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    • Demonstrable experience in fulfilment, logistics, planning, customer operations or manufacturing coordination.
    • Management of the following functions and team*.
    • ✅ Demonstrable experience of achieving operational KPIs, including productivity, quality, customer outcomes and employee engagement measures.
    • Far fewer are customer service professionals.
    • Pet food experience is not required.
    • Plenty of people have done customer service.
    • That's the whole strategy.*.
    • Manage and resolve customer escalations.
    • Undertake quality assurance and customer inspections.
    • Strong customer service and complaint resolution skills.
    • You'll likely have experience in customer support, customer experience, ecommerce operations, marketplace operations, logistics-heavy support, subscriptions, or…
    • Minimum 1-3 years' experience minimum in customer success related role, interfacing and working directly with customers.
    • Provide mentorship to team members.
    • We want someone who enjoys making tomorrow’s customer experience even better than today’s.
    • But however good the food is, it’s the experience our customers have…
    • Optimise customer offers and experiences to maximise commercial outcomes while maintaining compliance.
    • Proven experience building or significantly evolving a…
    • You'll play an important role in renewals, identifying growth opportunities, and delivering an excellent customer experience.
    • From managing complex requests across multiple divisions to keeping communication sharp and service outstanding, you'll play a vital role in delivering the…
  • View similar jobs with this employer
    • Exceeding customer expectations and delivering the best experience possible.
    • A passion for delivering exceptional customer service and going above and beyonf to…
    • Identify and address any operational bottlenecks or inefficiencies that may negatively impact the customer experience.
    • Leading by Example on the Floor:.
    • Deliver an outstanding customer experience through responsive communication and efficient service coordination.
    • Working Hours: 34 hours per week.
    • Ensure customer service standards remain high and continually look for ways to improve.
    • At least 2 years team leading/management experience, ideally in…
    • The Customer Experience Adviser is responsible for managing and developing customer accounts through proactive engagement, delivering an excellent customer…

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Job Post Details

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Finance Business Partner - job post

BESTSELLER
3.7 out of 5 stars
London E1 6PX•Hybrid work
Full-time

Location

London E1 6PX•Hybrid work

Benefits

Pulled from the full job description

  • Employee discount

Full job description

We are experiencing continued growth in our fast pace, Fashion wholesaler and retailer. We are looking for a commercially minded Finance Business Partner to lead our UK Finance Function, develop the team and act as a key business partner across our internal and external stakeholders. Reporting directly to our Country Manager, this role is integral for driving our business performance and optimising the financial operations across our UK market.

OUR TEAM
In order to drive your function, you will lead, develop and grow your UK Finance team of four, including a Finance Analyst and three Credit Controllers. Working in close cooperation with our international Group Finance function, you will gain alignment with our global standards and the timely delivery of accurate results, while giving you access to a strong international finance network.

YOUR RESPONSIBILITY

As the Finance Business Partner (UK), the role requires taking initiative and leading with direction and purpose.

  • A critical member of the UK Management team, optimising your function and ensuring alignment across all functions.

  • Push the Global Finance agenda into the future, building a network, seeking sustainable, competitive advantage, in order to develop a world class finance function.

  • Take ownership for the development and performance of the UK Finance team, providing coaching and clear expectations.

  • Be a key contact with customers and suppliers, performing profitability analysis and negotiating new contracts with Wholesale customers, intercompany agreements, operational costs and retail stakeholders.

  • Oversee Credit Control operations and ensure robust processes for customer collections and risk management.

  • Serve as the link between Group Finance reporting and UK management, translating financial results into actionable insights.

  • Lead the preparation of annual budgets, quarterly forecasts, and performance monitoring

  • Collaborate with Group Finance on month-end and year-end reporting processes, including audit preparation

  • Support payroll approvals, commission calculations, and annual salary review processes.

  • Identify and drive efficiencies, improvements, and future-focused financial initiatives.


YOUR PROFILE

You are a commercially driven Finance Partner, excellent at building relationships across the business, and a great track record for successfully leading & developing teams. You thrive in a fast-moving, entrepreneurial environment and have the ability to simplify complexity. You are a clear and concise communicator who is influential, collaborative, and willing to ‘roll up your sleeves’ to get the job done.

Qualifications:

  • ACA / ACCA / CIMA or equivalent full chartered level professional qualification combined with strong commercial experience
  • Experience in retail or fashion (preferred)


YOUR BENEFITS

  • You will become part of the BESTSELLER family, a culture where new ideas are welcomed, and all voices are heard

  • We believe in entrepreneurship; this means you have the freedom to do this in the way which works for you

  • You get responsibility and the opportunity to develop yourself, your team and your function from day one

  • Not to mention; our hybrid working approach, discounts across our 20 different brands, 14:30 Friday finish, 28 days holiday, health care benefits, wellbeing & fitness incentives and more...


WE LOOK FORWARD TO HEARING FROM YOU

We will process applications over the holiday period and invite for interviews first week of January. The position will be closed when we have found the right candidate. We provide equal opportunities for everyone, irrespective of gender, age, ethnicity, national origin, sexual orientation, disability or religious background, while creating an empowering environment where people can thrive and develop. For more information, visit www.about.bestseller.com.

ABOUT BESTSELLER
At BESTSELLER, we are more than 20,000 people in 38 different countries working for over 20 fashion brands such as JACK & JONES, SELECTED, VERO MODA, ONLY, PIECES, VILA, OBJECT, MAMALICIOUS, NAME IT, NOISY MAY and Y.A.S. We are a family-owned company with a strong foundation and values to build on, empowering us to pursue the ideas we believe in to take BESTSELLER forward. We are committed to diversity and provide equal opportunities for everyone, irrespective of sex, race, ethnicity, religion or belief, disability, age, sexual orientation or gender identity. We strive to create an empowering environment where people can thrive and develop. For more information, visit www.bestseller.com.

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