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    • Demonstrable experience in fulfilment, logistics, planning, customer operations or manufacturing coordination.
    • Management of the following functions and team*.
    • ✅ Demonstrable experience of achieving operational KPIs, including productivity, quality, customer outcomes and employee engagement measures.
    • Plenty of people have done customer service.
    • We are looking for a Customer Experience Manager to own the daily running of our customer care.
    • Manage and resolve customer escalations.
    • Undertake quality assurance and customer inspections.
    • Strong customer service and complaint resolution skills.
    • You'll likely have experience in customer support, customer experience, ecommerce operations, marketplace operations, logistics-heavy support, subscriptions, or…
    • Minimum 1-3 years' experience minimum in customer success related role, interfacing and working directly with customers.
    • Written and oral English communication.
    • Proven experience managing and developing a customer‑focused team.
    • You’ll build strong relationships, oversee events and engagement activities, and work closely…
    • Collaborative by nature - has worked effectively with comms, product, engineering, and customer service teams to deliver joined-up customer experiences.
    • Playing an active role in the site leadership team, working closely with Transport, Customer Service and Warehouse departments to drive operational excellence…
    • Equivalent practical experience will also be considered.
    • Experience in a customer-facing, account management, customer success, recruitment, sales, or similar…
    • Identifying additional hire needs to support customer projects and drive efficiency.
    • Coordinating hire and sales activity across GAP divisions and external…
    • Win token prizes, unforgettable experiences, or the ultimate incentive: VIP live event experiences with stage-side seats and exclusive Hideaway lounge access at…
    • Identify and address any operational bottlenecks or inefficiencies that may negatively impact the customer experience.
    • Leading by Example on the Floor:.
    • Deliver an outstanding customer experience through responsive communication and efficient service coordination.
    • 24 days annual leave + bank holidays.
  • View similar jobs with this employer
    • Exceeding customer expectations and delivering the best experience possible.
    • A passion for delivering exceptional customer service and going above and beyonf to…

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Job Post Details

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Supervisor - job post

Admiral Slots
3.3 out of 5 stars
Doncaster DN1 1LD
£12.94 an hour - Full-time

Location

Doncaster DN1 1LD

Full job description

Hours per week: 30

Shift pattern: Monday-Sunday, Morning and Evenings Shifts. Full flexibility required throughout the week, working 5 out of 7 days per week.

If working between the hours of 11pm and 6am, you will receive an additional £1.50 per hour between those times.

As a supervisor you will be supervising the venue floor and staff on shift, as well as acting as manager in their absence. Further duties may also include:

  • Carrying a master cash float
  • Key holding duties
  • Admin duties
  • Supporting in collections and banking
  • Customer service escalations.

Alongside the above duties you will be expected to deliver excellent customer service and will play an integral role in day to day running of our venue. You could be:

  • Promoting our excellent offers, promotions and events.
  • Providing refreshments and snacks to our customers.
  • As a coin based business, handling cash is a big part of our teams daily duties, therefore you will be expected to provide customers with change.

With us operating within the gambling industry, there is an element of ID checking, as we operate a challenge 25 policy across all of our venues, as well as complying with and following strict gambling legislation.

Luxury Leisure Talarius, trading as Admiral Slots, is a market leading provider of slots and gaming entertainment in the UK.

Boasting over 280 high street and seaside gaming stores, Admiral offers the ultimate gaming experience, showcasing the best casino and classic slot games available on both the most technologically advanced slot machines and traditional fruit machines. We are constantly investing in the latest technology releases and looking to acquire new venues to continue to grow our portfolio.

Our Aim is to offer our Customers impeccable playing environments and an outstanding service that sets us apart from our competitors. Many of our stores are recently refurbished portraying a really modern outlook and a first class working environment.

Working for Admiral is rewarding, fun and delivers excellent opportunities to progress and develop both personally and professionally.

Address: Luxury Leisure, Fifth Avenue Plaza, Team Valley Trading Estate, Gateshead, NE11 0BL
Contact (Head Office): 0191 497 8200

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