customer experience manager jobs

#BelongWithUs

Come and join us as a results driven Regional Trading Manager and be apart of a hugely successful commercial team.

The Role:

As a Regional Trading Manager, you are responsible for the development of profitable Commercial Category sales by working with the CPS Regions to drive opportunity, education, and engagement of the City Commercial proposition.

You will be expected to support up to 50 supported branches, and your primary focus will be on driving the City Commercial ‘Branch Managed’ Annual Operating Plan (AOP) by Region.

Key Responsibilities

• Strategy & Partnership: Build strong, trusting relationships with operational management teams within your defined geographical area. Agree on a Commercial Trading Plan with the Regional Director (RD) to prioritise and maximise commercial opportunity through branch managed accounts and stock initiatives.
• Representation: Represent City Commercial within the RD’s regions, providing timely updates to RDs, Branch Managers (BMs), and the Head of Business Development regarding business updates and performance versus KPIs.
• Commercial Best Practice: Instill operational ‘best practice’ in the Branch network for trading commercial products with customers operating in the commercial arena.
• Stock & Inventory: Drive and support our existing branch stock models, and identify, evaluate, and propose new stock implant opportunities.
• Collaboration: Co-ordinate and utilise available City Commercial resources to support regional commercial activity. Agree ways of working with City Commercial Heads of Sales, Business Support, and Category that support a “One City Commercial” approach.
• Training & Development: Develop a network of ‘Commercial Stars’ within the Branch network and establish a training framework to accelerate commercial awareness and knowledge through a core group of branch-based colleagues.
• Supplier Relations: Establish and maintain strong relationships with our key Supplier partners. Work with the Head of Category to help drive ‘front end’ activities that support Key Supplier Trading Plans.

You:

As a Regional Operations Manager, you’ll have an innovative and agile approach to identify growth opportunities. You’ll enjoy working collaboratively with a dedicated focus on driving commercial results, whilst being committed to acting with integrity and honesty in everything you do.

Skills and competencies

• Market experience within the merchanting sector.
• Strong background in Customer Service environments.
• Ability to work with internal and external stakeholders.
• Proven influencing and negotiation ability.
• Business management expertise and acumen, capable of driving sales and operational improvements.
• Strong communication skills and adaptable leadership style.
• Market and industry knowledge, with the ability to make sound and profitable business decisions (Commercial knowledge).
• Strong customer focus and in-depth understanding of internal and external customer relationships and business processes.
• IT literate and familiar with Google

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs if they feel they don’t have every one of the required skills. All Highbourne Group companies are dedicated to building a diverse, inclusive and authentic workplace. So if you’re interested in this role but think that your previous experience doesn’t completely match - apply anyway. You could be just the person we’re looking for!

Us:

From boilers to bathroom suites, tubing to towel rails and everything in between, City Plumbing has all the products our customers need to complete the job. And we have all you need to build a successful career! We’re proud of our reputation for selling quality plumbing and heating products to both trade and retail customers and we’re super excited about our future. We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us.

Benefits Package and Cultural Environment:

• Bonus
• Company car/or car allowance
• Enhanced pension
• Discounts, savings and cash back at numerous retailers
• Life assurance
• Extended family policy including maternity, paternity, additional annual leave and more
• Mental Health First Aiders and Employee Assistance Programme, we look out for each other
• Complete induction and a company that lets you grow and encourages development
• Financial education and loans
• Flexible working options
• A business striving to create an environment of inclusion so everyone can be their true self
• And more!

#BelongWithUs

We’re passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don’t want you to ‘fit’ our culture, we want you to enrich it.

We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptance of an offer of employment.