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    • Demonstrable experience in fulfilment, logistics, planning, customer operations or manufacturing coordination.
    • Management of the following functions and team*.
    • ✅ Demonstrable experience of achieving operational KPIs, including productivity, quality, customer outcomes and employee engagement measures.
    • Plenty of people have done customer service.
    • We are looking for a Customer Experience Manager to own the daily running of our customer care.
    • You'll likely have experience in customer support, customer experience, ecommerce operations, marketplace operations, logistics-heavy support, subscriptions, or…
    • We're partnering with a lifestyle retailer to recruit a customer-focused leader who can drive service excellence, develop high-performing teams, and enhance the…
    • Minimum 1-3 years' experience minimum in customer success related role, interfacing and working directly with customers.
    • Written and oral English communication.
    • Manage and resolve customer escalations.
    • Undertake quality assurance and customer inspections.
    • Strong customer service and complaint resolution skills.
    • Experience in a customer success, account management, or client services role.
    • A genuinely customer-focused mindset — you take ownership of problems and…
    • Manage customer support agreements and ensure customers receive maximum value from their contracts.
    • As Aftersales Manager, you will take ownership of our…
    • Equivalent practical experience will also be considered.
    • Experience in a customer-facing, account management, customer success, recruitment, sales, or similar…
    • Identifying additional hire needs to support customer projects and drive efficiency.
    • Coordinating hire and sales activity across GAP divisions and external…
    • Soane combines responsibly sourced, high-quality materials and superb workmanship to ensure our designs endure for generations.
    • Experience supporting vulnerable customers, with a sensitive and considered approach.
    • Experience achieving and reporting against KPIs in a customer service…
    • Deliver an outstanding customer experience through responsive communication and efficient service coordination.
    • 24 days annual leave + bank holidays.
  • View similar jobs with this employer
    • Exceeding customer expectations and delivering the best experience possible.
    • A passion for delivering exceptional customer service and going above and beyonf to…

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Job Post Details

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Reasons could include: the employer is not accepting applications, is not actively hiring, or is reviewing applications

Tactical Merchandiser - job post

Smiths News
3.0 out of 5 stars
Milton Keynes MK9 3QA
£12.21 - £13.68 an hour - Part-time, Zero hours contract

Location

Milton Keynes MK9 3QA

Benefits

Pulled from the full job description

  • Company pension

Full job description

Tactical Merchandiser – Milton Keynes
Flexible, part time zero hour contract
Pay Rate – £13.68 Per hour (includes Holiday Pay) Plus: 30p per mile Mileage and Travel Time Paid (excluding first and last 10min/8miles from home)
Plus: Location Allowance if applicable

Full UK Driving licence plus use of vehicle required.

We offer an average of 5-20 hours per week (not guaranteed)

With 34 distribution centres and more than 22,000 retailers relying on us, we’re not just the UK’s largest newspaper and magazine wholesaler – we’re a promise kept every day. It’s all thanks to the colleagues behind our nightly miracles. We know the future holds
incredible opportunities - for our customers, our business, and your career.

About the role:

As an Instore Tactical Merchandiser, you’ll bring products to life out in the world on the shop floor. You’ll own your territory, taking care of point-of-sale placement to stock replenishment and auditing. You’ll take pride in first-class standards, creating and maintaining
visually impactful displays, and building strong relationships with store colleagues and managers. You’ll be the person who
keeps everything in order, ensuring that stock is replenished and that displays stay on-brand. You’ll take charge of your own
cost-effective journey plan and make every visit count. If you’re someone who thrives on autonomy and loves to engage with
others, this role is for you. Click on the link below to read the full job description.

What we can offer you

As well as the opportunity to work flexibly around your other commitments and additional earning opportunity on a flexible contract we can offer you:

  • Holiday Pay, Contributory Pension Scheme.
  • Access to our Colleague Assistance Programme, Hardship fund and access to Mental Health Allies
  • Share save scheme and more!

About you

Previous Merchandising experience would be advantageous but not mandatory. However, you will need:

  • A friendly confident personality with a can do attitude.
  • Excellent communication skills, high integrity and reliable.
  • To be located within 15 miles of advertised area.
  • Ability to work on own initiative and make the right decisions under pressure.
  • Full commitment to providing excellent customer service.

Please note: you must have the right to work in the UK to be considered for this position.

Whether you’re looking for a career within a leading Field Marketing Company part of a FTSE PLC in Smiths News, or a flexible additional earning opportunity we have a wide range of opportunities to suit you.

Experience a career that’s as good as we say it is. One filled with people, pride, passion, opportunities, loyalty and care.

If you are excited about this role but feel your experience doesn’t align perfectly with the job description, we encourage you to apply anyway. You might just be the right candidate for this or other roles! If you want to find out more visit our website!

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