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    • KPIs — reporting to the Director on response times, despatch times, stock accuracy and customer satisfaction.
    • Twelve months in, the operation runs without daily…
    • Additional qualifications or experience in customer service-related fields.
    • Act as the customer experience representative for designated regions, ensuring…
    • You'll likely have experience in customer support, customer experience, ecommerce operations, marketplace operations, logistics-heavy support, subscriptions, or…
    • Far fewer are customer service professionals.
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    • Minimum 1-3 years' experience minimum in customer success related role, interfacing and working directly with customers.
    • Provide mentorship to team members.
    • Customer experience and customer satisfaction methodologies.
    • Support business change initiatives and customer experience programmes.
    • Proven experience delivering exceptional customer service.
    • Previous experience leading a customer service team within an FMCG or similarly fast-paced commercial…
    • We measure our efforts by the success our customers enjoy and the advocacy they exhibit.
    • The Mission Control team plays a vital role in ensuring our customer-…
    • Demonstrable experience in fulfilment, logistics, planning, customer operations or manufacturing coordination.
    • Management of the following functions and team*.
    • Experience in a customer success, account management, or client services role.
    • A genuinely customer-focused mindset — you take ownership of problems and…
    • Experience supporting vulnerable customers, with a sensitive and considered approach.
    • Experience achieving and reporting against KPIs in a customer service…
    • Senior customer relations experience: You bring at least twelve months’ experience in a good quality customer relations role, ideally in a Contact Centre type…
    • From managing complex requests across multiple divisions to keeping communication sharp and service outstanding, you'll play a vital role in delivering the…
    • Ensure customer service standards remain high and continually look for ways to improve.
    • At least 2 years team leading/management experience, ideally in…
    • We provide an entirely personalised experience for all customers with precisely cut sheet materials.
    • Collaborate with the sales and marketing teams to ensure…

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Job Post Details

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Assistant Manager - job post

Coppa Club
3.1 out of 5 stars
58-62 High Street, Guildford GU1 3ES
£17.36 an hour - Full-time

Location

58-62 High Street, Guildford GU1 3ES

Benefits

Pulled from the full job description

  • Referral programme
  • Employee discount

Full job description

£17.36 per hour plus tronc & tips

Are you ready to take on a key role in a bustling,fast-paced environment? Coppa Club is seeking a motivated and enthusiastic Assistant Manager to join our dedicated team.


Why us?


  • Referral scheme of up to £2000!! So spread the word.
  • WageStream – track,stream,save & learn with your hard earned ££££.
  • 50% discount on food and soft drinks across all our brands.
  • Long service rewards including increased holiday and access to private healthcare.
  • Discounted room rates at our award-winning hotels
  • 50% off Private Event Space hires.
  • Health & Wellbeing Support.
  • Mental Health & Legal Guidance.
  • Financial Support & Advice.
  • Access to a wide range of discounts from well-known brands.
  • Access to our Enrichment Days & Events Calendar.
  • Apprenticeship Programmes tailored to YOU.


Why you?


  • Leadership:Previous experience in a supervisory or managerial role within the hospitality industry,demonstrating strong leadership skills.
  • Customer Focus:A commitment to delivering exceptional customer service and ensuring guest satisfaction.
  • Team Player:Excellent teamwork and collaboration skills,with the ability to work effectively with colleagues at all levels.
  • Adaptability:Ability to thrive in a fast-paced environment and handle multiple tasks efficiently.
  • Problem-Solving:Strong problem-solving skills and the ability to make sound decisions under pressure.


The Role:


  • Leadership:Assist in managing day-to-day operations,including team supervision,customer service,and inventory control.
  • Guest Experience:Ensure exceptional guest experiences through high-quality service,ambiance,and offerings.
  • Team Management:Supervise and motivate team members,ensuring high performance and adherence to company standards.
  • Business Operations:Support in financial management,including revenue generation,cost control,and budgeting.
  • Training and Development:Assist in training and development initiatives to enhance team skills and performance.
  • Community Engagement:Build relationships with the local community and stakeholders to enhance brand reputation and engagement.


Ready to take on a rewarding leadership role? Apply now and we will aim to be in touch asap!

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