customer experience manager jobs
- RE:GEN GroupSunderland SR3 3BE
- Referral programme
- Life insurance
- Company pension
- Private medical insurance
- Car scheme
- Company events
- Additional qualifications or experience in customer service-related fields.
- Act as the customer experience representative for designated regions, ensuring…
Customer Service Operations Manager
Urgently neededNewSunray Fly FishLaunceston PL15 8RD- Employee discount
- Casual dress
- On-site parking
1 hire made in the past 30 days- KPIs — reporting to the Director on response times, despatch times, stock accuracy and customer satisfaction.
- Twelve months in, the operation runs without daily…
Customer Experience Manager
Urgently neededAce GradingBanbury OX16- Cycle to work scheme
- Enhanced maternity leave
- Enhanced paternity leave
7 hires made in past 30 days- You'll likely have experience in customer support, customer experience, ecommerce operations, marketplace operations, logistics-heavy support, subscriptions, or…
- LUNA & meBeaminster DT8 3PT
- Employee discount
- Sick pay
- Free parking
- On-site parking
- Plenty of people have done customer service.
- We are looking for a Customer Experience Manager to own the daily running of our customer care.
- InsurityLondon
- Referral programme
- Employee mentoring programme
- Annual leave
- Unlimited paid holidays
- Minimum 1-3 years' experience minimum in customer success related role, interfacing and working directly with customers.
- Written and oral English communication.
- Corporate Trade Supplies UKNorthallerton
- Company events
- On-site parking
- Customer experience and customer satisfaction methodologies.
- Support business change initiatives and customer experience programmes.
- Capital One UKNottingham NG2 3HX
- Annual leave
- Company pension
- On-site gym
- Private medical insurance
- The Mission Control team plays a vital role in ensuring our customer-facing operational areas achieve optimal service results.
- Capital One UKNottingham NG2 3HX
- Annual leave
- Company pension
- On-site gym
- Private medical insurance
- The Mission Control team plays a vital role in ensuring our customer-facing operational areas achieve optimal service results.
- 2 Agriculture Growing LtdKing's Lynn PE33 9SE
- Employee discount
- Sick pay
- Life insurance
- Employee assistance programme
- Free parking
- Store discount
- Proven experience delivering exceptional customer service.
- Previous experience leading a customer service team within an FMCG or similarly fast-paced commercial…
- Halley Stevensons LtdDundee DD1 5JH
- Life insurance
- Company pension
- On-site parking
Often responds in 1 day- Demonstrable experience in fulfilment, logistics, planning, customer operations or manufacturing coordination.
- Management of the following functions and team*.
Customer Success Manager (Marketing/SEO)
Urgently neededNewTime To ScaleMagor NP26- Annual leave
- Company pension
- Casual dress
- Experience in a customer success, account management, or client services role.
- A genuinely customer-focused mindset — you take ownership of problems and…
- Leger Shearings GroupRotherham S60 2XR
- Employee mentoring programme
- Free or subsidised travel
- Annual leave
- Sick pay
- Free parking
- Additional leave
- Experience supporting vulnerable customers, with a sensitive and considered approach.
- Experience achieving and reporting against KPIs in a customer service…
Customer Insight & Resolution Consultant
Multiple openingsLeger Shearings GroupRotherham S60 2XR- Free or subsidised travel
- Annual leave
- Employee discount
- Sick pay
- Free parking
- Additional leave
- Senior customer relations experience: You bring at least twelve months’ experience in a good quality customer relations role, ideally in a Contact Centre type…
Customer Hire & Sales Coordinator
Urgently neededGAP GroupGlasgow G4 0JY- Identifying additional hire needs to support customer projects and drive efficiency.
- Coordinating hire and sales activity across GAP divisions and external…
Team Manager
Often replies in 3 daysCounty Insurance Services LtdKidlington OX5 1LQ- Bereavement leave
- Gym membership
- Life insurance
- Free parking
- Private dental insurance
- Company pension
- Ensure customer service standards remain high and continually look for ways to improve.
- At least 2 years team leading/management experience, ideally in…
- Cut MyHenfield BN5 9XR
- Employee discount
- Relocation assistance
- Free parking
- Company pension
- Casual dress
- Cycle to work scheme
Often responds in 1 day3 hires made in past 30 days- Collaborate with the sales and marketing teams to ensure consistent messaging and a unified customer experience.
- Handle complex or escalated customer issues.
Job Post Details
Senior Regional Manager WHS UK, UK&IE CF WHS - job post
Location
Full job description
DESCRIPTION
This position can be based in any of our UK Fulfilment Centres
Our Fulfilment Centre operations are at the heart of Amazon customer experience. Each action we undertake is done on behalf of our customers, as meeting their expectations makes us feel good.
The EU Health and Safety function is part of the Operational teams and supports our Fulfilment Centres who are responsible for managing the vast range of fast paced inventory from inbound to outbound and work very hard to ensure that our customers receive what they want, when they want it.
Key job responsibilities
Lead a team of Senior Safety Managers and Program Managers, including performance driven issues
Lead UK Fulfillment Centre safety programs
Be a net contributor to EU CF EHS leadership and functional progression
Oversee safety performance metrics reporting and communication
Will be responsible to manage 10-12 UK Customer Fulfillment sites.
Assist general managers in communication, training, and execution of the Safety & Environmental Programs throughout the regions FC’s
Ensure compliance to EU and UK/IE laws as it applies to Occupational Safety for all relevant FC’s
Perform regular gap analysis to best justify funds for site safety improvements and react to Associate feedback
Ensure compliance to Safety programs such as Lockout-Tagout, Fall Protection, Fire Prevention, Emergency
Develop and implement training programs to meet the needs of Managers and Associates in regards to critical safety issues
Analyze accident data and build prevention programs to impact accident trends
Build management and employee commitment for a Safety program through engagement, leadership tools
Review Standard Operating Procedure changes and make Safety recommendations
Conduct site visits(atleast 60% of working time), reviewing site safety standards, share feedback with site Ops leadership team and site safety team, support them and hold them account for improving standards. Also tale this opportunity to have development and leadership conversations with the site teams.
Insist on high standards on risk assessment, Operational Safety rules adherence and site safety standards.
Conduct Job Hazard Analysis and Job Safety Analysis
Interact with Workers Compensation third-party administrators in carrying out claims management
Develop a positive working relationship with local authorities i.e. Fire Department, EHO
Provide weekly metrics reporting to senior management teams
Applying Lean tools to Safety: error-proof processes, analyze Safety trends and create proactive plans to address – develop analytical, dashboard performance approach to safety management key risks, use Pareto analysis and other tools to monitor and drive high-effectiveness Safety programs
Project Work for topics relating to the network
Support other related network projects
Maintain communication with law enforcement bodies and accident insurers
Maintain communication with Operational directors and General Managers
Consult with works councils, safety committees as required
Ensure metrics parity
BASIC QUALIFICATIONS
- Qualified to NEBOSH Diploma level or equivalent with extensive Health and safety Management experience, preferably gained in warehousing and logistics industry.
- Educated to Bachelor's Degree level
- Chartered Member of IOSH (CMIOSH) or equivalent and having knowledge of EU & UK H&S legislation
- Ability to work in teams and engage , collaborate and influence cross functional teams.
- Excellent communication skills to manage stakeholders across shop floor and executives.
- Demonstrable record of driving significant change through an operation
PREFERRED QUALIFICATIONS
- Lean, 5S, HOP and Kaizen experience
- Environmental qualification and experience in managing Env management system
- ISO 45001 lead auditor trained
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