Xero Employee Reviews

The work culture in Xero is among the best I have seen -- people really are collaborative and the company itself places a huge importance on mental-health. It is a welcoming and safe place to work for. As for the stuff that is less good -- that depends on the team you are on and how that team itself is structured; however, career progression can be slow and communication with other teams daunting due to time zone constraints.

Pros

Remote working, Friendly people

Cons

Lack of career progression

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Good to begin with, then slowly deteriorates.

Customer Experience Advisor (Current Employee) - Milton Keynes, Buckinghamshire - 28 December 2021

Customer Experience role at MK office. The role is to answer customer queries and assist via email, telephone (Teamviewer) in resolving their issue. You are expected to answer a certain amount of emails and answer /take certain amount of calls. This can add to the pressure of the role as you are also managing your own workload while taking on new customer issues. These new issues require deep diving and the help of others from other departments in different time zones. This adds time to resolving an issue and your customer is getting more agitated by the day. You're handling a lot of disgruntled customer queries because certain parts of the service provided by the software doesn't work constantly and there are always issues. People stay late to finish work/ handle ongoing queries so they have less stress the next day - not the best work/life balance. No real support when you've been handling disgruntled, shouty customers all day. This definitely starts to affect your mental state after a while. You are micro managed by people with no people/management skills which doesn't give you much confidence. When thy promote younger people into these roles, I would suggest they are attend workshops on how to interact with people of all ages and personalities. When they have to provide feedback to their team members, it can come across quite condescending or fake. When you approach them with a grievance, you are almost made to feel it is your fault. You stop saying anything because it's not going to go anywhere. Seniors of the teams seem to take on a lot of work - handling complaints, -

Pros

Wellbeing days, free fruit and canned drinks, bread and breakfast food. Areas to go to when feeling overwhelmed (soft seating areas, can play games, etc.), some really nice genuine people, Xero shares, community days, help with buying equipment when working from home during lockdown, nice office.

Cons

Can be very pack-orientated/cliques. Toxic atmosphere within some departments. Micromanaged.

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Great people to work with just a shame the management is poor and are a clique

Customer Experience (Former Employee) - Milton Keynes - 30 August 2021

Working at Xero you will get to meet a great many good people in a friendly and fun environment. The working office space is nice and they provide free food and drinks. Sadly the longer you are there the more you realize the management of the place is a shambles. The managers who are good have mostly left the company now after being overlooked or from poor treatment. It is very much a clique that they fail to recognize or mock behind closed doors as they all know better. People are promoted base on if their face fits the clique. There are a good many people there who do not pull their weight day to day and as for their HR it is amateur at best with people who have never been from an HR background in place or a lazy approach to supporting the business. Aparently they call that culture.There are many good people at Xero doing a good job. Its only a shame they are not supported in the right way by managers with experience not 20 somthings playing at being managers with no people skills

Pros

Free food, friendly colleagues, some amazing hard working staff

Cons

Poor management and HR, to many staff not pulling their weight so others work long hours

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Accounts

Accounts Administrator (Current Employee) - Cheltenham, Gloucestershire - 20 March 2020

I work using Xero software as part of my job within accounts. The software is very user friendly and the support from Xero is great if required. My day to day role includes bank reconcilation, invoicing, supplier payments.

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Excellent company

Customer Experience Specialist (Current Employee) - Milton Keynes, Buckinghamshire - 22 December 2019

Great company benefits. Relaxed culture with good flexibility. Games and food available to everyone. Target driven and very customer focused. Casual dress.

Pros

Loads of benefits, intense training, friendly environment

Cons

Targets, colaborative

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Fun workplace

Customer Service Specialist (Former Employee) - Milton Keynes, Buckinghamshire - 8 September 2019

The atmosphere at Xero was always amazing the culture was great we had so many benefits. I felt comfortable to always be myself and to embrace it. We worked under pressure most of the times but this was good it helped me reach my goals for the day.

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Productive and fun working place

Account Manager (Current Employee) - Milton Keynes, Buckinghamshire - 23 October 2018

Excellent company in a fast growing industry, great management and top-notch team. Great work-life balance, excellent HR support, dynamic environment.

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Great Benefits

Customer Experience Advisor (Former Employee) - Milton Keynes - 2 August 2018

Great benefits and very much about showing that they care for making the work place a fun place to be. However I didn't believe in the product and not being able to give customers relevant advice on laws didn't sit well with my experience I hold. Not the job for me.

Pros

free soft drinks, snacks, alcohol on a Friday, retail discounts

Cons

Hidden targets, not for someone with experience

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I Love Working for Xero

Bank Feed Administrator (Current Employee) - Milton Keynes, UK - 4 December 2012

I started working for Xero when I was 18. Working for Xero has taught me so much and as my first full time job, I love it! I am now 20 and don’t see myself working anywhere else in the near future. Xero has incredible people, a relaxed atmosphere and a great work ethic. As Xero grows as a company, it just gets better and better!

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Great Company, Great Product, Great People

Customer Care Team Leader UK (Current Employee) - Milton Keynes, United Kingdom - 20 November 2012

I have worked for a number of business since leaving University and have never stayed in one company for more than one year with the exception of my own businesses, then I discovered Xero and I have now been here just under 5 years and have no plans of moving on, enough said, Great Company + Great Product + Great People = one very happy employee!!!

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Jobs at Xero

Sales Enablement Manager - Business & Payments

London

3 days ago

Senior Work Place Experience Coordinator

Manchester

30+ days ago

Senior Health, Safety, Security & Environment Advisor

Milton Keynes

30+ days ago

Fun and cool place to work

National Sales Manager, UK (Current Employee) - Milton Keynes, UK - 18 November 2012

Xero is a fun and cool place to work. The product is at the leading edge of cloud accounting software, wonderfully innovative and beautiful to use. Its great to be involved in a company that truly changes the way that an industry works, helping businesses and their advisors to build stronger and longer lasting relationships. Its inspiring to work with so many talented colleagues who all have 100% belief in what we are doing. The disruption we are causing in the traditional desktop industry is fun – its great to be re-writing the rules.