ZSL London Zoo Employee Reviews
United Kingdom20 reviews
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The people care so much about the animals and the zoo as a whole, but the decisions come from ppl in the offices who usually have never worked in the zoo, so their decisions were often not practical.Not enough was done to protect the public-facing staff.
Discounts, free zoo tickets, seeing animals, kind staff
Not amazing pay, management is frustrating and often don't know what they're doing, prioritise animals based on the profit they bring
Replenish the store when it still close, help the guest when it's open, jump on tills when necessary. I learned a lot, for example how to be multi tasks. Management is good. Their culture is the guest come first. The hardest part of the job were the collegues, the enviroment was too competitive. The most enjoyable part of the job was working with the amazing variety of animals and that you were working to feed and help the animals.
The absolute best place to work! A perfect balance between theory and practical work. We were introduced to the amazing life of working with wildlife whilst also being provided with practical skills that we can use in other areas of life. The people that I encountered were friendly and were willing to help with anything I needed. The most enjoyable part of the jobs was the range of different animals I worked with, it really opened my eyes as to the wonders of wildlife. I felt safe the whole time I was there and knew if there were any issues there were multiple places that I could go to for help.
I had a overall good experience and the busy day-to-day workplace positively challenged me with the different tasks or placements in sections everyday (from counter serving, being runner on the dinning floor or working in the kitchen). I found management very helpful and encouraging all staff to improve and grow in the company. I would of stayed at this employment if it was closer to my home. And if I had not struggled to keep the balance being a full-time student with their fixed working hours.
Good pay, friendly staff and helpful management.
Long hours (very fixed/set) and short breaks.
Fue un trabajo bastante desafiante, a menudo recibíamos hasta 10'000 personas al dia y teníamos que servir a todos, y gracias a esto aprendí a trabajar rapidamente y en grupo. Al mismo tiempo fue un trabajo muy divertido y satisfactorio.
Horas muy buenas
It was a great challenge for a long summer break and I met some interesting people who I still have great friendships with. The management are fun and energetic people. However this is just a temporary job role as the zoo is not open all year round and so the shifts are inconsistent, at this period I am not working there anymore.
A typical day working in retail at London Zoo starts with a morning briefing. In this briefing we all told the targets and sales from the previous day, and the layout of the days tasks. After the staff display and put out and delivery that has arrived from the warehouse that morning. After this is completed the next focus is customer service, staff members engage with customers and help with with their purchases to the best of their ability. Later in the day when the shops shut, floats are prepared and tills are cashed up for the next working day. Throughout my time at London Zoo I have learned a great deal.. Working within the retail and customer service industry has given me the ability to methodically solve problems quickly and effectively, particularly under pressure or in busy environments such as London Zoo. I have developed a good eye for detail and accuracy during my time of working in detail as it is the small things offered to customers that overall increase their enjoyment, and consequently encourage them to visit again.
Not many weekends free.
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