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Job Post Details

Hotel & Wedding Receptionist - job post

Grafton Manor Hotel
3.5 out of 5 stars
Bromsgrove B61 7HA
£26,500 a year - Full-time

Job details

Pay

  • £26,500 a year

Job type

  • Full-time

Location

Bromsgrove B61 7HA

Benefits

Pulled from the full job description

  • Company pension

Full job description

Job Summary

The Hotel & Wedding Receptionist is the first point of contact for guests and plays a vital role in creating a welcoming and professional atmosphere. The role involves providing exceptional customer service, managing guest check-ins and check-outs, handling reservations, responding to enquiries, and ensuring guests have an enjoyable and comfortable stay.

Key Responsibilities

· Always deliver an exceptional guest experience via in person, telephone or email.

· Own the administrative duties including reporting and updating booking systems.

· Play an active team role in succeeding the monthly target of new wedding deposits each month.

· Increase wedding showround bookings through effective communication.

· Complete guest check-in and check-out procedures accurately and efficiently.

· Manage room reservations, cancellations, and amendments using the hotel's property management system.

· Answer telephone calls, emails, and guest enquiries promptly and courteously.

· Process payments, issue invoices, and balance card transactions.

· Respond to guest requests and resolve complaints or concerns professionally, escalating issues where necessary.

· Maintain accurate guest records and ensure confidentiality of personal information.

· Work closely with the General Manager to align all team efforts to improve the daily hotel guest experience.

Skills and Experience

Essential

  • Previous experience as a receptionist.
  • Excellent verbal and written communication skills.
  • Strong interpersonal and customer service skills.
  • Good organisational and time management abilities.
  • Ability to remain calm and professional under pressure.
  • Competent computer skills, including Microsoft Office and reservation systems.
  • Numerate with the ability to process payment transactions accurately.

Desirable

  • Previous experience as a hotel receptionist or hospitality administrator
  • Knowledge of hotel property management systems (e.g. Rezcontrol or similar).

Personal Attributes

  • Friendly, approachable, and professional.
  • Well-presented with a positive attitude.
  • Reliable and punctual.
  • Strong attention to detail.
  • Problem-solving mindset.
  • Able to work independently and as part of a team.
  • Committed to delivering outstanding guest experiences.

Job Type: Full-time

Pay: £26,500.00 per year

Benefits:

  • Company pension

Work Location: In person

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