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    • Additional qualifications or experience in customer service-related fields.
    • Act as the customer experience representative for designated regions, ensuring…
    • Own a portfolio of CareLineLive customers across the customer lifecycle.
    • Strong commercial awareness with experience supporting customer retention and growth.
    • Plenty of people have done customer service.
    • We are looking for a Customer Experience Manager to own the daily running of our customer care.
  • View similar jobs with this employer
    • Significant leadership experience in a corporate customer service, complaints, customer relations or other service delivery environment, with a strong…
    • Minimum 1-3 years' experience minimum in customer success related role, interfacing and working directly with customers.
    • Written and oral English communication.
    • Customer experience and customer satisfaction methodologies.
    • Support business change initiatives and customer experience programmes.
  • View similar jobs with this employer
    • Significant leadership experience in a corporate customer service, complaints, customer relations or other service delivery environment, with a strong…
    • Collaborate with the sales and marketing teams to ensure consistent messaging and a unified customer experience.
    • Handle complex or escalated customer issues.
    • KPIs — reporting to the Director on response times, despatch times, stock accuracy and customer satisfaction.
    • A background in programming would be helpful — not…
    • Experience in a customer success, account management, or client services role.
    • A genuinely customer-focused mindset — you take ownership of problems and…
    • Handle escalated customer issues efficiently, ensuring resolution and customer satisfaction.
    • Proven track record in coaching and developing teams to deliver…
    • Phone‑based customer service experience is desirable but not essential.
    • This role requires resilience, attention to detail, and a proactive approach to ensure…
    • Identifying additional hire needs to support customer projects and drive efficiency.
    • Coordinating hire and sales activity across GAP divisions and external…
    • The Mission Control team plays a vital role in ensuring our customer-facing operational areas achieve optimal service results.
    • Previous experience in a managerial role, ideally from a contact centre environment.
    • £31,238 - £35,238 plus benefits.
    • Customer Service (Patient Contact Centre).

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Job Post Details

This job has expired on Indeed
Reasons could include: the employer is not accepting applications, is not actively hiring, or is reviewing applications

Intern - Housing Management and Strategy - job post

South Cambridgeshire District Council
4.1 out of 5 stars
Cambourne•Hybrid work
£13.60 an hour - Internship

Location

Cambourne•Hybrid work

Full job description

Intern - Housing Management and Strategy

Job description

Are you a creative and analytical thinker with a passion for social media, data analysis, and improving customer engagement? We’re looking for an enthusiastic intern who can bring fresh ideas to enhance our online presence while diving into meaningful research projects that shape our future strategies.

This internship will run from Monday 15th June to Friday 4th September and will be located at our head office in Cambourne, Cambridgeshire.

What You'll Do:
  • Develop innovative social media strategies and content to boost engagement, particularly among younger tenants.
  • Analyse 10 years of Right to Buy (RTB) sales data to produce a detailed report on property trends, including resale timelines, sale prices, and current occupancy status.
  • Investigate rental patterns and ownership changes post-discount period.
  • Review internal tenant satisfaction surveys and propose improved engagement methods.
  • Help design a structured reporting system to support the development of a Consumer Standards Dashboard.
Perfect For you If:
  • You have strong analytical skills and enjoy working with data to uncover insights.
  • You’re creative and confident in developing social media content and strategies.
  • You have excellent attention to detail and can manage multiple tasks effectively.
  • You’re comfortable using tools like Excel or data visualization software.
  • You’re passionate about improving customer experience and engagement.
What We Offer:
  • Inclusive and Supportive workplace culture - interns join a friendly team environment where diverse backgrounds are valued, colleagues are approachable, and wellbeing is supported.

  • Meaningful Community Impact - By working on public-facing initiatives, such as housing, environmental, planning, or transformation projects, interns gain insight into local government’s role in improving residents’ lives and tackling community challenges.

  • Hybrid and flexible working - Interns benefit from a supportive work-life balance with options like hybrid working.

For more information about the role please contact Julie Fletcher, Service Manager – Housing Strategy, Julie.fletcher@scambs.gov.uk, 01954 713352

Closing Date: 9am 22 January 2026
Interview Date: 12 February 2026

Please note: if a high volume of applications is received we reserve the right to close the vacancy earlier than scheduled.

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