Skip to main content
Post your CV and find your next job on Indeed!

complaint handler jobs

Sort by: -
    • A track record of complaints handling.
    • Minimum of 5 years experience dealing with insurance complaints from inception through to settlement.
    • To manage the complaints related to MEWA expert witness cases including developing, updating and managing the complaints policy, investigating the complaint,…
    • Spot trends in complaints and suggest improvements to prevent future issues.
    • Experience handling complaints is a plus, but full training will be provided.
    • Liaise with customers to further understand a complaint and/or respond to the complaint.
    • Log all complaints that come to the business.
    • Pay: £30,000.00 per year.
    • Proven complaints handling or compliance experience within general insurance.
    • Supporting colleagues with complaints handling best practice and regulatory…
  • View similar jobs with this employer
    • Send complaint acknowledgements and final responses.
    • Maintain and manage all complaints in line with internal operational processes.
    • Minimum 2 years’ experience in a complaints handling role managing complex customer complaints or quality issues.
    • GP Anytime service for you and your family.
    • Experience of handling customer complaints and/or dispute resolution is essential.
    • Handle FCA regulated complaints about the provision of finance, as well as…
    • Effectively manage your caseload, meeting KPIs and ensuring quality responses, including: consumer complaints , complaints from installers, consumers or…
    • Reward platform – discounts for over 800 retailers.
    • 25 days holiday (rising with service plus option to purchase up to 5 extra days a year!).
    • On a daily basis you will be dealing with quantum and liability dispute cases, which cannot settle at Stage 2 in the OIC Portal.
    • Deal with customer queries and complaints, resolving them efficiently.
    • Hours: Monday - Friday 08:45 - 17:30 (one 8AM start is required per week.
  • View similar jobs with this employer
    • Send complaint acknowledgements and final responses.
    • Maintain and manage all complaints in line with internal operational processes.
    • The candidate must have a proven track record in SEND complaints and tribunal processes.
    • Interim specialist and knowledgeable support is required to clear the…
    • Record all activities accurately on CMS when dealing with each customer complaint.
    • Provide quality assurance of complaint investigations and replies; provide…

People also searched:

complaints officer
complaints manager
complaint handler home based
complaints
third party claim handler
complaint handler
complaint investigator
complaint officer
customer
customer resolution

Job Post Details

This job has expired on Indeed
Reasons could include: the employer is not accepting applications, is not actively hiring, or is reviewing applications

Complaint Governance Associate - 18 Month FTC - job post

Lloyd's of London
3.8 out of 5 stars
Chatham•Hybrid work
Full-time

Location

Chatham•Hybrid work

Benefits

Pulled from the full job description

  • Employee discount
  • Gym membership
  • Company pension
  • Cycle to work scheme

Full job description

Lloyd’s is the world’s leading insurance and reinsurance marketplace. We share the collective intelligence and risk sharing expertise of the market’s brightest minds, working together for a braver world.

Our role is to inspire courage, so tomorrow’s progress isn’t limited by today’s risks.

Our shared values: we are brave; we are stronger together; we do the right thing; guide what we do and how we act. If you share our values and our passion to build a future that’s more sustainable, resilient and inclusive, you’ll find a home at Lloyd’s – build a braver future with us.
As an Associate in the Complaints Governance team, you will need an eye for detail and be eager to learn about the insurance market and complaints handling process.

Key Accountabilities:
  • Ensure complaints made against the Society of Lloyd’s are handled in line with Lloyd’s and regulatory requirements (FCA and international regulators) by overseeing complaints handled by the market.
  • To support policyholders in making a complaint to Lloyd’s taking into account their individual circumstances and any vulnerabilities.
  • Undertake risk based sampling of responses issued by managing agents to ensure they meet regulatory and data quality standards.
  • To provide support and guidance to the market on Lloyd’s, FCA and international regulatory requirements through tailored support, forums and market meetings.
  • To identify and record non-compliance with Lloyd’s Complaints Code by the market to identify trends and issues.
  • To manage a portfolio of managing agents, taking the lead in addressing issues to improve complaint handling in the market, escalating to senior members of the team as required.
  • Investigate which managing agent underwrote policy, using all available data sources, including corresponding with policyholders, FOS, brokers, coverholders, delegated claims administrators and managing agents.
  • The role protects the Lloyd’s brand by ensuring policyholder are provided with the timely and correct information in response to their complaint, escalating high risk or vulnerable policyholders.
  • Contribute to accurate regulatory reporting by ensuring data contained within complaints management database is accurate and up to date.
  • To review on an ongoing basis work processes with a view to continual improvement in the handling of complaints.
  • To support the complaint Liaison and Investigation functions, including the investigation of complaints escalated by policyholders for review by Lloyd’s, FOS and Department of Insurance
  • Support the Senior Associates and Team Leader in the day to day management of an effective team, through the development of new team members.

This is a friendly and positive team where training will be provided and you will have the opportunity to learn and develop your skills in the role. Previous use of MS Word, Excel and Outlook would be an advantage.
Diversity and inclusion are a focus for us – Lloyd’s aim is to build a diverse, inclusive environment that reflects the global markets we work in. One where everyone is treated with dignity and respect to achieve their full potential. In practice, this means we are positive and inclusive about making workplace adjustments, we offer regular health and wellbeing programmes, diversity and inclusion training, employee networks, mentoring and volunteering opportunities as well as investment into your professional development. You can read more about diversity and inclusion on our
website
.

We understand that our work/life balance is important to us all and that a hybrid of working from the office and home can offer a great level of flexibility. Flexible working forms part of a total reward approach which offers a host of other benefits over and above the standard offering (generous pension, healthcare, wellbeing etc). These include financial support for training, education & development, a benefit allowance (to spend on our flexible benefits such as gym membership, dental insurance, extra holiday or to partake in our cycle to work scheme), employee recognition scheme and various employee discount schemes.
By choosing Lloyd's, you'll be part of a team that brings together the best minds in the industry, and together with our underwriters and brokers, we create innovative, responsive solutions allowing us to share risk and solve complex problems.
Should you require any additional support with your application, or any adjustments, please click the following link;
https://cleartalents.com/apply/lloyds-msa1645695881
Please note, clicking on this link does not register your application for the vacancy
Let Employers Find YouUpload Your Resume