Employ more professionally minded people that will actually bother to work, remove those that don't understand that they are there to work, erase the sexism/racism, remove bullying managers and staff.
Develop a strategy to replace declining print revenues.
Get better New Sales Staff
Listen to your front line staff, listen to customers and make change for the better. The bureacratic processes are just that - slow, costly and take far far too long, cut the fat and get to the sharp end.
Deliver on idea's and promises, Treat every employee as your top salesman.