customer experience manager jobs

Why Ocado?

Here at Ocado Logistics, it's our mission to provide an outstanding customer experience for our partners, developing groundbreaking technology, opening multiple sites at an accelerating rate and engaging in exciting new business partnerships around the world - changing the way the world shops, for good. We are the beating heart of our UK business and comprise a network of cutting edge warehouses and offices across the country. We are delivering bags of possibilities for our employees and a career that will ensure no two days are ever the same. We wouldn't be able to positively impact the way the world shops without our passionate team members. We now have an opportunity for an LGV Compliance Manager to join the team.

About the role

The LGV Compliance Manager is the Subject Matter Expert (SME) on vehicle legality compliance, ensuring that logistics operations adhere to all relevant transport regulations and legislation, particularly concerning vehicles, drivers, and maintenance. This role is integral to driving best practices in Health & Safety and ensuring full legal compliance across all transport and fleet operations!

Role Details

• Working Hours: Standard 9-5 hours, but flexibility is expected around operational requirements, which may include working outside of usual hours.
• Location/Travel: This role requires regular travel to multiple LGV sites across the UK. Travel expenses (besides the home site location) will be covered

You will be

• Using your strong knowledge of transport legislation (including EU tachograph, WTD, vehicle weights & dimensions) to ensure full legal compliance in all areas of transport and fleet operations
• Driving best practices and maintaining adherence to Health & Safety policies and legislative requirements at the CFC and throughout the region
• Developing business cases for continuous improvement and detailing implementation plans to guide the management team in delivering initiatives
• Conducting internal and external audits for agency, service providers, and contractors to ensure consistency and compliance across operations
• Utilising your expertise in IT systems, including Transport Management Systems (TMS) and compliance tools, to manage and analyse data

About you

As the ideal candidate for the LGV Compliance Manager role, we are looking for a outgoing self-starter who will be the "go-to" person for all the Transport compliance requirements. This in an opportunity to grow at the forefront of retail logistics and modernise the LGV function, with full backing from our Head of Fleet and Transport!

Required Skills/Abilities

• An up-to-date Transport Manager CPC and strong knowledge of the external legalities and regulations
• Experience working in a similar, specialist role and an understanding of Operator Licence (O Licence) requirements
• A strong grasp of technical compliance standards, including Driver Hours Rules (EC reg 561/2006, 165/2014, 1054/2020), Working Time Directive (RTWTR 2005), maintaining roadworthiness, and the responsibilities related to Transport Managers (EC reg 1071/2009, Stat doc 3, 6).
• The ability to work independently, manage your own workload, and demonstrate a positive track record in attention to detail
• Excellent communication and interpersonal skills at all levels to lead, coach, and mentor team members
• A resilient and solutions-focused approach, capable of working under pressure

What can you expect to receive in return?

• Pension Plan: Secure your future with our pension scheme, featuring up to 7% employer contribution matching.
• Financial Protection: We offer Income Protection and Life Insurance for financial security.
• Wellbeing Support: Access dedicated apps and an Employee Assistance Programme for holistic well-being.
• Private Medical Cover: Rest easy with comprehensive private medical insurance.
• Generous Leave: Begin with 25 days, growing to 27 after 5 years, with an option to buy more.
• Family-Friendly: We support your family with maternity, adoption, shared parental leave, and paternity leave.
• Lifestyle benefits: Our benefits platform includes a Cycle to Work scheme, car salary sacrifice, and much more.
• Shopping Perks: Enjoy a 15% discount on Ocado.com and savings at popular retailers, days out, and restaurants
• A Competitive Bonus Scheme!

Join Ocado Logistics today and become a part of a culture that wholeheartedly values and supports your well-being throughout every stage of your career

Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion or belief, age or disability or union membership status

Reasonable Adjustments: If you require any reasonable adjustments or support during the application or interview process, please let us know. We are committed to making our recruitment process accessible to all candidates.