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    • Demonstrable experience in fulfilment, logistics, planning, customer operations or manufacturing coordination.
    • Management of the following functions and team*.
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    • We are looking for a Customer Experience Manager to own the daily running of our customer care.
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    • We're partnering with a lifestyle retailer to recruit a customer-focused leader who can drive service excellence, develop high-performing teams, and enhance the…
    • Manage and resolve customer escalations.
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    • Deliver an outstanding customer experience through responsive communication and efficient service coordination.
    • 24 days annual leave + bank holidays.
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    • Exceeding customer expectations and delivering the best experience possible.
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    • Minimum of 2 years' experience in a similar role.
    • Experience working in a fast-paced customer service or hospitality environment.
    • Run Order well in Perito/Snap.
    • Collaborate with the sales and marketing teams to ensure consistent messaging and a unified customer experience.
    • Handle complex or escalated customer issues.

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Stair Lift Install & Service Engineer - job post

Wessex Lifts
Bristol
£30,000 - £38,000 a year - Permanent, Full-time

Location

Bristol

Benefits

Pulled from the full job description

  • Referral programme
  • Employee discount
  • Sick pay
  • Life insurance
  • Employee assistance programme
  • Free parking
  • Company car

Full job description

Company Overview:

Wessex Lifts are a domestic lift manufacturer with 50 years of experience in helping our customers achieve mobility in their homes and business with our lift solutions. We are dedicated to enhancing the quality of life for individuals through innovation, safety, and quality design. As we continue to develop and grow, we are looking for a motivated and driven individuals to join our dynamic team.

Role Overview:

The Stair Lift Installation & Service Engineer is a field-based role responsible for the installation, servicing, maintenance, and repair of stair lifts and associated mobility equipment at customer locations. This position is essential in ensuring equipment operates safely, reliably, and in full compliance with manufacturer and regulatory standards. By delivering high-quality workmanship and excellent customer service, the engineer plays a key role in improving independence, safety, and quality of life for end users.

The role is primarily regional, with occasional travel outside the region where required.

Key Responsibilities:

· Install new stair lifts and carry out removals or replacements where required

· Complete a daily schedule of service, maintenance, and repair visits

· Diagnose and repair mechanical and electrical faults efficiently and safely

· Respond to emergency breakdown call-outs on a rota basis

· Participate in an out-of-hours standby rota attending emergency call-outs

· Ensure all installations and service work comply with company standards, manufacturer guidelines, and relevant safety regulations

· Accurately complete and submit job sheets, service reports, and related paperwork to Head Office

· Organise, manage, and store spare parts within the company vehicle

· Maintain stock levels by reordering parts through Head Office

· Maintain company vehicle, tools, and equipment in a safe, clean, and serviceable condition

· Provide clear and professional communication to customers regarding equipment operation and basic care

· Support in servicing other types of mobility equipment where required

· Support the Service Manager and Service Supervisor with reasonable requests to improve efficiency, service quality, and business growth

Skills and Experience:

  • Preferably from the mobility lift industry, with at least 4 years relevant experience and a minimum qualification of NVQ2 in an engineering discipline or equivalent experience
  • Electrical and mechanical knowledge
  • Fault finding experience
  • Full driving license
  • Excellent communications skills
  • DBS checks will be carried out prior to joining (reimbursed)

Why Choose Us?

  • Life Insurance
  • Paid sickness scheme (after qualifying period)
  • Company pension scheme
  • 28 days holiday including bank holidays increasing with length of service
  • Ongoing training and professional development
  • Free Onsite Parking
  • Access to Perkbox
  • Employee assistance program

Job Types: Full-time, Permanent

Pay: £30,000.00-£38,000.00 per year

Benefits:

  • Company car
  • Company pension
  • Health & wellbeing programme
  • Life insurance
  • Referral programme
  • Sick pay

Licence/Certification:

  • Driving Licence (required)

Willingness to travel:

  • 100% (required)

Work Location: On the road

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