Working as a Courier at YODEL: 113 Reviews

Need a large car

Home courier (Former Employee) - Farnborough, Hampshire - 20 February 2023

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I only had a small car. Kept getting large parcels and boxes. Kept having an overloaded car. I Kept complaining about it, they blamed night colleagues for not reading signs on cages etc. Yoy only 83p per parcel no matter what size it is. Never saw the mobile phone allowance either.

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Official response from YODEL

10 March 2023

Thank you for leaving a review on Yodel. We are very sorry to read that you kept getting parcels that were too large for your car. Please feel rest assured that we take all feedback onboard and will endeavour to investigate further.Thanks, Team Yodel

Avoid at all cost

Self Employed Courier (Former Employee) - Coventry, West Midlands - 20 September 2023

So the depot was in Coventry, so they had drivers that would your load to your house which is nice but they’re supposed to come from 8am-11am but the earliest I’ve received them is 11am must of the time it’s 2pm and you have to stay at home because you can’t miss them. When you receive the parcels it’ll take you an hour to hour and half sorting and you have to plan your own route. The pick your days thing is not true I had Saturdays off and ever since I started working with yodel I’ve always had someone come drop parcels on days I do not work then get asked to deliver them and if you don’t they’ll hit you with failure to deliver however many parcels were due out then and it’s £2 per parcel you didn’t deliver which is crazy when you weren’t supposed to be working and the managers will have ago at you and be rude to you and try scare you into doing it on your days off. There is next to no training and you have no idea who your managers are or anything. And they say the pay is £16-£18 but in reality when you calculate the time it takes you to sort 100 parcels and all the times you have to fail a delivery because they’re not in and no one els will take it and there’s no safe place because you can’t just leave it at someone’s door or front porch that 100 parcels turn into like 70 or 60 so you’ll do like 5 hours and be paid £8-£10 an hour and on top of that managers will deduct that even more for the smallest things. I worked there for 3 weeks and then when they decided to bring parcels on my day off then say you failed to deliver them because i refused to be forced to work when there -

Pros

No pros at all

Cons

Pay, management, system

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Official response from YODEL

22 September 2023

Thank you for taking the time to review Yodel. Firstly, we’re sorry to hear about the experience you had whilst working with us. Please feel rest assured that we take all feedback onboard and will endeavour to investigate further.With that said, it would be great to get some more detailed feedback therefore if you would like to get in touch please send your details to feedback@yodel.co.ukThanks again, Team Yodel

absolute shambles

Self Employed Courier (Current Employee) - Truro, Cornwall - 23 August 2023

spend all morning waiting for parcels to arrive at door, never know what time they arrive, then spend an hour of unpaid work sorting them all in order of location and load into car, drive around like a headless chicken all day with little to no help from management, they expect the most from you but in return pay you the least. get off work end of day around 7pm for a horrendous £30 day, of which you have to put £15 back into fuel because they lie about paying your fuel. hours will eat your life before you know it all for close to nothing in return. full day of hard work around 6 hours for what, a meal deal?

Pros

can go shop on shift

Cons

everything else

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Official response from YODEL

1 September 2023

Thank you for taking the time to review Yodel. Firstly, we’re sorry to hear about the experience have had while you are working with us. We take all feedback onboard and will endeavour to investigate further. It would be great to get some more detailed feedback therefore if you would like to get in touch please send your details to feedback@yodel.co.ukThanks again, Team Yodel

Keep away

Courier (Former Employee) - Perth - 25 June 2023

What is the best part of working at the company?There’s none only interested in themselves What is the most stressful part about working at the company?Waiting for late trailers not getting paid till you deliver What is the work environment and culture like at the company?Bullying and intimidation is normal What is a typical day like for you at the company?Very stressful and demanding for little in return

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Official response from YODEL

4 August 2023

Thank you for taking the time to review Yodel. Firstly, we’re sorry to hear about the experience you had whilst working with us. Please feel rest assured that we take all feedback onboard and will endeavour to investigate further.With that said, it would be great to get some more detailed feedback therefore if you would like to get in touch please send your details to feedback@yodel.co.ukThanks again, Team Yodel

Delivery driver

Self Employed Courier (Former Employee) - Northwich, Cheshire - 20 May 2023

Was employed as a self employed courier and I enjoyed the work but the parcel volume just wasn’t enough to make a decent wage.The parcels were delivered to my home address around 10 and then I scanned them and placed them in my car and off I went, I only got about 50-60 parcels a day and was finished in 3 hours but at only 80p a parcel including the fuel allowance it worked out at £48 and was using about £10 a day on fuel.Can’t have holidays are you are self employed and I worked 6 days a week.If the parcel volume was higher, rate of parcels and holidays then I would definitely go back.The only thing I would say is get a business phone as I was pestered on my personal phone with people wanting pestering me about parcels. Management at the Stoke depot were friendly and always on hand if I had any queries.

Pros

Flexible, own boss

Cons

Customer ringing, pay and parcel rate

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Rewarding and fun

Self Employed Courier (Current Employee) - Borehamwood, Hertfordshire - 3 May 2023

I love working for Yodel. I have been a courier with them for 6 years. Management are great. As long as you are prepared to work and follow the set guidelines for delivery you will be rewarded.

Pros

Flexibility, you are your own boss

Cons

Getting wet in the rain! 😂

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Official response from YODEL

19 May 2023

Thank you leaving us a 5* review!We appreciate your feedback. We will ensure this is fed back to the wider Yodel team. You can contact us at feedback@yodel.co.uk to discuss anything in more detail.Thanks again, Team Yodel

Great team

Warehouse Parcel Sorter/Courier (Former Employee) - Omagh - 14 January 2023

Physically demanding but lots of motivation from the team. Management aren’t afraid to get stuck in and everyone pulls their weight. Pay is fair and if you’re willing to work there’s alot to be made, especially around Christmas time.

Pros

Great team & management

Cons

Christmas time gets challenging

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Official response from YODEL

10 March 2023

Thank you very much for leaving us a 5* review! You make a difference in our company every day.We really appreciate your feedback and will ensure this is fed back to the wider Yodel team. Thanks again, Team Yodel

Not bad

Self Employed Courier (Former Employee) - Llanelli - 11 December 2022

Self employed courier work. Pay rates quite low. Can choose amount of parcels you take. Work 6 days each week. Use your own vehicle you pay petrol and insurance

Pros

Can book time off

Cons

Sometimes late start

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Official response from YODEL

20 December 2022

Thank you for taking the time out leave your honest review. We really appreciate your feedback and will ensure this is fed back to the wider Yodel team. Thanks again, Team Yodel

Decent place to work part time

Parcel Courier (Current Employee) - Sheffield - 9 December 2022

For part time work, it's acceptable and not too stressful outside of xmas rush. There can be issues when you have to use the app for work as it does have bugs, and the automatic route optimisation has been poor in my experience.

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Official response from YODEL

20 December 2022

Thank you for taking the time out to leave a review. We really appreciate your feedback and will ensure this is fed back to the wider Yodel team. Thanks again, Team Yodel

Really bad

Self Employed Courier (Current Employee) - Redcar - 2 December 2022

Pay is bad and the hours are long and when ask for no parcels they still send them. Management are poor. They never listen to your requests even tho your self employed

Pros

Nothing

Cons

Bad management/ long hours

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Official response from YODEL

20 December 2022

Thank you for taking the time to review Yodel. Firstly, we’re sorry to hear about the experience you had whilst working with us. Please be assured that we take all feedback onboard and your comments will be escalated to the appropriate Leader. It would be great to get some more detailed feedback therefore if you would like to get in touch please send your details to feedback@yodel.co.ukThanks again, Team Yodel

If your willing to work hard alot of money to be made

Self Employed Courier (Current Employee) - Ipswich, Suffolk - 19 November 2022

By far the best job I've had! Flexible work days and good pay.if your willing to work hard you can make good money. Me and my partner work together 6 days a week, get to the deport at around 8.am takes about a hour to load up you car or van then finish around 3- 3:30 on average take home pay £2000 ever two weeks. More around busy Christmas period.

Pros

Good pay, flexible work schedule, friendly managers

Cons

Busy around Christmas and need to be confident driver

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Official response from YODEL

6 December 2022

Thank you very much for your 5* Review. We are thrilled to read that you are enjoying working with Yodel and are satisfied with your pay. We hope you stay with the Yodel family for much longer. Thanks again, Team Yodel

Not worth it

Self Employed Courier (Former Employee) - North East - 17 November 2022

Don’t be fooled by the potential earnings, this job is only close to viable with a van, car owners won’t be able to make a living off this job and you’ll just run your car into the ground, long days, little training and I mean little training, pushed out the door with an app on your phone and a boot full of parcels to fend for yourself on the supposed training day with no support, not worth the hassle, do yourself a favour and look for something else!

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Official response from YODEL

18 November 2022

Thank you for leaving a review. We’re sorry to hear about the experience you had whilst working with us. We take all feedback onboard and will endeavour to investigate further. It would be great to get some more detailed feedback therefore if you would like to get in touch please send your details to feedback@yodel.co.ukThanks again, Team Yodel

Ok I guess

Self Employed Courier (Current Employee) - North West - 2 November 2022

Parcels are delivered to couriers home in my case though you never know when they will turn up Every day is different Never know what you will earn each week Self employed yet have to give 4 weeks notice if you want to take any days off which you don’t get paid for With fuel costs rising some days you can actually spend more than you earn

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Good work / life balance

Courier (Former Employee) - Lincoln - 4 September 2022

You're able to work your own hours, parcels are delivered to you and paid fortnightly.As long as you do your job properly then there are no issues with management.

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Long hours - low pay 'self-employed' con

Local delivery/courier (Former Employee) - Peterborough - 22 August 2022

A typical day would mean receiving parcels earliest 11am, so it maybe 12/1pm before starting a 7-8 hour round delivering parcels, way too late!Very low rate for delivery in a rural area where there can be 10 miles between drop offs. I did this before fuel costs shot up, so how anyone makes this pay now is unbelievable!!I had quite good support from my local manager and depot, but there is no way that any 'self employed' courier can make a sustainable living out of this job. Don't believe the hype, yes you are your 'own boss' but your virtually working for nothing , while COSTING you an arm and a leg in fuel costs and car wear.

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Official response from YODEL

3 October 2022

Thank you for your honest review! Firstly, we’re sorry to hear about the experience you had whilst working with us. Please feel rest assured that we take all feedback onboard and will endeavour to investigate further.With that said, it would be great to get some more detailed feedback therefore if you would like to get in touch please send your details to feedback@yodel.co.ukThanks again, Team Yodel

wasnt my thing

Self Employed Courier (Former Employee) - Colchester - 6 August 2022

wasnt really my thing but not bad can work for people who thrive in that kind of stuff. finding houses was a pain and there was a lot of parcels and when people didnt answer doors it was fustrating.

Pros

work on your own

Cons

some places are impossible to find

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Official response from YODEL

16 August 2022

Hello,We appreciate your honest feedback - thank you!We will ensure this is fed back to the wider Yodel team. Thanks again, Team Yodel

Don’t bother!

Courier (Current Employee) - Livingston depot - 9 July 2022

You get parcels whenever the depot decides - mine come any time between 11am & 2pm so you need to make sure you’re free between those times each day. Don’t expect any help from the depot - they rarely answer the phone. Don’t go looking for any wage rise either - I’ve been in the same parcel rate for the last 6 years…Frustrating the amount of folk that order something on next day delivery, who then get a message to say I’m on my way with their parcel, then decide to go out for the day! You want something? Stay in for it!

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Hopefully not the best review for yodel.

Courier self employed (Former Employee) - Devizes - 12 June 2022

Sack after one year of employment just for calling in sick, for the first time. Sacked due to it being very busy during November hence calling in sick is not allowed. Issues such as no vehicle provided, no in car mapping, no hand free technology provided, wear and tear on my own vehicle, low pay, expected to provide hands free and answer the phone every time a call from the office was received which is sometimes impossible. On a self employed basis, without the vehicle and all the equipment required for the job being provided, I think it cost me more than I earned.

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Terrible

Self Employed Courier (Former Employee) - Lincoln, Lincolnshire - 23 May 2022

The pay was ok but the management was absolutely horrendous. Would not recommend working for Yodel in the slightest. Managers blame everything on you when something's gone wrong. You can deliver anywhere from 20 to 150 parcels a day and you don't get any help planning your route so if you don't know the area it takes forever.

Cons

Long houes

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Official response from YODEL

20 June 2022

Thank you for taking the time to review Yodel. Firstly, we’re sorry to hear about the experience you had whilst working with us. Please feel rest assured that we take all feedback onboard and will endeavour to investigate further.With that said, it would be great to get some more detailed feedback therefore if you would like to get in touch please send your details to feedback@yodel.co.ukThanks again, Team Yodel

Good atmosphere

Courier (Former Employee) - Glasgow - 2 April 2022

Delivering parcels ad a xmas temporary worker enjoyed it energetic and on the move .Preparation could have been better for busy xmas period with a bit more investment in technology but allin all I enjoyed it.

Pros

Quality vehicles

Cons

Temporary only

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Vindictive and unhelpful

Self Employed Courier (Former Employee) - Llandudno Junction - 16 March 2022

Your dropped in the deep end with no help or quality training 1 day if your lucky, hardly any support, backstabbed by management. dont get payed for loading or unloading have to work through brakes most of the time, have to figure out what cart is your designated one without being shown how to identify it, work place is toxic unless you already know someone there. Worked there for a week and was not even paid when i decided to leave due to backstabbing.

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Official response from YODEL

28 March 2022

Thank you for taking the time to review Yodel. Firstly, we’re sorry to hear about the experience you had whilst working with us. Please feel rest assured that we take all feedback onboard and will endeavour to investigate further.With that said, it would be great to get some more detailed feedback therefore if you would like to get in touch please send your details to feedback@yodel.co.ukThanks again, Team Yodel