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    • Handle escalated customer issues efficiently, ensuring resolution and customer satisfaction.
    • Proven track record in coaching and developing teams to deliver…
    • KPIs — reporting to the Director on response times, despatch times, stock accuracy and customer satisfaction.
    • A background in programming would be helpful — not…
    • Additional qualifications or experience in customer service-related fields.
    • Act as the customer experience representative for designated regions, ensuring…
    • Plenty of people have done customer service.
    • We are looking for a Customer Experience Manager to own the daily running of our customer care.
    • Minimum 1-3 years' experience minimum in customer success related role, interfacing and working directly with customers.
    • Written and oral English communication.
    • You'll likely have experience in customer support, customer experience, ecommerce operations, marketplace operations, logistics-heavy support, subscriptions, or…
    • Proven experience delivering exceptional customer service.
    • Previous experience leading a customer service team within an FMCG or similarly fast-paced commercial…
    • Proven experience managing and developing a customer‑focused team.
    • You’ll build strong relationships, oversee events and engagement activities, and work closely…
    • Deliver an outstanding customer experience through responsive communication and efficient service coordination.
    • 24 days annual leave + bank holidays.
    • Experience supporting vulnerable customers, with a sensitive and considered approach.
    • Experience achieving and reporting against KPIs in a customer service…
    • Collaborate with the sales and marketing teams to ensure consistent messaging and a unified customer experience.
    • Handle complex or escalated customer issues.
    • Senior customer relations experience: You bring at least twelve months’ experience in a good quality customer relations role, ideally in a Contact Centre type…
    • The Customer Experience Adviser is responsible for managing and developing customer accounts through proactive engagement, delivering an excellent customer…
    • Experience in a customer success, account management, or client services role.
    • A genuinely customer-focused mindset — you take ownership of problems and…
    • Identifying additional hire needs to support customer projects and drive efficiency.
    • Coordinating hire and sales activity across GAP divisions and external…

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Job Post Details

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Team Member / Stock and Delivery Assistant - job post

Welcome Break
3.9 out of 5 stars
Charnock
Up to £12.37 an hour - Permanent

Location

Charnock

Benefits

Pulled from the full job description

  • Employee discount
  • Free parking

Full job description

Location: Charnock Richard, Chorley, Lan, United Kingdom, PR7 5LR
Job ID: 127278
Team: KFC (TMKF)
Job Type: Permanent
Stock and Delivery Assistant KFC/Burger King
Welcome Break, Charnock Richard, M6 Mill Lane, PR7 5LR
Pay up to £12.37 per hour plus £1 on-shift meals, 50% off-site discounts and more
Fantastic benefits & discounts, free parking & great career opportunities
Dependable and punctual this role requires a 5AM start 3 days a week

Are you ready to join our world class team at Welcome Break Charnock Richard M6 Look no further! As one of the UK’s leading motorway service operators, we’re always on the hunt for service superstars.

Stock and Delivery Assistant - Physically Demanding Role

We're looking for a reliable, hands on team member to manage incoming deliveries and stock.

Key Duties:

  • Checking off deliveries for accuracy
  • Rotate stock (FIFO)
  • Put away fresh and frozen stock correctly and safe
About the Role:
  • Physically Demanding Role
  • Regular heavy lifting required
What we are looking for:
  • Strong work ethic and attention to detail
  • Ability to work safely and follow procedures
  • Dependable and punctual this role requires a 5AM start 3 days a week
If your fit, organised and enjoy practical work we'd love to hear from you

What’s in it for you?

As well as a competitive pay of up to £12.37 per hour, you’ll enjoy:

  • £1 on-shift meals from any of the food brands on your site, including Starbucks, Subway, Burger King, and many more!
  • 50% off any of our food brands in any of our sites for you and your family and friends, when you’re not working.
  • Grow with us – explore career opportunities from customer service to management with our development programmes and apprenticeships.

We make work, work for you! We have full-time and part-time flexible positions available, including seasonal hours or shifts so you can work around school, college or childcare.

What makes a world class team member?
Our team members are the face of Welcome Break. You’ll offer a warm welcome to every customer that walks through our doors, prepare perfect products and deliver an exceptional customer experience for people on the move.

We don’t expect you to know everything. We’ll provide full brand training when you join us.

Who are we?

We are baristas and cooks, managers and leaders. We are friends and colleagues, newbies and veterans. We share the same goals, we are one big team. We are Welcome Break.

To find out more and apply, visit our career site now.

About Welcome Break

Welcome Break is one of the UK’s leading motorway service operators, running 61 service areas and 31 hotels across the UK. Working for Welcome Break is not what it may seem to our everyday customer. When you come into one of our sites you will recognise your favourite brands such as Starbucks, Taco Bell, Subway, WHSmith, KFC, Pizza Express and Burger King, as well hotels under the Ramada and Days Inn brands. But what might come as a surprise is that we are all one team and that even with different uniforms, everyone works for Welcome Break.

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