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    • Additional qualifications or experience in customer service-related fields.
    • Act as the customer experience representative for designated regions, ensuring…
    • You'll likely have experience in customer support, customer experience, ecommerce operations, marketplace operations, logistics-heavy support, subscriptions, or…
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    • Internal and external customer satisfaction measures.
    • Coordinate efforts to deliver seamless experiences and exceed client expectations.
    • Good commercial awareness with the ability to balance customer expectations with operational and financial objectives.
    • Administrator roles in any of the above.
    • Previous experience in customer relationship management, account management, customer success, sales support or customer service.
    • Minimum 1-3 years' experience minimum in customer success related role, interfacing and working directly with customers.
    • Written and oral English communication.
    • A genuine passion for delivering an outstanding customer experience and helping customers achieve their business goals.
    • Provide training to customers in the use of the Abacus customers portal.
    • Documenting and tracking customer information (i.e. NPS, CSAT and customer…
    • Handle escalated customer issues efficiently, ensuring resolution and customer satisfaction.
    • Proven track record in coaching and developing teams to deliver…
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    • We’re particularly keen to hear from you if you have experience in customer-facing roles (for example retail, hospitality, contact centre, office reception, or…
    • Experience leading or supervising a customer service, complaints or customer relations team.
    • This is a fantastic opportunity for an experienced complaints,…
    • Demonstrable experience in fulfilment, logistics, planning, customer operations or manufacturing coordination.
    • Management of the following functions and team*.
    • Building & maintaining strong client relationships with a portfolio of customers.
    • At least 2-3 years of experience within a Sales/Account Management or Customer…
    • Previous experience within a customer service, customer account management or customer relationship management environment.
    • 25 days holiday plus bank holidays.
    • Collaborate with the sales and marketing teams to ensure consistent messaging and a unified customer experience.
    • Handle complex or escalated customer issues.

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Job Post Details

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KFC Cook - job post

Welcome Break
3.9 out of 5 stars
Charnock
Up to £12.87 an hour - Permanent

Location

Charnock

Benefits

Pulled from the full job description

  • Employee discount
  • Free parking

Full job description

Location: Charnock Richard, Chorley, Lan, United Kingdom, PR7 5LR
Job ID: 127279
Team: KFC (TMKF)
Job Type: Permanent
KFC Cook
Welcome Break, Charnock Richard, M6 Mill Lane, PR7 5LR
Pay up to £12.87 per hour plus £1 on-shift meals, 50% off-site discounts and more
Fantastic benefits & discounts, free parking & great career opportunities

Are you ready to join our world class team at Welcome Break, KFC, Charnock Richard? Look no further! As one of the UK’s leading motorway service operators, we’re always on the hunt for service superstars. This is a physically demanding role. Due to the nature of equipment used applicants will need to be age 18 or over.

As a team member at Welcome Break, no two days are the same. With many brands under our umbrella, you could be brewing up a storm in Starbucks or Pret, cooking finger lickin’ chicken in KFC, or becoming a stacking superstar in Waitrose – the possibilities are endless! While we may wear different uniforms, we are one big team – we are Welcome Break.

What’s in it for you?

As well as a competitive pay of up to £12.37 per hour, you’ll enjoy:

  • £1 on-shift meals from any of the food brands on your site, including Starbucks, Subway, Burger King, and many more!
  • 50% off any of our food brands in any of our sites for you and your family and friends, when you’re not working.
  • Grow with us – explore career opportunities from customer service to management with our development programmes and apprenticeships.

We make work, work for you! We have full-time and part-time flexible positions available, including seasonal hours or shifts so you can work around school, college or childcare.

What makes a world class team member?
Our team members are the face of Welcome Break. You’ll offer a warm welcome to every customer that walks through our doors, prepare perfect products and deliver an exceptional customer experience for people on the move.

We don’t expect you to know everything. We’ll provide full brand training when you join us.

Who are we?

We are baristas and cooks, managers and leaders. We are friends and colleagues, newbies and veterans. We share the same goals, we are one big team. We are Welcome Break.

To find out more and apply, visit our career site now.

About Welcome Break

Welcome Break is one of the UK’s leading motorway service operators, running 61 service areas and 31 hotels across the UK. Working for Welcome Break is not what it may seem to our everyday customer. When you come into one of our sites you will recognise your favourite brands such as Starbucks, Taco Bell, Subway, WHSmith, KFC, Pizza Express and Burger King, as well hotels under the Ramada and Days Inn brands. But what might come as a surprise is that we are all one team and that even with different uniforms, everyone works for Welcome Break.

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