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complaint handling jobs in Birmingham

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    • XD Connects is a Promotional Merchandise supplier, we are a multi-national company whose head office is in the Netherlands.
    • Monday to Friday 9am to 5pm.
    • Establish and monitor complaint handling performance indicators, case management standards and internal reporting processes.
    • Pay: From £30,000.00 per year.
    • Experience handling customer complaints professionally and empathetically.
    • Annual salary: up to £32,000.00.
    • Annual salary: up to £32,000.00.
    • Processing hire desk administration and handling customer and supplier queries with speed and accuracy.
    • Windsor Industrial Estate, Unit 3, Rupert Street,…
    • Experience in complaint handling and dispute resolution.
    • We’re looking for a proactive, professional and commercially minded Field-Based Resolution Executive to…
    • Proven experience handling buildings and contents claims involving loss assessors and legal representation.
    • Policy Expert Claims delivers a dedicated, end-to-…
    • Objection handling: recognising objections and steering the conversation in a different direction to over come them.
    • Starting pay: £27,976 Basic salary.
    • Experience handling customer complaints, aftercare and follow-ups.
    • We are looking for a friendly, professional, highly organised and proactive Receptionist with…
    • Maintain appropriate medical device risk management, post-market surveillance, complaint handling, vigilance and product traceability processes.
    • Ensure all hotel policies and procedures are followed, including financial processes such as cash handling and reporting.
    • Pay: £31,427.23 per year.
    • 5 years of customer service and/or service purchasing &vendor handling, or other experience within hospitality, travel or aviation sectors.
    • Confident handling escalations and building relationships with customers.
    • The Support Team Leader runs the day-to-day e-Quip support service.
    • Experience handling customer complaints and challenging situations.
    • Cruise Nation is a leading cruise booking platform renowned for transforming ordinary…
    • Confidence handling complaints and working with customer groups.
    • You will be joining a large and established housing provider operating across the West Midlands…
    • Have confidence in handling complaints and resolving challenging situations with tact, diplomacy and professionalism.
    • Hoar Cross Hall | Staffordshire.

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Internal Sales / Sales Administration
XD Connects
Holt Street, Birmingham B7 4BG
£30,000 a year
Full-time
Apply now

Job details

£30,000 a year
Employee discount, Gym membership, Free parking, On-site gym, Casual dress, Canteen, Company events
Full-time
8 hour shift, Overtime, Day shift, Monday to Friday
Holt Street, Birmingham B7 4BG

Full job description

Job description

Internal Sales

XD Connects is a Promotional Merchandise supplier, we are a multi-national company whose head office is in the Netherlands.

We are now looking for a further member to join our UK team in a permanent full time role. We are a friendly team who work together to deliver the best possible service to our customers and we pride ourselves on our award winning customer service.

Experience is essential, preferably in the Promotional Merchandise industry, but others will be considered depending on the level of experience. We need someone with excellent communication skills, face to face, on the telephone and by e-mail. You will need to be highly organised, as it can be quite a fast paced environment during busy periods, and have the ability to prioritise tasks and work under pressure.

The majority of the communication is done via email so you must be computer literate with a high level of accuracy and efficiency and excellent spelling and grammar. You will make and receive calls to and from customers regarding enquiries and orders, so must have a pleasant telephone manner.

The role includes:

Customer support
Order processing
Producing quotations
Making telephone calls
Taking telephone calls
Providing product information
Building relationships with customers
Handling queries/complaints

Must be able to multitask and prioritise your own workload

We have a huge range of products for our customers to choose from and we work closely with them to add logos and branding to these products for them to sell on to their customer. We are leaders in our industry with regards to ECO friendly and sustainable products. Our customers sell our products, as promotional merchandise, to a vast range of high profile well-known companies and as we have a large range of technology items someone who is technology minded and has a creative insight would be ideal. We're looking for someone who would be as passionate about the company as we are. We have really lovely offices in Enterprise Wharf, just over the road from Aston University. Free parking is available on site and the building is easily accessible on many bus and train routes.

Job Type: Full-time, Permanent, on site

Benefits:

  • Canteen
  • Company events
  • Employee discount
  • Free parking
  • Free, on-site gym

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday 9am to 5pm
  • Paid Overtime (when available)

Supplemental pay types:

  • Bonus scheme

Experience:

  • Administration & Customer service: 1 year (required)

Job Type: Full-time

Pay: £30,000.00 per year

Benefits:

  • Canteen
  • Casual dress
  • Employee discount
  • Free parking
  • Gym membership
  • On-site gym

Education:

  • A-Level or equivalent (preferred)

Experience:

  • Sales administration: 1 year (required)
  • Customer service: 1 year (required)

Work authorisation:

  • United Kingdom (required)

Work Location: In person

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