Xerox
3.4 out of 5 stars.
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Xerox Employee Reviews for Field Service Engineer

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3.4Work-life balance

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I did not like it

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Please do not what get me wrong, being a engineer at Xerox is good but it was not for me. They train you well. You get a vehicle and they look after the vehicles well. Doing the work is all about numbers, no minimum is 3 a day maximum 5 or more. Trying to find the fault with the machine can be stressful and at the same time jobs are coming through on your phone which used to send me mad

Pros

You you get a vehicle with a petrol card with you can use for your own business also.

Cons

The parking have your own pocket a lot of times. job can be very stressful.
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Productive positive and happy environment

Great company to work for started at a jouniour at 18 years old. Always had a great support network especially from multiple offices in Scotland and constant ongoing growth and training internally and externally. Was regularly sent on fully paid for training courses including accommodation and transport only reason for leaving was relocated to Australia
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The hardest part of the job

keeping management happy, meeting customer expectations on poor quality parts. Software and tools out of date. Good quality work life balance, holidays purchase scheme and private healthcare good. with a good pension

Pros

worklife balance

Cons

big brother work life
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excellent company

field service engineer role if a perfect way to start your career here. excellent management and always treating their staff with upmost respect. superb company to work for
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A company that offered comprehensive product training and resources

The day commences with texts of customer call outs that needed to be addressed for the day. This was all handled by work controllers in the earlier days and various parts and tools made available for the job was excellent. All manuals for the various models of electronic office equipment (ie photocopiers, faxes and printers) were made available and you could relatively easily fault find in most cases using the comprehensive RAPS (repair analysis procedures).Once the given work had been addressed you could go home.

Pros

Well resourced company with a good bonus scheme

Cons

Some monotony with the same type of service day in and day out.
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Great Company

My role as a service engineer is a great role, you are your own boss in a way so that's the reason I like working here, I manage my own work.

Pros

No pressure

Cons

Low pay
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Great

The people I work with are very good and helpful, the management is great. They have sent me to do all the relevant training, and I get all the support that I need.

Pros

Good working hours

Cons

Low wage
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Overall rating

3.4

Based on 14,424 reviews
5
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4
3.8K
3
3.7K
2
1.7K
1
1.7K

Ratings by category

3.4Work/Life Balance
3.2Salary/Benefits
2.9Job security/advancement
3.0Management
3.2Culture

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