Yorkshire Ambulance Service NHS Trust
3.3 out of 5 stars.
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Yorkshire Ambulance Service NHS Trust Employee Reviews

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Long training period, with supportive trainers. Very unsociable hours with reasonable pay (definitely needs increasing for the job you’re doing) and more support needed for difficult calls
Pros
Nice staff
Cons
No support
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I don't know where to start really so I will just post a warning.This is the worst employer I have ever worked for. I guess I have been spoiled as I have worked for companies in the past that care about their staff. YAS is definitely not one of these. I am happy to be out and now working for a company that does appreciate their staff. If you look at the staff turnover and the other reviews, you will see all you need to see. If you are desperate, then maybe go for it... But don't say I didn't warn you!!
Pros
None.
Cons
I don't have enough time to list them all.
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Lack of support to progress. Management are disjointed from reality. Individuals are not supported fully. Ambition is suppressed. Colleagues are the highlight of the job along with patients.
Pros
Pension
Cons
Management and lack of progression.
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Very rewarding job, can be a bit stressful at times but there is lots of support should you need it. There's also lots of on the job training and support
Pros
Very rewarding
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For an organisation that is supposed to care for people, it does not care about its staff. Avoid at all costs if you do have any underlying health conditions.Also, witnessed a lot of casual racism from the conversations by staff whilst on station.
Pros
None spring to mind
Cons
Poor management
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YAS is everything a NHS trust should be, excellent staff, excellent opportunity, everything about it is excellent. From the moment you get offered a interview to the moment you accept your job offer it’s faultless. When working for YAS it’s brilliant, no days are ever the same, no job is repetitive, it’s like working for 1 big family; at the end of the day that’s what we are.
Pros
Everything
Cons
Long hours but that what you sign up for
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They talk a lot about values, however behaviours of staff and senior leaders is often contrary to these. Also if you are 'different' it can be a very difficult place to work as the organisation does not act against individuals that behave in what would be viewed as offensive / inappropriate in another organisation.
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The training & trainers were amazing, a really lovely experience in this department. However, Payroll were absolutely appalling, you never get the correct wage and they are extremely difficult, rude and inconsiderate of personal circumstances. If you have dependants this isn't the greatest place to work, you never know what you have to survive on month to month.
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YAS values look good but some managers need to look at the values and work to them. A place where if your face fits you are ok. Quite blame culture orientated.
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I really enjoyed working for the Yorkshire Ambulance Service NHS as they are very professional and great staff. Was good experience working with Yorkshire Ambulance Service NHS.
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On average the vehicle take 2/230 hrs to do one ambulance you have 15-20 vehicles in a 10 hr shift on your own at time's these things saves life's you get it wrong. People die and the blame is on you you have to sign it off be aware .... Constant pressure and management are clowns love the NHS and the lower end staff good work
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Varied work on a daily basis. Colleagues become your 2nd family. Life skills and medical skills learnt. No family/work life balance. Wages are fair. Management can be hit and miss. Autonomous working. Training provided. Can have very difficult jobs but remaining professional can be difficult. Can meet some fantastic people who become lifelong friends. Feel like you make a difference when helping families in their worst times.
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Not about patient care, senior managers all for themselves, no compassion to staff or patients. Long shift which wasn’t a problem but constantly forced overtime. Unorganised meaning may be moved around Yorkshire to complete your shift and at short notice Hull to Bradford for one shift. The best job in the world I used to think but unfortunately ruined by managers full of self importance
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Would love to go back to work for YAS but no vacancies in what i want . It was a long way to travel for 3 hours a day I wish i would have stayed and gave the job longer it could have lead to something else in NHS maybe. Big regret my fault really same as i say would love to go back .
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The PTS Call Handler position is Monotonous and isolating. Every day is exactly the same. You receive daily verbal abuse from callers, Team Leaders and management leave you to deal with stressful situations without support or intervention. No scope for social interaction with work colleagues as the calls are end to end throughout the shift. No breaks given just half hour lunch break for full time staff. Bad atmosphere and low morale within the department which is exasperated by being short staffed adding to preassure. It is a Band 2 position but the complexity and nature of the job In my opinion exceeds base level. Unfortunately I had to leave due to lack of support from management.
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Ambulance work takes a special type of person, but YAS don't appreciate and support their hard working dedicated staff. On the other hand, many employed by YAS should have been let go years ago, managers in particular can fail in their task and be side-stepped instead of sacked.
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I worked part of the 999 call team. The work can be interesting but 75% of the time its the same thing, same types of call, and you're never learning anything new. The working environment is very informal, and far from professional, to say its part of NHS. Had to leave because like most people it just messes with your head. 12 hour shifts, on and off. Sometimes went days without sleep, and not due to constamtly being at work but it having affects on your personal life. If youre in to just doing your job and getting out of there and able to bite the bullet, and able to take the occasional 'racist banter' then feel free to join.
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Training is absolutely amazing, you gain so much knowledge and experience within such a short amount of time... the staff are brilliant! Everyone makes you feel welcome and like you’re part of one big family, no matter how long you’ve been in the trust. Very supportive managers and colleagues and a lot of career pathways which makes it manageable to work your way up to where you want to be! Couldn’t be happier working for YAS and never felt so proud to wear a uniform!
Pros
Support, friendliness, pathways to success
Cons
Fast-paced and demanding
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Supported managed, well supported , training available , great colleagues to work with, great location, pathways available , access to equipment and regular training
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Very poor management on every level, with increasing demand and decreasing quality from ambulance control as well as senior management. Can be rewarding at times, when not dealing with inappropriate or misclassified incidents. Have occasionally worked 10 consecutive hours (ie, an entire shift) without being given the opportunity or choice to take a break.
Pros
Occasionally rewarding
Cons
Excessive hours and poor management
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Progression and Advancement Opportunities- if your face fits! Family Friendly Hours - YAS is the family, don’t expect to see yours much as operational front line. If you don’t like it - Leave (quote/unquote) Ongoing Training & Development - yes on fire extinguishers! Pity it’s not so robust about the ‘clinical refresher training’ If you love the ‘helping people and giving something back’ then this jobs for you. Don’t expect to be ‘cared about/well thought of/thanked unless you’re a Wakefield HQ Desk Jockey - front line don’t matter
Pros
Paid well for what you do
Cons
Hours, Managers, treatment and wellbeing of staff
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