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    • We’re looking for someone who combines excellent customer service skills with empathy and professionalism.
    • Handling inbound calls from families who are recently…
    • A passion for delivering exceptional customer service and going above and beyonf to ensure the best possible customer experience.
    • Delivered outstanding customer service in a previous role.
    • Deliver outstanding customer service both internally and externally through having a proactive…
    • Taking inbound calls from customers and families requiring our service.
    • A calm, empathetic and professional telephone manner.
    • Provide exceptional customer service by proactively communicating order status and resolving issues promptly.
    • Support business growth by onboarding new accounts…
    • Customer service: 1 year (preferred).
    • Job Purpose: To provide an exceptional customer service to external customers.
    • Outlook email to customers and suppliers.
    • A Customer Support Officer is the first point of contact for all customers enquiries and is predominately a telephone-based role dealing with a high volume of…
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    • Maintaining customer records such as vehicle details and service histories accurately and efficiently.
    • Handling all customer requirements for service and…
    • Be customer-focused and helpful.
    • Driving baggage vehicles and other ground service equipment.
    • Checking passengers in for flights.
    • Face to face customer service : 1 year (required).
    • To manage service telephone and walk-in enquiries on behalf of the department.
    • Experience in a customer service environment (phone or face-to-face).
    • Get involved in exciting projects that shape the future of customer service.
    • A confident telephone manner and customer service experience.
    • This is an office-based role with full training, for people with good office and computer skills…
    • At least 5 years’ experience with related customer service/sales support responsibilities a combination of experience and education may be substituted.
    • Proven experience working in a customer service environment (inbound and outbound).
    • Handling inbound calls using calls scripts to ensure compliance with our…
    • Updating customer records using internal systems.
    • Experience handling and resolving challenging customer situations.
    • Taking and processing payments accurately.

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Job Post Details

Customer Service Assistant
Midcounties Co-operative
·
3.2
1 Plomer Green Lane, High Wycombe HP13 5TN
£12.24 an hour
Full-time

Job details

£12.24 an hour
Employee discount, Enhanced paternity leave
Full-time
Weekend availability
1 Plomer Green Lane, High Wycombe HP13 5TN

Full job description

About the role:

Being a Customer Service Assistant with Your Co-op is more than operating tills and stacking shelves. We strive to be there when our customers need us most and to help us achieve this your shift pattern may include evenings and weekends.
Some of your key responsibilities as a Customer Service Assistant would include:
  • Going the extra mile to ensure customers have a fantastic store experience
  • Providing customers with a speedy and convenient checkout process
  • Replenishing stock to ensure customers can purchase our wide variety of products
  • Ensuring the store is welcoming and presentable at all times

Who are we looking for?

Our ideal candidate will be;
  • Customer focused and deliver excellent store experiences
  • Naturally be able to listen, interact and communicate with customers and team members
  • Enthusiastic and resilient to support your colleagues during demanding times
  • Confident with a friendly and approachable nature
At Your Coop, we are dedicated to building a diverse and inclusive workplace where our colleagues can bring their authentic selves to work, so if you're excited about this role but your past experience doesn’t align perfectly with the job description, don’t worry! Still click apply! You may just be the candidate we are looking for and we believe in transferrable skills.

What can we offer you?

  • Employee Discounts – Save up to 60% off Childcare, 20% off your Food Shop and 15% off your next Holiday
  • 30 Days Annual Leave - Rising with service up to a maximum of 37 days
  • Health and Wellbeing Programmes – Benefit from our Stream App and our partnership with Grocery Aid for financial and mental health support
  • Full Training and Accredited Development Plans
  • Enhanced Maternity, Paternity and Family leave and more!

Apply today! If you would like more information, please email our team at careers@midcounties.coop
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