customer experience manager jobs
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- Halley Stevensons LtdDundee DD1 5JH
- Life insurance
- Company pension
- On-site parking
Often responds in 1 day- Demonstrable experience in fulfilment, logistics, planning, customer operations or manufacturing coordination.
- Management of the following functions and team*.
Customer Service Manager
Urgently neededNewIB Talent SearchLondon- Work from home
Often responds in 1 day1 hire made in the past 30 days- We're partnering with a lifestyle retailer to recruit a customer-focused leader who can drive service excellence, develop high-performing teams, and enhance the…
Customer Experience Manager
Urgently neededNewLUNA & meBeaminster DT8 3PT- Employee discount
- Sick pay
- Free parking
- On-site parking
2 hires made in past 30 days- Plenty of people have done customer service.
- We are looking for a Customer Experience Manager to own the daily running of our customer care.
- InsurityLondon
- Referral programme
- Employee mentoring programme
- Annual leave
- Unlimited paid holidays
- Minimum 1-3 years' experience minimum in customer success related role, interfacing and working directly with customers.
- Written and oral English communication.
- InsurityLondon
- Referral programme
- Employee mentoring programme
- Annual leave
- Unlimited paid holidays
- Minimum 1-3 years' experience minimum in customer success related role, interfacing and working directly with customers.
- Written and oral English communication.
Senior Customer Experience Manager
NewOften replies in 3 daysAllison HomesPeterborough PE7 8FD- Employee discount
- Sick pay
- Employee assistance programme
- Free parking
- Company pension
- Car scheme
- Manage and resolve customer escalations.
- Undertake quality assurance and customer inspections.
- Strong customer service and complaint resolution skills.
- Parkdean ResortsWindermere
- Employee discount
- Employee assistance programme
- Store discount
- Proven experience managing and developing a customer‑focused team.
- You’ll build strong relationships, oversee events and engagement activities, and work closely…
- London Drainage Facilities LtdOngar CM5
- Referral programme
- Annual leave
- Company pension
- Company events
- On-site parking
- Proven experience managing a call centre or customer service team, ideally in an operational business.
- Confident leader with experience coaching, developing,…
Customer Success Manager (Marketing/SEO)
Urgently neededNewTime To ScaleMagor NP26- Annual leave
- Company pension
- Casual dress
- Experience in a customer success, account management, or client services role.
- A genuinely customer-focused mindset — you take ownership of problems and…
Customer Hire & Sales Coordinator
Urgently neededGAP GroupGlasgow G4 0JY- Identifying additional hire needs to support customer projects and drive efficiency.
- Coordinating hire and sales activity across GAP divisions and external…
Customer Resolutions Team Manager
Urgently neededNewArvatoConnectDatchet SL3 9LL- ✅ Demonstrable experience of achieving operational KPIs, including productivity, quality, customer outcomes and employee engagement measures.
- Bunzl McLaughlinArmagh BT61 8DL
- Employee discount
- Sick pay
- Employee assistance programme
- Free parking
- Company pension
- Cycle to work scheme
- Minimum of 2 years' experience in a similar role.
- Experience working in a fast-paced customer service or hospitality environment.
- Run Order well in Perito/Snap.
Customer Experience Manager (Hospitality)
Often replies in 1 dayHuddle, LymingtonLymington SO41 9AP- Additional leave
- Profit sharing
- Discounted or free food
- Identify and address any operational bottlenecks or inefficiencies that may negatively impact the customer experience.
- Leading by Example on the Floor:.
View similar jobs with this employerALS GlobalChatteris- Annual leave
- Employee discount
- Sick pay
- Company pension
- On-site parking
- We’re particularly keen to hear from you if you have experience in customer-facing roles (for example retail, hospitality, contact centre, office reception, or…
After Sales, Service & Warranty Manager
Urgently neededTranstherm Cooling IndustriesCoventry CV4 9XA- Referral programme
- Annual leave
- Employee discount
- Sick pay
- Life insurance
- Employee assistance programme
Often responds in 3 days- Deliver an outstanding customer experience through responsive communication and efficient service coordination.
- 24 days annual leave + bank holidays.
- Cut MyHenfield BN5 9XR
- Employee discount
- Relocation assistance
- Free parking
- Company pension
- Casual dress
- Cycle to work scheme
Often responds in 1 day3 hires made in past 30 days- Collaborate with the sales and marketing teams to ensure consistent messaging and a unified customer experience.
- Handle complex or escalated customer issues.
Job Post Details
This job has expired on Indeed
Reasons could include: the employer is not accepting applications, is not actively hiring, or is reviewing applicationsPrincipal Engagement Manager, UKGI Public Sector Delivery Team - job post
London
Full-time
Location
London
Full job description
DESCRIPTION
The Amazon Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Engagement Manager (EM) to join our team and lead the delivery of complex cloud solution projects. In this role you will combine technical expertise with strong project leadership skills to drive successful implementations of AWS-based solutions for our clients. You will bridge business requirements with technical solutions, facilitating technical discussions and ensuring alignment with customer outcomes. Applying AWS frameworks like Well-Architected and Cloud Adoption Framework while demonstrating technical credibility across diverse stakeholders, you will distil customer needs into clear technical requirements, decompose complex problems, and make informed trade-off decisions considering performance, scalability, security, and business impact.
Possessing strong technology and program/project management experience, you will validate technical solutions against business goals, recognize when additional technical evaluation is needed, and manage technical risks. You will be expected to achieve and maintain relevant AWS certifications, develop domain-specific expertise, and effectively communicate technical concepts to both technical and business audiences. As you progress, you’ll lead increasingly complex technical projects, shape cross-organizational technical strategies, and establish best practices in your domain. In this role you will apply your management and leadership capabilities to successfully execute project plans, proactively identify and manage risks, resolve issues, escalate when appropriate, and drive projects to successful completion, while exceeding customer expectation.
The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.
Key job responsibilities
As an experienced technology program/project manager, you will be responsible for:
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Possessing strong technology and program/project management experience, you will validate technical solutions against business goals, recognize when additional technical evaluation is needed, and manage technical risks. You will be expected to achieve and maintain relevant AWS certifications, develop domain-specific expertise, and effectively communicate technical concepts to both technical and business audiences. As you progress, you’ll lead increasingly complex technical projects, shape cross-organizational technical strategies, and establish best practices in your domain. In this role you will apply your management and leadership capabilities to successfully execute project plans, proactively identify and manage risks, resolve issues, escalate when appropriate, and drive projects to successful completion, while exceeding customer expectation.
The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.
Key job responsibilities
As an experienced technology program/project manager, you will be responsible for:
- Leading and managing complex cloud migration and transformation programmes from inception to completion
- Ensuring successful delivery of programme outcomes within agreed time frames, budget and quality parameters
- Developing and executing programme level strategic planning with the agility to adjust strategies as necessary to meet evolving business objectives
- Building and maintaining strong stakeholder relationships across customers, partners and internal teams at all levels
- Chairing executive level meetings, driving key decisions and resolving programme level risks and issues with appropriate escalation paths
- Establishing robust programme structure, governance model and communication plan
- Leading a multidisciplinary team of project managers and technical specialists
- Ensuring compliance with security, regulatory and governance requirements across all programme work-stream
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
BASIC QUALIFICATIONS
- Experience in program or project management
- Experience leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
- Experience communicating and delivering presentations to customers, stakeholders, and/or teammates
- Experience in project management disciplines including scope, schedule, budget, quality, along with risk and critical path management
PREFERRED QUALIFICATIONS
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
- Experience communicating to senior management and customers verbally and in writing
- project management certification such as PMP, Scrum, or other Agile certification
- Experience in customer-facing business presentations covering business and technical aspects or equivalent
- Experience in leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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