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    • In this role, you will be responsible for effectively selling products to both trade and retail customers, while providing exceptional customer service and…
    • Handle inbound queries & complaint calls from customers.
    • Build rapport and leave every customer feeling valued.
    • Resilient, patient, and positive mindset.
    • 3+ years in customer service, including hands-on ownership of escalations or complaints.
    • Improving processes and customer journeys alongside the Team Manager.
    • Experience in sales or customer service is cool, but not essential—we’ve got you covered with full training and ongoing support from day one..
    • You will be handling a high volume of inbound calls, emails and online orders, so accuracy, attention to detail and a clear telephone manner are essential.
    • Comfortable with upselling in a way that's honest and customer-first.
    • Upselling repairs and service plans where genuinely beneficial to the customer.
    • To greet customers in person with a friendly and approachable manor.
    • To be able to deliver a great service over the phone and in person.
    • Providing exceptional customer service throughout the service and repair process.
    • Strong understanding of automotive service and repair processes.
    • Service advisor: 2 years (preferred).
    • Senior service advisor: 1 year (preferred).
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    • Answering incoming telephone calls from customers and taking the appropriate action.
    • Your main priority is ensuring our customer service levels meet our…
    • Previous experience in an automotive customer service role is essential.
    • As the Service Advisor, you will be the main point of contact for our service customers…
    • * Build positive customer relationships and provide excellent service.
    • This is a field-based, face-to-face, door-to-door role where you’ll engage with…
    • Selling products to customers, for example, brake services, number plates, fuel treatments, service plans, replacement tyres, MOT's.
    • Maintaining detailed records of customer interactions and outcomes.
    • Ability to explain technical information clearly to customers of varying experience levels.
    • Service advisor: 1 year (preferred).
    • Customer service: 1 year (preferred).
    • To make the customers experience as enjoyable as possible, whilst providing the very…

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Job Post Details

Customer Service Advisor - job post

Paving Superstore Limited
Norwich Road, Norwich NR9 4EG
£26,500 - £31,000 a year - Full-time
Responded to 75% or more applications in the past 30 days, typically within 1 day.

Job details

Pay

  • £26,500 - £31,000 a year

Job type

  • Full-time

Shift and schedule

  • Monday to Friday

Location

Norwich Road, Norwich NR9 4EG

Benefits

Pulled from the full job description

  • Free parking
  • Company pension
  • Casual dress
  • On-site parking

Full job description

We are a leading online national retailer looking for a driven Customer Service Advisor to join our successful sales team based just outside Norwich. In this role, you will be responsible for effectively selling products to both trade and retail customers, while providing exceptional customer service and fostering strong relationships, over the telephone.

This is a full time, permanent position working Monday to Friday, 9am - 5pm. The offered salary for this opportunity is depending on experience.

The benefits

  • A fun and modern office
  • Free, onsite parking
  • Casual dress
  • Company pension scheme
  • Monthly incentives
  • Ongoing training and development opportunities

The day to day

  • Contacting warm leads to follow up on samples received.
  • Selling products to trade and retail customers, delivering fantastic customer service and building strong relationships.
  • Managing the customer journey, undertaking follow-up calls.
  • Collaborating closely with colleagues to provide tailored advice to customers for finding the right product.
  • Undertaking administrative duties.
  • Liaising with customer via telephone, email, social media and live chat.
  • Calling existing customers to maximise sales revenue by upselling our products and services
  • Enhancing their ongoing experience - whether that's picking the perfect products, highlighting new products or reminding them of all of their account benefits
  • Exceeding customer expectations by analysing their needs using open questions, their purchase history, building relationships and actively listening

You will have/be

  • Previous experience in a sales advisory role (this can be phone or retail based)
  • Experience in using CRM systems, MS Office
  • Ecommerce experience an advantage
  • Motivated, tenacious and target driven.
  • Excellent communication, customer service and teamwork skills.
  • The ability to provide excellent customer service, take responsibility for your actions and maintain a hunger to succeed and consistently smash your targets
  • A personal, professional and positive style that makes for loyal, happy customers
  • Outstanding listening and communication skills
  • Strong influencing skills and the ability to overcome objections whilst always doing what's right for the customer
  • Calm under pressure and actually thrive when challenged
  • A passion for the product and the willingness to keep learning and developing

How to apply

To hear more details about this fantastic opportunity, please email your CV to Georgina Read – Managing Director. If you don’t hear from us within 5 working days upon initial submittal of your CV, please assume you have been unsuccessful.

Job Types: Permanent, Full-time

Salary: Dependent on experience

Job Type: Full-time

Pay: £26,500.00-£31,000.00 per year

Benefits:

  • Company pension
  • Free parking
  • On-site parking

Ability to commute/relocate:

  • Norwich NR9 4EG: reliably commute or plan to relocate before starting work (required)

Experience:

  • Customer service: 2 years (required)

Work Location: In person

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