customer experience manager jobs

Thyme is seeking a dedicated and experienced Reception Manager to join our team for a maternity cover position. The ideal candidate will have a strong background in customer service, excellent organisational skills, and the ability to manage a busy reception area effectively.

This role is based on a 45 hour contract covering 5 in 7

Key Responsibilities:

• Oversee the reception team and ensure efficient operations.
• Provide outstanding customer service to all visitors and clients.
• Have previous knowledge of Hart and Opera
• Coordinate with other departments to ensure seamless service delivery.
• Handle administrative tasks, including record-keeping and reporting.
• Train and support new reception staff.

Qualifications:

• Previous experience in a reception or front-of-house role.
• Strong leadership and interpersonal skills.
• Proficiency in using office software and management systems.
• Ability to multitask and work under pressure.
• Excellent communication skills, both verbal and written.

About Thyme

Set in 150 acres of farmland, Thyme is a family ran destination: we have a hotel, a spa, a cookery school, restaurants and a farm, we grow our vegetables, fruit & herbs, and we have nature at our heart.

A destination for local regulars, London weekenders and international travellers a like, each day brings variety, vibrancy and excitement.

We are a team that consistently strives for world class guest experience, to celebrate the seasons and immerse guests in our love of the land. Our people are dynamic, passionate, considerate and collaborative, with a culture of learning and progression at our heart.

Why Choose Thyme:

A Flourishing Team: Our team is vibrant, professional and collaborative. With our company values at our heart, the team work together to deliver true hospitality excellence.

A Connection to the Land: Throughout Thyme, there is plenty of open space and gardens to wander. Our work environments are light and airy, always maintaining a connection to the outside.

Professional Development: Personal and professional development is at the heart of our people strategy, with training and leadership programmes as well as development plans for all the team.

Competitive Remuneration: We offer excellent pay and benefits. Our service charge is substantial, and every penny goes to our hard working team each month.

Benefits for the Team

• Exceptionally generous Service Charge bonuses paid monthly.
• 28 days annual leave PA + All staff to have an extra day off on their birthday.
• Healthy & delicious meals on duty prepared by our own Chef’s, and a comfy team room to enjoy on breaks
• Employee assistance & wellbeing programme
• High quality, sustainably made, and stylish uniforms provided.
• Free staff parking on site.
• Team rates to stay at Thyme for £150 per night, with the ability to extend this to family.
• 50% off food in both the Ox Barn and the Swan.
• Cookery School discount - All classes are £40 per person, available for you plus 1 guest.
• 50% discount on Spa Treatments.
• 40% discount on our retail range Bertioli
• Annual staff Christmas Party with dinner, drinks, music & dancing!
• A personalised approach to investment in your professional development.
• Beautiful Location with plenty of space to walk and relax during break times!

Our Culture

A welcoming, caring, positive and supportive culture, defined by inclusivity, accountability, and recognition. Effective communication, listening and a commitment to health and wellbeing serve as the bedrock of our culture.

Our Values

• Considerate - Being thoughtful and Considerate in our actions and their impact on people and the planet
• Consistency - Delivering Consistency of performance and stability through collaboration and communication
• Integrity - Always displaying total Integrity, creating an environment where respect, honesty, and trust, thrive.
• Pride - Having Pride in who we are and what we do, and the sophisticated style with which we do it

• Aspiring - Aspiring to achieve excellence, applauding ambition, and rewarding resilience

Thyme is an equal opportunity employer. We are committed to being a successful, caring and welcoming place for all. We are committed to a culture where respect and understanding is fostered, and the diversity of people's backgrounds and circumstances will be positively valued. We will ensure that no applicant receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.