Yell Employee Reviews

Yell is a fast paced environment that is working hard to keep on top of the evolving online market place. The people are what make Yell as they show passion and commitment for what they do.

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Fun

Digital Marketing Executive (Current Employee) - Remote - 23 October 2023

Really nice and helpful colleagues, have job satisfaction helping business succeed online. The training was fantastic too, great for anyone starting out in digital marketing.

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Jobs at Yell

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Customer Resolutions Agent

Belfast - Sales and Service Advisor

if you want to earn money then yes correct job

Tier 3 sales (Current Employee) - Remote - 24 September 2023

What is the best part of working at the company?Opportunity to earn, flexibility and training. What is the most stressful part about working at the company?As with any job you have to ensure you are on top of all aspects and super organised. Therefore not specifically a stress related job. It’s more about how you manager yourself What is the work environment and culture like at the company?Very inclusive, welcoming and ethical What is a typical day like for you at the company?Account managements, briefs. Customer business reviews. Solution presentations. Briefs , account management.

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Good

Receptionist (Former Employee) - Hull, East Riding of Yorkshire - 17 September 2023

Was fun, they treat me well, pay was adequate and I enjoyed my time there. Would fully recommend for anyone who is willing to work hard and reap the rewards.

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Great training

Sales Manager (Former Employee) - Remote - 15 August 2023

Great structure, good commission but need to resilient. The clients are sceptical due to rogue reps selling practices. Can be rewarding if you work hard.

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Insights into Yell

Based on 34 survey responses

What people like

Fair pay for job
Ability to meet personal goals
Support from manager

Areas for improvement

Energising work tasks
General feeling of work happiness
Sense of belonging

Bit of a mixed bag

Business Development Manager (Current Employee) - Home Based - 22 July 2023

The basic wage is pretty good and there's potential to earn good commission, unfortunately you have to leave your morals at the door. Yell pride themselves as being the champions of local business, yet despite what upper management may say when you get down to the job it's clear that the focus isn't on what's best for the customer. If the package you sell isn't worth at least £600 you get no commission, meaning you're pushed to sell more even if it's not right for the customer. The biggest problem here is the products you sell don't work as advertised, take Reputation Manager for example: I've heard sales guys tell customers this will rank them at the top of Google search results. This is utter rubbish. Also you sell websites that the customer does not own, so if they stop paying their bills or decide to leave they don't keep their site. It's a shame because there are some genuinely great people who work here, but it's all let down by poor services, out of date systems which make processing sales take an hour and some dodgy hard-selling tactics.

Pros

Good basic, achievable commission, fwork from home option

Cons

Yell have a terrible reputation within the industry

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nice place to work

Digital Consultant (Current Employee) - Remote - 11 July 2023

great salary and benefits, plenty of oppurtunities for progression, team seems very professional. Great place to develop your career if you want to succeed in sales

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Pros and cons

Business Development Manager (Current Employee) - Redlands - 4 July 2023

Commission structure changes and pressure to sell quite frustrating e.g. monthly and quarterly targets but questioned daily/weekly. Other than that great people and a lot to learn here.

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Pure prospecting role.

BDM (Former Employee) - Yorkshire - 27 June 2023

Over the years Yell and the proposition has changed many times. The customer base became hard to work with resulting in the role becoming more of a retention based model. New staff came and were promoted immediately leaving colleagues with good tenure in the shadows. Full of nepotism.

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Terrible

Digital Specialist (Former Employee) - Scarborough - 26 June 2023

Job not as described and poor management. Not interested in employees just targets. Had an instance of sick and was made to feel I had let my team down, no concern or interest if I was better or fit to return when I made contact.Only paid for 9-5 expected to be ready for work and all set up for 9, the 10-15mins required to set up came out of your own time and close down in your own time.

Cons

Long hours

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Wouldn’t recommend

Telesales Agent (Former Employee) - Remote - 20 June 2023

Good training, after that full of liars, lieing to customers, lieing to workers. Wouldn’t recommend to anyone, dieing business. Sinking ship. Leave now.

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Avoid at all costs

Sales Executive (Former Employee) - Home Based - 24 May 2023

worst place ever, ripping customers off with products that dont really work, weekly change in targets management and processes no support given when asked for, management has no clue. you will be sold a dream job in the interview but its nothing like you are told, constantly asked to stay behind but no overtime or reduction in hours, archaic systems and processes used

Pros

hours

Cons

everything

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Amazing team.

Customer care (Current Employee) - Remote - 1 May 2023

Alot of new products to learn but overall its a decent place to work. Management are nice and friendly. The calls aren't back to back either usually 10 minutes between each call unless peoples are on lunch

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Amaze

Customer Service Advisor (Former Employee) - Bristol - 13 April 2023

So good really love working here management is amazing although I’m always stressed it’s fine cus I love it so much also amaze food defo apply you ain’t regerr

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Horrendous place to work

Collections Agent (Former Employee) - Birmingham, West Midlands - 12 March 2023

Poor management, poor interpersonal skills, poor emotional intelligence, unachievable targets as they constantly move, no respect from management or above. No empathy ot sympathy

Pros

Non

Cons

Everything

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Fast paced and great training but appalling worklife balance

Account Manager (Former Employee) - North London, Greater London - 22 February 2023

As a field account manager you are expected to see 5 clients per day in the field and drive in between, therefore the prep work for each of these needs to be completed on an evening when you get home. If you want to hit targets you'd need to work every night.

Pros

Great Training

Cons

Stressful, highly targeted and no worklife balance

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Good company to work for

Sales Advisor (Former Employee) - Home Based - 6 February 2023

I enjoyed working for yell, I made some good friends even though I worked from home, I helped a lot of small businesses with new websites and advertising

Pros

Home work

Cons

Can be tough

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Not a Great Place to Work

Digital Consultant (Former Employee) - Home Based - 25 January 2023

Unrealistic targets, poor management, products outdated. From the outside it looks good, the inside is a different matter I'm afraid.Complicated, outdated processes slow everything down. Also, customer satisfaction is low. Making the job harder.Very clicky. If your face doesn't fit, you’re doomed.The hours were strange too. Weird shift patterns. I wouldn't recommend working at Yell at all, the whole ethos is flawed.

Pros

Good Interview Process

Cons

Management, product offering, processes

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Not a job for life

Sales Advisor (Former Employee) - Belfast, County Antrim - 10 January 2023

Not a great place to work. Targets are more important than customers. Big turnover of staff and customers. Not much support from management. Would not recommend Yell to anyone.

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Some nice people but horrible environment

Digital Specialist (Former Employee) - Scarborough - 12 December 2022

If you've got a thick skin and enjoy working in fast paced target driven environments then its okay. Some colleagues are nice but its very clicky and political and if you aren't in the 'in' crowd its a pretty miserable and lonely place. Some of the managers have a god complex. You can be on the phone for hours at a time and they allow completely minimal time for admin. Multiple people were off with stress in my time there. The pay is disproportionate to what they expect of you.

Pros

Some nice colleagues

Cons

Low pay, clicky offices

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Supportive management in a driven role

Digital Sales Manager (Former Employee) - Reading - 7 December 2022

Archaic systems, some online/digital products weak. Convoluted, time consuming on boarding practices alienated customers, resulting in commplaints and loss of business.