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    • KPIs — reporting to the Director on response times, despatch times, stock accuracy and customer satisfaction.
    • A background in programming would be helpful — not…
    • Additional qualifications or experience in customer service-related fields.
    • Act as the customer experience representative for designated regions, ensuring…
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    • Plenty of people have done customer service.
    • We are looking for a Customer Experience Manager to own the daily running of our customer care.
    • Proven experience delivering exceptional customer service.
    • Previous experience leading a customer service team within an FMCG or similarly fast-paced commercial…
    • Proven management experience in customer service or planning roles within the construction or insulation industry.
    • Strong leadership and supervising skills.
    • You will manage and support the Customer Services and Customer Operations function, helping the team deliver a clear, helpful and professional customer…
    • Previous experience in customer relationship management, account management, customer success, sales support or customer service.
    • Deliver an outstanding customer experience through responsive communication and efficient service coordination.
    • 24 days annual leave + bank holidays.
    • Experience supporting vulnerable customers, with a sensitive and considered approach.
    • Experience achieving and reporting against KPIs in a customer service…
    • Senior customer relations experience: You bring at least twelve months’ experience in a good quality customer relations role, ideally in a Contact Centre type…
    • Collaborate with the sales and marketing teams to ensure consistent messaging and a unified customer experience.
    • Handle complex or escalated customer issues.
    • Experience in a customer success, account management, or client services role.
    • A genuinely customer-focused mindset — you take ownership of problems and…
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Job Post Details

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General Manager - job post

Lounges
2.8 out of 5 stars
Manchester M21 9AJ
£38,000 a year - Full-time

Location

Manchester M21 9AJ

Benefits

Pulled from the full job description

  • Company pension
  • Discounted or free food

Full job description

Lounges are pretty special places, and what makes them so special is the brilliant people who run them. The person who runs the brilliant people who run the Lounge has to be super-brilliant, and that'll be you. Your standards will be as high as ours, but exactly how you do it will be unique to you. You'll be responsible for leading your team to deliver 14 great shifts, taking full ownership so your Lounge is an amazing and unique place to work and a great place to be for the local community. You'll be making sure every customer leaves happy. Which they tend to do. Thanks to your super-brilliant management

The Good Stuff

  • Overtime pay for every hour worked over contracted hours!
  • Staff food on every shift
  • 50% off food and drinks (including alcohol) from day one at all three of our brands - Lounge, Cosy Club and Brightside
  • Paid breaks
  • 28 days holiday (inclusive of Bank Holidays) pro rata
  • Enhanced maternity and paternity pay after 2 years service
  • The most talked-about staff party in hospitality - Loungefest!
  • Competitions and incentives (like jetting off on an all expenses paid trip with one of our suppliers)
  • Company pension scheme
  • Long service awards
  • Power over your pay with Wagestream
  • Emotional and practical support via the Licenced Trade Charity
  • Great opportunity for personal development and career progression in a fast growing business
  • Achievable bonuses
  • Tips shared equally across the team, based on hours worked
  • Christmas and Boxing Day off!

What you'll bring

  • You are probably an existing General Manager, Assistant Manager, Deputy Manager or Restaurant manager with a background in restaurants, bars, caf or coffee shops.
  • You will have experience of working in a bar environment with serving freshly made food and drinks preparation.
  • You will be familiar with managing through clear KPIs and making decisions considering labour; stock; food safety requirements, customer sentiment plus others in line with brand standards and a budget.
  • You will have delivered successful training and recruitment for front of house teams including servers through to Assistant Managers.
  • Ideally some experience back of house, understand what makes kitchen and kitchen teams click would be preferable.

If you want to find out more about us, follow us on LinkedIn or @life.at.loungers on TikTok and Instagram

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