Are you passionate about helping people and solving problems? Do you thrive in a fast-paced digital environment? NatWest Group are looking for customer focused and self-motivated individuals to join their vibrant team in Belfast. Become the friendly voice behind NatWest’s banking experience.
Initially a 12-month temporary assignment, with the potential to extend or become permanent, this is an excellent opportunity to make a positive impact in customers lives by guiding, supporting, and making their day just a little bit better. Not only can you finish the day knowing you have made a real difference, but you will also be generously compensated for the work you do.
- Standard pay rate: £14.29 per hour
- Start date: Monday 23rd February 2026
- Location: Donegal Square East, Belfast
- You will work 35 hours over 5 days between the hours of 8am and 8pm, Monday to Sunday and will include some bank holidays. We will discuss your hours in more detail at interview stage
- First class training provided, 3 weeks classroom-based training before moving to the academy for 3 weeks where you will be on the floor with the team. Training will be onsite during standard business hours (Monday-Friday, 9-5pm)
- Once you are ready to work on a hybrid basis (determined by performance) you will be required to attend the office 6 times per month
Key Responsibilities:
- Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs and promoting a digital first approach
- Delivering real-time support to customers over the phone with empathy, clarity, and professionalism
- Becoming a go-to expert on NatWest’s banking products, services, and digital tools
- Troubleshooting issues and resolving queries with confidence and care
- Going above and beyond to turn everyday interactions into memorable experiences
- Meeting performance goals while contributing to a positive, team-focused culture
- Keeping accurate records of conversations and feedback to help us improve
The skills you will need:
- Previous experience in customer service
- Strong verbal communication
- A problem-solving mindset and a love for multitasking
- Tech-savvy with the ability to learn new systems quickly
- A team player attitude with a passion for helping others
- Adaptability and a pro-active approach to change and innovation
Benefits:
- Free access to UnMind – a mental health and wellbeing platform that you can use throughout the duration of your assignment to support with mental health, life events, and physical health and wellbeing
- Access to a benefits scheme giving you access to discounted holidays, vouchers, saving bundles, competition and giveaways and a 24/7 worker assistance programme including always accessible counselling services
Job Types: Full-time, Temporary
Contract length: 12 months
Pay: £14.29 per hour
Benefits:
Work Location: In person
Expected start date: 23/02/2026
