, but be aware that the heads of and directors are extremely toxic individuals. The company does not look after its people and is definitely not inclusive. It is all about who you know and is nothing about how good people are. You can trust no one and no one supports each other for the good of the business, it is just every man for themselves. If you are looking at designer roles, it can be a brilliant place to work as the showrooms are usual great environments and there is potential to earn a lot of money. But avoid head office. Retention across all head office roles is extremely poor for a reason!!! It seemed great for a while, but looking back, I am so glad I got out of there!

Pros

Designer role

Cons

Long hours, toxic environment, late pay reviews, poor pay

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Can earn good money but there’s a lot of pressure to do sales.

Kitchen Designer (Former Employee) - Huddersfield - 14 September 2023

A typical would be going in, answer a few emails, keeping ringing back your clients, sometimes asked to be a bit more pushy to get them back specially during sale end. It’s a competitive workplace and staff at times seemed to put other staff aside and gossip with the insider group (people who have been there the longest)If anything goes wrong with your order, it comes out of your commission. Everything is your responsibility, even after speaking to management they basically throw you out there and tell you to deal with the issue yourself.A lot of pressure, responsibilities, lack of personal time. Crazy hours at times, having to come in on your day off.If you’re a good sales person though, you will certainly profit from this job but everything that comes with it makes it unenjoyable.

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Inspirational and quality work

Kitchen Designer (Current Employee) - Peterborough, Cambridgeshire - 14 September 2023

A typical day at work would be having a briefing with management about what the day will consist of. Then we would go through our dashboard and do overdue tasks consisting of calling or emailing customers etc. Dealing with walk in customers and helping out current customers. Doing appointments if scheduled in.

Pros

Very friendly team and hard working

Cons

Every weekend work and unsociable days off

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Nice people awful ethic

Resolution advisor (Former Employee) - Barton-upon-Humber, Lincolnshire - 14 September 2023

Working with your friends is what gets you through the day. Too many rules and too many people in management with no idea what they are doing. Set you up to fail

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No support or progression, communication isn’t great, observed/witnessed bullying and nothing came of it.

Line Operative (Former Employee) - PVC - 11 September 2023

They Call/text/email you when your on annual leave to say you’ve missed a shift or didn’t attend?Once a month 4 shifts in, off a Sunday, then 4 back in

Pros

Bus travel benefit but really isn’t any

Cons

Rude

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Jobs at Wren Kitchens

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Retail Sales Designer

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Good people

HSE Advisor (Former Employee) - Goole, East Riding of Yorkshire - 8 September 2023

F up by management, of you are likeable you will have a good time there, screening your Facebook before you have a n interview, so got Job based on your looks

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Good Place

HGV Class 1 Driver (Current Employee) - Barton-upon-Humber, Lincolnshire - 4 September 2023

Let's be honest - does anyone really like their work and goign to work?However i have been at some pretty grim places and whilst this one is a little odd in terms of culture and micro management - the upside is everyone has a job, eveyrone knows their job and a little like the army it juts works as it should

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Steer clear

Showroom and remedial engineer (Current Employee) - Uk - 3 September 2023

Death by email and no support to the employee .Customer's so unhappy. I learnt how not to treat customer the wren way . Hardest part I would say is sorting all the messed up kitchen out which look like there been thrown in by a contractor

Pros

Going home

Cons

Long hours mismanaged doesnt don't care about the customer

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Busy exciting place to work

Kitchen Designer (Current Employee) - Peterborough, Cambridgeshire - 1 September 2023

A typical day seems to fairly busy with appointments and admin but also an exciting experience, meeting new people and designing their dream kitchens. I have learnt a lot about kitchens and the process/details of how it all works. The culture and management are great and really make you feel at home. The hardest part for me will be the amount of admin involved but as long as I’m organised, I should be fine!

Cons

Long hours and weekend work

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Great environment, beautiful showroom and friendly, helpful team.

Kitchen Designer (Current Employee) - Edinburgh - 1 September 2023

My training was professional, trainer in headquarters was very supportive. I've learned a lot, training prepared me really well for my job. I like working with people, and this job give me opportunity to advise my customer and help the with important decisions.

Pros

Satisfying job, hood opportunities to advance career and earn money.

Cons

Complex job, a lot of to learn.

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Official response from Wren Kitchens

18 September 2023

Thank you for taking the time to share your thoughts about working at Wren Kitchens. We're delighted to hear that you found your training professional and that our headquarters trainer provided you with the support you needed. It's great to know that you've learned a lot and that the training prepared you well for your role.We appreciate your enthusiasm for working with people and helping customers make important decisions. Providing excellent customer service is a crucial aspect of what we do at Wren Kitchens, and it's fantastic to hear that you find this aspect of your job satisfying.We understand that the job can be complex and involves a lot to learn. However, we believe that with your dedication and the opportunities we provide for advancement and earning potential, you can overcome these challenges and continue to excel in your career with us.If you ever have more insights or suggestions to share, please feel free to reach out to us at letstalk@wrenkitchens.com. We value your feedback and are here to support your journey at Wren Kitchens.Thank you for being a valuable member of our team.Best regards,Wren Kitchens Team

they were a poor employer, but have gone downhill for the last 6 years

Designer, branch manager, asst manager, bench manager (Former Employee) - South East - 31 August 2023

a typical day at work, everyday is a fight for leads, appointments and sales, what you believe you learned, at wren no one listens as the culture is they know bettermanagement, extremely poor untrained bully'sworkplace culture, causticthe hardest part of the job, trying to get one ivory tower to talk to anotherthe most enjoyable part of the job overturning a free issue

Pros

lasting another month

Cons

caustic, bullying, threatening culture

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Official response from Wren Kitchens

18 September 2023

Thank you for taking the time to share your feedback with us.We understand that working in a competitive environment like ours can be challenging. This drive for success is an essential aspect of our industry, and we encourage healthy competition among our team members.We're sorry to hear that you feel the culture at Wren does not promote active listening. We value the input of our employees, and we continuously strive to foster an atmosphere of open communication and collaboration.Regarding management, we take your concerns seriously. We're committed to providing our managers with the necessary training and support to excel in their roles and create a positive working environment for our employees.If you have any more specific feedback or suggestions to share, please don't hesitate to reach out to us at letstalk@wrenkitchens.com. We're here to listen and make necessary improvements.Sincerely,The Wren Kitchens Team

Money was really good

Information Advisor (Former Employee) - Leeds, West Yorkshire - 31 August 2023

Very competitive with very little training or guidance Money was amazing if you got sales Products and service are good and collegues were a strong team

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Official response from Wren Kitchens

18 September 2023

Thank you for taking the time to leave us a review. We appreciate your feedback.It's great to hear that you found our compensation structure appealing and recognised the quality of our products and services. We take pride in offering a rewarding sales environment and a strong team atmosphere.Regarding training and guidance, we understand the importance of providing our employees with the necessary tools and support to succeed. We'll certainly take your feedback into account as we assess our training programs and seek ways to enhance them.We value your input and encourage you to reach out to us at letstalk@wrenkitchens.com if you'd like to share more details or discuss your concerns further. Your feedback helps us make Wren Kitchens an even better place to work.Thank you for being a part of our team, and we wish you success in your future endeavours.Best regards,Wren Kitchens

Depends on people

Production Operative (Former Employee) - Barton-upon-Humber, Lincolnshire - 30 August 2023

It all depends on what department you go to and who you work with. The work is rather hard. If you work well and a lot and are committed, there is a chance for promotion.

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Official response from Wren Kitchens

18 September 2023

Thank you for sharing your thoughts about working at Wren Kitchens. Indeed, like any company, the experience at Wren Kitchens can vary based on the department and the colleagues you work with. We acknowledge that the work can be challenging, but we believe in fostering an environment where hard work, dedication, and commitment are recognised and rewarded.If you have any further insights or suggestions to help us improve, please don't hesitate to reach out. You can contact us at letstalk@wrenkitchens.com. Best regards,Wren Kitchens Team

Good money, heavy lifting and long hours

Driver Mate (Former Employee) - Rochester - 25 August 2023

What is the best part of working at the company?Every day is a different day, meet new faces and see different places plus a competitive salary+bonus quarterly What is the most stressful part about working at the company?Heavy lifting and long hours..What is the work environment and culture like at the company?Fairly good and supportive management, but not all of themWhat is a typical day like for you at the company?Ever busy but it's rarely boring

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Official response from Wren Kitchens

18 September 2023

Thank you for taking the time to share your thoughts on working at Wren Kitchens.It's great to know that you find the variety in your day-to-day tasks enjoyable and that the competitive salary and quarterly bonuses are great. We're committed to providing competitive compensation to our hardworking team members.We understand that the heavy lifting and long hours can be physically demanding and challenging. We continuously strive to improve working conditions and explore ways to make your job more manageable. Your well-being is important to us.In terms of a typical day, we're glad you find it busy and engaging. Our fast-paced environment is designed to keep you on your toes, and we value your dedication to your role.If you'd like to discuss any concerns or share additional feedback, please feel free to reach out to us at letstalk@wrenkitchens.com. Your input is invaluable as we aim to make Wren Kitchens an even better place to work.Best regards,Wren Kitchens Team

sell you the dream but it's awful ..

KitchenDesigner (Former Employee) - Preston, Lancashire - 25 August 2023

wouldn't be allowed to finish your shift if you hadn't sold a kitchen, if you had then they would up the target so then you would have to sell two before you went home, wasn't paid for the overtime you did as it was seen as you would get the commission from the sale. very poor management, through a pen at one of the employees in a meeting. don't waste your time.

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Official response from Wren Kitchens

18 September 2023

Thank you for taking the time to share your thoughts with us.At Wren Kitchens, we have set performance targets to motivate our team, but it's crucial that these targets are challenging yet reasonable. We regularly review and adjust them to ensure they strike the right balance.We appreciate the time you spent with us. If you have any further feedback or would like to discuss your experience further, please don't hesitate to reach out to us at letstalk@wrenkitchens.com.Thank you for sharing your thoughts, and we wish you the best in your future endeavours.Thanks,Wren Kitchens

Enjoyable and rewards hardwork

Kitchen Designer (Current Employee) - Cardiff, Cardiff - 25 August 2023

- If you delivered a lot of business for the company you are rewarded.- Unlike most kitchen design companies, most people want to help you success and will help you when you ask.

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Official response from Wren Kitchens

18 September 2023

Thank you for taking the time to share your thoughts on your experience. We appreciate your feedback, and we're delighted to hear that you feel rewarded for your contributions to our company.At Wren Kitchens, we take pride in creating a culture of support and collaboration among our team members. It's great to know that you've found our colleagues eager to assist and help you succeed. We firmly believe that when our employees thrive, our company thrives.We're always open to hearing more from our valued team members. If you have any additional feedback, or suggestions, or would like to discuss your experience further, please don't hesitate to reach out to us at letstalk@wrenkitchens.com.We look forward to your continued success.Best regards,The Wren Kitchens Team