customer advisor jobs
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Job Post Details
Seafarer Safety & Health Clinical Advisor - job post
Location
Benefits
Pulled from the full job description
- Annual leave
- Employee discount
- Company pension
Full job description
Details
Reference number
Salary
Job grade
Contract type
Business area
Type of role
Health Professionals
Medical
Working pattern
Number of jobs available
Contents
- Location
- About the job
- Benefits
- Things you need to know
- Apply and further information
Location
About the job
Job summary
Are you a registered nurse or paramedic with experience working on board ships or within the maritime industry?
Do you have an understanding of seafarer medical fitness requirements and a passion for improving health and safety at sea?
Are you ready to provide expert medical advice, lead operational delivery, and represent the UK at national and international forums?
If so, wed love to hear from you!
The Maritime & Coastguard Agency (MCA) is seeking a Seafarer Safety & Health Clinical Advisor. The MCA is an Executive Agency of the Department for Transport (DfT), its job is to protect the public and those working at sea, and to provide rescue when necessary.
This role sits within the Directorate of UK Customer Maritime Services (UKCMS) which includes several customer-facing teams: the Registry of Shipping and Seamen (RSS), UK Shipping Concierge, Regulatory Innovation, Seafarer Safety & Health, and the Seafarers Technical Delivery team.
Under the remit of international and national legislation, the UK provides statutory medical fitness certification for seafarers and fishers and lays down standards for medical care on board ships. The role of the Medical Advisor is to provide clinical advice and work with the Medical Administration Team, within the Seafarer Safety & Health branch. This will involve contribution to the clinical aspects of the MCA medical certification system and approval of ENG Approved Doctors, medical referees, and ML5 medical assessors.
Joining our department comes with many benefits, including:
- Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
- 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays and a privilege day for the Kings birthday
- Flexible working options where we encourage a great work-life balance.
Read more in the Benefits section below!
Find out more about what it's like working at: Maritime and Coastguard Agency - Department for Transport Careers
Job description
As the Medical Advisor, you will be responsible for clinical advice and guidance for relevant policy such as the carriage of medical stores on vessels and contributes to the review and amendment of the Ships Captain's Medical Guide. You will act as the subject matter expert on clinical aspects of seafarer medical fitness examinations, and medical care on board ships. You will provide clinical advice and support to the Medical Administration Team, ensuring that the Team delivers a high quality and efficient seafarer medical examination and certification service.
Your responsibilities will include, but arent limited to:
- Providing medical advice and coordination of delivery of UK seafarer medical examinations and medical appeals (currently about 54,000 medicals per year), which includes participation in:
- the recruitment, re-appointment and audit of a network of MCA-approved Doctors in the UK and overseas (currently about 190) to serve the UK flag and UK seafarers.
- provision of guidance and training for MCA approved Doctors and the Approved Doctors' seminar.
- appointment of medical referees and annual casework audit meetings.
- governance and quality control of the seafarer medical examination system.
- Providing casework guidance including drafting advice for senior officials or ministers on clinical matters as appropriate.
- Attending Strategy meetings and steering groups which require clinical input.
- Audit participation of MCA approved doctors on a 5-year cycle.
- Providing clinical advice on acceptance of non-UK seafarer medical certificates and other equivalents and reviewing candidates for acceptance.
- Contributing to clinical advice to relevant policy, regulations and associated guidance to seafarers and fishers and to industry,
- Participating in the review of the Ship Captains Medical Guide
- Representing MCA for seafarer medicals at national and international forums.
- Liaising with Seafarer Training and Certification Branch on medical aspects of certificates of competency.
- Providing clinical advice on aspects of UK and international requirements for fitness to work as required (including fatigue, working time and impairment by use of alcohol or drugs).
For further information on the role, please read the role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.
Person specification
Essential qualifications/licenses:
- A registered nurse or paramedic, currently registered with the United Kingdom Nursing and Midwifery Council or appropriate Governmental regulatory body.
- A passport valid for international travel is required.
You will be required to provide evidence that you hold any essential qualifications/licenses at some point during the recruitment process. If you cannot provide evidence, your application will be withdrawn.
Required experience:
To be successful in this role you will need to have the following experience:
- Experience or understanding of seafarer certification and medical fitness requirements.
- Experience working as a nurse or paramedic on board ships or within the maritime industry.
Additional Information
Working hours, office attendance and travel requirements
Full time roles consist of 37 hours per week.
The role will be 34 hours per week with the remaining 12 hours per month allocated to undertake one operational shift per month to maintain currency and credibility with a pre-hospital provider. This would be with either an NHS Trust or another CQC Registered Organisation at the approval of the HMCG Medical Director where there would be exposure to acute clinical care. It will be for the successful applicant to agree a suitable arrangement with the relevant organisation.
Hybrid working available
This role is suitable for hybrid working, which is a non-contractual arrangement where a combination of workplace and home-based working can be accommodated subject to business requirements.
The expectation at present is a minimum of 60% of your working time a month will be spent at either your designated workplace (one of the locations cited in the advert) or, when required for business reasons, in another office/work location/visiting stakeholders. Your designated workplace will be your contractual place of work. There may be occasions where you are required to attend above the minimum expectation.
There will be some travel to other part of the UK, and overseas, including overnight stays.
If you have a question about hybrid working, part time/job share hours, flexible working, travelling for work, or require a reasonable adjustment, please contact the Vacancy Holder during the recruitment process to avoid possible disappointment later in the process should your working arrangements not be compatible with the requirements of the role (see below for contact details).
Visa Sponsorship
Please note that we will only offer sponsorship for a skilled worker visa where a role has been deemed to be business critical. This role does not meet that category, and we will not sponsor a visa. Therefore, this role is not open to applications from those who require sponsorship candidates must ensure they have the appropriate right to work in the UK before applying. Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.
Licences
Memberships
Behaviours
We'll assess you against these behaviours during the selection process:
- Making Effective Decisions
- Working Together
- Communicating and Influencing
- Managing a Quality Service
- Delivering at Pace
Benefits
Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits:
- Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
- 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
- 8 Bank Holidays plus an additional Privilege Day to mark the Kings birthday.
- Access to the staff discount portal.
- Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
- Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.
- 24-hour Employee Assistance Programme providing free confidential help and advice for staff.
- Flexible working options where we encourage a great work-life balance.
Find out more about the benefits of working at MCA .
Things you need to know
Artificial intelligence
Selection process details
How to apply:
Our selection process ensures a comprehensive assessment of each applicant's qualifications, skills, and potential fit within our organisation.
The selection process for this role will be:
Stage 1: Sift of CV and personal statement
Stage 2: Interview
You must be successful at each stage to progress to the next stage.
Stage 1: Sift
At sift, you will be assessed against the following Success Profile elements:
- Experience you will be asked to provide a CV (unlimited wordcount) and personal statement (500-word count). Please provide evidence of your Experience of the following:
- Experience or understanding of seafarer certification and medical fitness requirements.
- Experience working as a nurse or paramedic on board ships.
Further details around what this will entail are listed on the application form.
Should a large number of applications be received, an initial sift may be conducted using the lead Success Profile element, experience working as a nurse or paramedic on board ships. Candidates who pass the initial sift may be progressed to a full sift or progressed straight to assessment/interview.
Please note: the sift will be completed on a rolling basis whilst the campaign is still live, so you may receive your sift scores before the advert closing date.
The sift will take place week commencing 19th January 2026
Stage 2: Interview
At interview stage, you will be assessed against the following Success Profile elements:
- Behaviours:
- Making effective decisions
- Working together
- Communicating and influencing
- Managing a quality service
- Delivering at pace
- Experience
You will also be required to create and deliver a presentation to assess the Behaviour Communicating and Influencing. Guidance will be provided if you are invited to interview.
The interviews will take place week commencing 26th January 2026
This interview will be conducted online via in person at our Southampton office (Spring Place, 105 Commercial Road, Southampton, SO15 1EG). Further details will be provided to you should you be selected for interview.
You can find out more about our hiring process, how to apply, and application and interview guidance on our careers site .
Please note that we will try to meet the dates set out in the advert. There may be occasions when these dates will change.
Adverts with a reserve list
We will also hold a 12 month reserve list for this role, which may lead to potential opportunities beyond the role you applied for. You can read more about our reserve lists here.
Reasonable Adjustments
As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes.
Complete the Assistance required section in the Additional requirements page of your application form to tell us what changes or help you might need during the recruitment process. For instance, you may need wheelchair access at an interview, or if youre deaf, a Language Service Professional.
If you need a reasonable adjustment so that you can complete your application, you should contact Government Recruitment Service via dftrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
Document Accessibility
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
This job advert contains links to the DfT Careers website. Our website provides useful guidance and information that can support you during the application process. If you cannot access the information on our website for any reason, please email DRGComms@dft.gov.uk for assistance.
Further Information
For more information about how we hire, and for useful tips on submitting your application for this role, visit the How We Hire page of our DfT Careers website. You can find detailed information about the recruitment process and what to expect when applying for a role.
This role is full time only. Applicants who wish to work an alternative pattern are welcome to apply however your preferred working pattern may not be available and you should discuss this with the vacancy holder before applying.
Pre-employment Checking
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.
For further information on National Security Vetting please visit the Demystifying Vetting website.
Please be aware the levels of national security clearance are changing which may impact on the level needed for this role by the time of appointment. All efforts will be made to keep candidates informed of any changes and what that will mean in terms of vetting criteria. For more information please See our vetting charter.
All External applicants and current employees of accredited non-departmental public bodies (NDPBs) will be required to undergo a Social Media Check. A Social Media Check is a review of your publicly available online activity, typically across platforms like LinkedIn, Facebook, X (formerly Twitter), Instagram, and others. The purpose is to identify any public posts or content that could raise concerns for employers, such as:
Hate speech or discriminatory behaviour
Threats or acts of violence
Illegal activity or substance misuse
Sexually explicit material
Extremist views or affiliations
Importantly, this check does not involve hacking into your accounts or accessing private messages. It only considers content you have chosen to make public.
Employers use this kind of screening to help ensure their workplace remains safe, inclusive, and aligned with company values. Its not about judging your personality or lifestyleits about checking for potential red flags that might affect the role or company culture.
If you have questions or concerns about the social media check, we would be happy to explain in more detail whats being looked at and how your data is handled securely and fairly.
Feedback
Feedback will only be provided if you attend an interview or assessment.
Security
See our vetting charter .
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .
Diversity and Inclusion
Apply and further information
Contact point for applicants
Job contact :
- Name : Rachel Millican
- Email : rachel.millican@mcga.gov.uk
Recruitment team
- Email : dftrecruitment.grs@cabinetoffice.gov.uk
Further information
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website Here