Work wellbeing score is 61 out of 100
2.8 out of 5 stars.
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YODEL Employee Reviews

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Location
United Kingdom1,038 reviews

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2.7Work-life balance
2.6Pay & benefits
2.4Job security & advancement
2.5Management
2.6Culture

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Found 1,038 reviews matching the searchSee all 1,053 reviews
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Adequate

Featured review

YODEL selected this as a representative review
Very friendly flexible hours easy enough to work for take your time do your work no pressure management are nice and helpful and advise you to the best of their abilities
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Official response from YODEL

16 November 2021
Thank you for taking the time to share your experience whilst working for Yodel. It’s great to hear you have settled into the Yodel family and enjoying your role. I’ll be sure to share your feedback with the wider team. Thanks again, Team Yodel

Very picky and stuck up company

Worked here for 6 months for the agency and they got rid of me like I was nothing! They will get rid of you for the slightest tiniest little issue so make sure you're a 100% perfect driver or you'll be gone! I literally knocked a tiny bit of plastic off a truck in severe rainy weather. Also, defects on trucks are a plenty so make sure you check everything thoroughly! People in office are quite rude and don't talk to you very well, either!

Pros

Good hourly rate

Cons

Watched like a hawk, defective and dirty equipment, rude office staff.
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Official response from YODEL

24 November 2023
Thank you for taking the time to review Yodel. Firstly, we’re sorry to hear about the experience you had whilst working with us. Your feedback regarding being let go for a minor incident and encountering defects on trucks is noted. Please feel rest assured that we take all feedback onboard and will endeavour to investigate further.With that said, it would be great to get some more detailed feedback therefore if you would like to get in touch please send your details to feedback@yodel.co.ukThanks again, Team Yodel

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Timewasters

Invited me to drive 75 miles and back which cost me in petrol on the false promise of a vacancy in my postcode area - turned out there wasn't one because (as I suspected) the job isn't remotely feasible on 80p a drop in rural areas - told me it was a different rate on the phone £1 and that I could work to my own schedule which also wasn't correct so it seems like they over sold me the job to get me to sign up for a job that wasn't actually there. Did they know this before? I don't know but I would have thought so. Paid every fortnight (why not just every week I don't know) and first payment might not come for 4 weeks. All that way for a 10 minute presentation in a manky staff locker room to sit on a seat that looked liked it had been pulled out of a skip to basically just fill in a form and hand over all my personal documents to a complete stranger who took them away to another room for 10 minutes - I've heard about these jobs so maybe delivery work isn't for me sounds like a nightmare job and if this is how they treat you before you start working for them then..

Pros

None

Cons

Inept and disorganised charlatans
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Official response from YODEL

24 November 2023
Thank you for reviewing Yodel. We apologise for the negative experience you had while working with us. Your feedback is valuable to us, and we assure you that we will thoroughly investigate the matter. We would greatly appreciate it if you could provide more detailed feedback by sending your details to feedback@yodel.co.uk. Thank you once again for your review.Best regards,Team Yodel

You are self employed and wait half a day for your parcels without pay.work that one out

What is the best part of working at the company?When you finally start your round everything runs smoothWhat is the most stressful part about working at the company?Waiting for parcels and hoping they send the right onesWhat is the work environment and culture like at the company?Don’t know was self employed.didnt see anyoneWhat is a typical day like for you at the company?Easy and enjoyable when you get past the incompetent bit
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Official response from YODEL

17 November 2023
Thank you for sharing your thoughts and experiences about working at Yodel. It's great to hear that once your round begins, everything runs smoothly. That can definitely contribute to a positive working experience.Please be assured that we take all feedback onboard and your comments will be escalated to the appropriate Leader.Wishing you all the best for the future,Team Yodel

Pay doesn’t even cover your fuel

They advertise delivery drivers that can get paid £18-20 per hour but this is completely false. They pay you 99p per parcel and even when optimising your route it will still take you an hour to deliver 10 parcels. No fuel paid for, don’t pay for training and barely respond to emails or phone calls.

Pros

None

Cons

Poor pay, poor management, no mileage
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Official response from YODEL

10 November 2023
Thank you for taking the time to share your experience working as a Delivery Driver. We’re sorry to hear that you are unhappy with your pay. Please feel rest assured that we take all feedback onboard and will endeavour to investigate further.With that said, it would be great to get some more detailed feedback therefore if you would like to get in touch please send your details to feedback@yodel.co.uk.Thanks again, Team Yodel

Insights into YODEL

Based on 408 survey responses
Areas for improvement
  • Sense of belonging
  • Support from manager
  • Ability to learn new things

Not to bad

What is the best part of working at the company?Flexible hours. Parcels delivered to me but wished they would come a bit earlier What is the most stressful part about working at the company?Getting the parcels late and making sure you do things right or you will get finedWhat is the work environment and culture like at the company?Not that great but I don't have to the depot What is a typical day like for you at the company?Not sure as I don't go into the depot
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Official response from YODEL

17 November 2023
Thank you for sharing your feedback about working at the company. It's great to hear that one of the best parts of your experience is the flexibility in working hours. Having the ability to manage your own schedule is a valuable aspect of working as a Delivery Driver for Yodel. Please be assured that we take all feedback onboard and your comments will be escalated to the appropriate Leader.Wishing you all the best for the future,Team Yodel

Productive and fun place for work

Very good place for work and all managers are very helpful and very friendly.and all staff are very nice but only one problem is agency.if you are agency worker they give you not enough days or hours otherwise Yodel company is very good company
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Official response from YODEL

6 October 2023
Thank you for taking the time out to leave a 5* review.We really appreciate your feedback and it's nice to read that you enjoy working with us. A good working atmosphere is a top priority, and it is great that your feedback confirms this.We will ensure this is fed back to the wider Yodel team.Thanks again, Team Yodel

Completely shambolic

What is the best part of working at the company?Your own car apart from that it's a shamblesWhat is the most stressful part about working at the company?No communication, no delivery tomes, often late dropping parcels to you and they don't pay fairWhat is the work environment and culture like at the company?Every coureir complains about the managing and general run of the depotWhat is a typical day like for you at the company?Very stressful and very unorganised
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Official response from YODEL

6 October 2023
Thank you for taking the time to review Yodel. Please be assured that we take all feedback onboard and your comments will be escalated to the appropriate Leader. If you would like to get in touch please send your details to feedback@yodel.co.ukWishing you all the best for the future,Team Yodel

Absolutely Shambolic.

What is the best part of working at the company?There isn't anything I can think of. What is the most stressful part about working at the company?Knowing whethet if you have a "tour" from one day to the nextWhat is the work environment and culture like at the company?Environment is a rat ridden warehouse.Culture is if youre management you've sold your life over to Yodel.If you're a courier you're subject to abuse and inconsideration from said management. What is a typical day like for you at the company?Wake up. Wonder if you have a job. Arrive on site to be given enough packages to not even cover your fuel never mind time.
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Official response from YODEL

6 October 2023
Thank you for taking the time to review Yodel. Firstly, we’re sorry to hear about the experience you had whilst working with us. Please feel rest assured that we take all feedback onboard and will endeavour to investigate further.With that said, it would be great to get some more detailed feedback therefore if you would like to get in touch please send your details to feedback@yodel.co.ukThanks again, Team Yodel

Hard work but good work-life balance

It can be quite hard, frustrating work, out in the rain / snow / summer heat. Sacks of parcels are dropped off at your home which you then need to scan, sort and load into your vehicle (unpaid). Depending on where about in the country you are these times will vary (for Scotland, we have to wait for the overnight trailers to come in to ensure we get all the next day delivery parcels, this can sometimes be delayed (by traffic, accidents on the motorway etc) meaning, on rare occasions, you don't get parcels until 2 or 3 PM. Generally, they'll arrive at about 1:30 though). In Scotland, at least, it's not really viable for someone with school age kids. You can download your "tour" as your parcels leave the depot so you can pre-sort / plan your route before the parcels arrive.I see a lot of reviews saying it "takes too long", but as with any job you'll be slow to get started even with the best intentions because it's new. The longer you're in the job the faster you'll get through the deliveries once you learn the shortcuts (driving / walking), safe locations to leave parcels etc and you'll find you can do a lot more parcels in a shorter period of time. It's a fun job if you're the right kind of person, need a lot of patience as it can be frustrating when it seems like nobody is gonna be in that day.If you can get 100 parcels per day you'll be doing ok but it's obviously limited to how many people order stuff online. If you're in a low volume area then you'll need to pick up another route and do 2 or look elsewhere.I won't be working there much longer if there is - 

Pros

Working hours are good

Cons

Not enough pay, work 6 days, no fuel allowance, do your own tax, no holiday pay
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Official response from YODEL

6 October 2023
Thank you leaving us a review. We are really happy to read that you enjoy your role due to the good work life balance. I’ll be sure to share your feedback with the wider team.If you would like to discuss your pay further, it would be great to get some more detailed feedback. If you could get in touch by sending your details to feedback@yodel.co.ukThanks again, Team Yodel

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V good

What is the best part of working at the company?Good environmentGood behavior all team leaders What is the most stressful part about working at the company? no any stressful part because everyone good all team leaders manager listen every one What is the work environment and culture like at the company?Working environment is good culture is also good What is a typical day like for you at the company?When I am entered where house scaned card nd started our work
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Official response from YODEL

29 September 2023
Thank you for taking the time out to leave a 5* review. We really appreciate your feedback and it's great to read that you're enjoying working with us. We will ensure this is fed back to the wider Yodel team. Thanks again, Team Yodel

Avoid at all cost

So the depot was in Coventry, so they had drivers that would your load to your house which is nice but they’re supposed to come from 8am-11am but the earliest I’ve received them is 11am must of the time it’s 2pm and you have to stay at home because you can’t miss them. When you receive the parcels it’ll take you an hour to hour and half sorting and you have to plan your own route. The pick your days thing is not true I had Saturdays off and ever since I started working with yodel I’ve always had someone come drop parcels on days I do not work then get asked to deliver them and if you don’t they’ll hit you with failure to deliver however many parcels were due out then and it’s £2 per parcel you didn’t deliver which is crazy when you weren’t supposed to be working and the managers will have ago at you and be rude to you and try scare you into doing it on your days off. There is next to no training and you have no idea who your managers are or anything. And they say the pay is £16-£18 but in reality when you calculate the time it takes you to sort 100 parcels and all the times you have to fail a delivery because they’re not in and no one els will take it and there’s no safe place because you can’t just leave it at someone’s door or front porch that 100 parcels turn into like 70 or 60 so you’ll do like 5 hours and be paid £8-£10 an hour and on top of that managers will deduct that even more for the smallest things. I worked there for 3 weeks and then when they decided to bring parcels on my day off then say you failed to deliver them because i refused to be forced to work when there - 

Pros

No pros at all

Cons

Pay, management, system
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Official response from YODEL

22 September 2023
Thank you for taking the time to review Yodel. Firstly, we’re sorry to hear about the experience you had whilst working with us. Please feel rest assured that we take all feedback onboard and will endeavour to investigate further.With that said, it would be great to get some more detailed feedback therefore if you would like to get in touch please send your details to feedback@yodel.co.ukThanks again, Team Yodel

Not been paid

I would not recommend working here due to the fact I have not been paid for the work I have done for them. I have tried on many occasions to speak to the manager about this but all goes ignored, stressful to say the least. I have now taken this further through a solicitor, so I would expect a CCJ heading their way.

Pros

None

Cons

You don’t get paid
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Official response from YODEL

22 September 2023
Thank you for taking the time to review Yodel. Firstly, we’re sorry to hear about the experience you had whilst working with us. Please feel rest assured that we take all feedback onboard and will endeavour to investigate further.With that said, it would be great to get some more detailed feedback therefore please send your details to feedback@yodel.co.uk and will be in touch to discuss your pay.Thanks again, Team Yodel

The more you do the more they give you the following day

What is the best part of working at the company?Some good people at Middleton depot but there are more who aren’t What is the most stressful part about working at the company?Getting parcels delivered to a really tight schedule What is the work environment and culture like at the company?Toxic a lot of back stabbing if your face fits you will be fine What is a typical day like for you at the company?Arrive at 6am then sort and put in order all your parcels load them onto your van and hopefully you will be ready to set off around 8.30am
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Official response from YODEL

22 September 2023
Thank you for taking the time to review Yodel. Please be assured that we take all feedback onboard and your comments will be escalated to the appropriate Leader.Wishing you all the best for the future,Team Yodel

Expect the most and give the least

You have to be very patient and enjoy driving a lot to be able to stay at this company. Turnover is very high and I've seen most people leave after 2-6 weeks. If you are lucky enough to be given a route you can learn and enjoy then the job will be a lot more tolerable but that's simply because you are out on your own delivering. Management is consistently making all drivers work harder and longer hours with little to no pay or benefit increase. They do not communicate anything well so rules spread like heresay throughout the depot. They do not enforce fines unless 'necessary' which leads to distinct periods of time, where business is slow, that drivers are suddenly fined more often and heavily for common practise. They pay you per successfully delivered/collected parcel, which means drivers are unfairly expected to wait upon parcels and sort them themselves in their own unpaid time. The workplace culture is very negative and most employees including night staff, day staff, office and drivers consistently complain about recurring issues including management, pay, hours, fines, unpaid delays, and general organisation of business. The hardest part of my job is dealing with rightfully unhappy customers when I am forced to bring them parcels in horrendous condition due to the lack of care in any of the depot staff. I am unable to refuse any deliveries for any reason, recently now, including parcels that are not due to be delivered on that day due to an inability for the depot to organise and manage storage of parcels. You are self employed so technically you can choose your hours - 

Pros

Driving around new places

Cons

Everything about the company
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Official response from YODEL

8 September 2023
Thank you for taking the time to review Yodel. Please be assured that we take all feedback onboard and your comments will be escalated to the appropriate Leader.It would be great to get some more detailed feedback therefore if you would like to get in touch please send your details to feedback@yodel.co.ukWishing you all the best for the future,Team Yodel

absolute shambles

spend all morning waiting for parcels to arrive at door, never know what time they arrive, then spend an hour of unpaid work sorting them all in order of location and load into car, drive around like a headless chicken all day with little to no help from management, they expect the most from you but in return pay you the least. get off work end of day around 7pm for a horrendous £30 day, of which you have to put £15 back into fuel because they lie about paying your fuel. hours will eat your life before you know it all for close to nothing in return. full day of hard work around 6 hours for what, a meal deal?

Pros

can go shop on shift

Cons

everything else
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Official response from YODEL

1 September 2023
Thank you for taking the time to review Yodel. Firstly, we’re sorry to hear about the experience have had while you are working with us. We take all feedback onboard and will endeavour to investigate further. It would be great to get some more detailed feedback therefore if you would like to get in touch please send your details to feedback@yodel.co.ukThanks again, Team Yodel

Where to even begin?

- One afternoon's 'training' on site and you're dumped with parcels on your own from day 1 -Depending on when you start, might not get paid for a whole month-Fuel not covered -Vehicle expenses not covered -Insurance not covered, deducted from pay -Poor communication from senior personnel -They claim you can be as flexible as you want but that wasn't the case in my experience. The longer you stay the more the demands-Delivery to offroad places which is taxing on the vehicle -Expectation to deliver parcels outside your typical route -Exposed to the elements due to nature of the job - Have to use your own mobile and Data so buy a cheap phone - For less than £1 per parcel you're expected to be a customer service representative as well since Yodel give customers your number - If you deliver parcels early, you get docked pay for being efficient at your job which is ridiculous-Overall not a sustainable long term job if you want to progress. Stop gap job really.

Pros

Once you're on the road its okay

Cons

Poor work conditions as outlined in review
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Official response from YODEL

1 September 2023
Thank you for taking the time to review Yodel.Firstly, we’re sorry to hear about the experience you had whilst working with us.It would be great to get some more detailed feedback therefore if you would like to get in touch please send your details to feedback@yodel.co.ukThanks again, Team Yodel

Full time hours for part time pay

At 80p a parcel you’re pretty much paying them to workTypical day 6-10 hours long and you’ll be making between £60 and £100 per dayIt’s never stable work and is very high mileageSome days I made £15 after fuel

Pros

Easy to get days off

Cons

Long hours poor pay
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Official response from YODEL

1 September 2023
Thank you for taking the time to leave us a review.Please be assured that we take all feedback onboard and your comments will be escalated to the appropriate Leader.We’d love to learn more about your experiences and how we can improve. Please email us at feedback@yodel.co.ukThanks again, Team Yodel

Terrible company exploits its employees your just a number here.

If you like doing 14 hour days then this job is for you . You're just a number . Most delivery is self employed they keep a few employed for the mainly rural or city centre stuff the self employed dont want , stuff they won't do . They closed the Sheffield depot and moved to Alfreton adding 60 miles a day and upto 2 1/2 hours to my day . The most enjoyable part of the job was giving them my notice .

Pros

None

Cons

Long hours, no time for a break .
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Official response from YODEL

1 September 2023
Thank you for taking the time to review Yodel. Firstly, we’re sorry to hear about the experience you had whilst working with us. We take all feedback onboard and will investigate this further. It would be great to get some more detailed feedback therefore if you would like to get in touch please send your details to feedback@yodel.co.ukThanks again, Team Yodel

Long hours short lunch break

I don't like the long hours of work but short breakYou get 30 mins break on an h8 hour shift. That's not enough For example8 hours shift it should be 1 hour break. Especially working a night shift

Pros

Nice atmosphere

Cons

Long working hours shot breaks
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Official response from YODEL

1 September 2023
Thank you leaving us a review. It would be great to get some more detailed feedback therefore if you would like to get in touch please send your details to feedback@yodel.co.ukThanks again, Team Yodel

Payment deductions

Whilst working as a delivery contractor, Yodel would deduct money from wages based on pictures of a delivery. It claims it did not comply with their standards, irrespective of the the fact that delivery was completed and the company was still paid by the customer for the delivery. Not fair

Pros

Nil

Cons

Nil
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Overall rating

Based on 1,053 reviews

Ratings by category

2.7 out of 5 stars for Work/Life Balance
2.6 out of 5 stars for Salary/Benefits
2.4 out of 5 stars for Job security/advancement
2.5 out of 5 stars for Management
2.6 out of 5 stars for Culture

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