Xerox Employee Reviews
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You do EVERYTHING that's asked of you....and then...guess what?.....they tell you you'll be finishing at the end of the week...Although there are other members of staff who clearly take the proverbial.....
Working hours not too bad.
Make sure you're face fits....
Very clicky ruthless employer. Just a continual treadmill. Always told what did wrong and no praise when did something right. They go by numbers and and give unreachable targets. Only good side is not working weekends or Bank holidays and met a few good friends. Cant have phone or personal belongings on you. Locker provided.
It was interesting and I was a proof reader reading french English and German documents it was a great place to work lots of concentration required good breaks really nice colleagues to work with Good Team work you need to be quite intelligent at the interview I was informed I would either be able to do the work or not but luckily I am a quick learner you had to have good reading skills spelling etc
Nice surroundings the office was well lit and a good environment to work in
Xerox is a large corporate business which is going through a lot of change at the moment at a global level. It is a very good place to work but demanding in certain roles. Very corporate but for the right person this would be an excellent place to work.
A typical day is very busy but varied. Incidents can be fairly straight forward to brain wrenchingly difficult. A good knowledge of the printers is an absolute help especially when on a call with a 'stroppy' engineer. Need to be able to stay calm.
Xerox has been a great place to work, however the company is a shadow of its former self, outsourcing most roles to cheaper resources, this has left the remaining staff overworked and lacking any clear direction, in a dying industry. My time here is done. No growth here and salaries are falling way behind the norm.
No strictness regarding policies and poor handling of grievances and complaints which take them nearly two years to resolve and even then they can't manage to review, investigate and deal with the many lies and contradictions throughout which is alarming Despite supposedly being so strict/zero tolerance on its policies as they make you take their nonsensical courses such as: Business Code of Conduct Diversity Which given the amount of inappropriate and disgusting behaviour is clearly a waste of time and not worth the time or the effort to send out as most see these courses as an excuse to pass the time or to avoid actual work. In my view there should be a stricter approach to implementing these courses and a test should be taken to ensure people understand these clearly instead of seeing it as an excuse to pass the time. The lack of honesty is also off putting you have people there that will sell you down the river and blame you for mistakes and errors whilst learning the different aspects of the role. The training that is also supposedly the same as what everyone else has or had which is a lie which relates to the Order Verification Process and Order Processing which is a lot more complicated due to the varying different scenarios and issues you will come across in their backdated and the out of date systems they use. Other companies I have worked for have a far more simpler and up to date way of training with up to date systems and processes unlike here where they feel like they belong in the stone age. It also doesn't help when the training is inadequate - more...